Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the store - pity the one in Merry Hill closed as that was closer to us - but never disappointed with Decathlon purchase.”

Helpful Report

Posted 11 years ago

Dear Julia, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for an even better experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Decathlon Belfast; Lots of quality gear for a lot less than other big outdoor stores. Helpful and knowledeable staff who are always very pleasant. Only complaint I have with Decathlon is their sizing. XL in all other brands is my size but not at Decathlon. It might be XL or it might be XXL, does not seem to be any consistency even within their own sizing. Makes it difficult to buy on line”

Helpful Report

Posted 11 years ago

Dear Terence, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for an even better experience. Please apologize for the inconvenience caused with the sizing, we are trying to improve this aspect as well and we care about your opinion. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Love the Domyos clothing range- great price and quality, and they look fab too! I do Olympic Weightlifting so it's nice to be able to look good while working up a sweat :)”

Helpful Report

Posted 11 years ago

Dear Sara-Jade, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Keep on pushing! Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Very quick and fantastic services with excellent products”

Helpful Report

Posted 11 years ago

Dear Ann, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Good price, fits well, looking forward to some sunshine”

Helpful Report

Posted 11 years ago

Dear Jacque, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend and let's wait for the sun!

Posted 11 years ago

“Very good customer service, would buy from again.”

Helpful Report

Posted 11 years ago

Dear Paul, Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Good product, very reasonable price, however delivered to wrong store, then suggested I drive the extra 20 miles to pick it up. Eventually arrived at correct store, several days after initially stated.”

Helpful Report

Posted 11 years ago

Dear Nichola, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for a better experience. Please apologize for the inconvenience caused and feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Unfortunately my original order got lost in the system so I had to reorder. However the staff were very courteous. When I got the product it was not what I had expected based on the online description.”

Helpful Report

Posted 11 years ago

“Awesome kit for all sorts of sports that lasts forever at a fantastic price.”

Helpful Report

Posted 11 years ago

Dear Colin, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“good value excellent fit accurate descriptions swift delivery”

Helpful Report

Posted 11 years ago

Dear Janet, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Bought a couple of sports shirts recently real value for money did it online. Have bought quite a few things over the years from Decathalon always found them quality items and excellent prices. One of my favorite sports shops.”

Helpful Report

Posted 11 years ago

Dear Graham, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“My order was dispatched promptly & my items were cheaper at Decathlon than other retailers. Will definitely buy from again!”

Helpful Report

Posted 11 years ago

Dear Caroline, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Great service very fast delivery”

Helpful Report

Posted 11 years ago

Dear Gary, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Fab value socks, excellent delivery time.”

Helpful Report

Posted 11 years ago

Dear Elizabeth, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“The online service is a good way of ordering stuff. The delivery to the store in town is quick and a convenient way of collecting the order. The only criticism so far is that when browsing and selecting goods I seem to have going through the beginning of the webpage which takes time and bother.”

Helpful Report

Posted 11 years ago

Dear Nasser, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for an even better experience as we are trying to improve our website as well. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Delighted with goods and excellent postal service”

Helpful Report

Posted 11 years ago

Dear Jill, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“always a good selection of products, styles and sizes. staff always helpful”

Helpful Report

Posted 11 years ago

Dear Wendy, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Great shop great service”

Helpful Report

Posted 11 years ago

Dear Lynn, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Found the whole process very poor. The address checker didn't work on my tablet so had to fill out my details again on my laptop. My order took an age to turn up because of a system issue. I got an email about the system after I expected to have had my order Sorry IJust wouldnt use again.”

Helpful Report

Posted 11 years ago

Dear Mr Barnes, Thank you for your feedback, we apologise your online experience. With a tablet or smartphone we advise customers to use our online app as some smartphones and tablets are not compatible with the online browser. In regards to the date of delivery we apologise for the delay I can see that your order was dispatched on the 05/02 and out for delivery with Royal Mail on 06/02, which was a day delay as an item was being shipped from outside of the UK due to stock transfer. We are constantly working on ways to improve the online experience and will take note of your feedback. Have a wonderful weekend.

Posted 11 years ago

“Great product at a great price with easy and friendly service”

Helpful Report

Posted 11 years ago

Dear Saadiyya, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews