Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 3kg medicine ball is very good. Good price. Postage however was a rip off I wanted both the 2kg and 3kg medicine ball and postage came to £25?! To buy the 3kg alone was £5 but to buy the 2kg alone was still £25! Made no sense, however the product was good and the delivery itself was good.”

Helpful Report

Posted 11 years ago

Dear Rachel, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Regarding the delivery costs, do not hesitate to contact us by phone or via contact form and we will be happy to check if was just an IT problem. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Purchased a road cycle. Sales assistant was friendly,knowledgeable really listened to what I wanted and advised accordingly. Demonstrated a really good knowledge of the product range and cycling generally. Mail Order Click and collect but I was abroad at the specific pick up date. Was able to arrange an extended collection period. Very helpful.”

Helpful Report

Posted 11 years ago

Dear David, Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Happy with outcome, thanks. Was difficult, though, to get actual sizes of the gloves we were interested in to be sure that they would fit and, although described as winter gloves, they're not exactly thick...........”

Helpful Report

Posted 11 years ago

Dear Jill, Thank you for your positive feedback! We are really glad to know that you are satisfied with our services and we hope to see you soon at Decathlon for another good experience. Please apologize for the difficulties related to the sizing, we are trying to improve our services and we care about your opinion. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“The website is good and easy to use, the quality of your products are good and delivery is good. all round a great company.”

Helpful Report

Posted 11 years ago

Dear Amy, Thank you for your great feedback! We are really glad to know that you are satisfied with our products and website and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Ordered online , it was made very easy. Arrived a day before dly date. Very good service thankyou.”

Helpful Report

Posted 11 years ago

Dear Scott, Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Brill returns policy. Thank u.”

Helpful Report

Posted 11 years ago

Dear Rachael, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Thanks to the sales staff at the store, I took up the suggestion to order my swim-fins online and collect them in the store. This was an excellent plan, because I could try them on when I collected them. Obviously, if I'd simply gone for mail order, I may have needed to mail them back if they didn't fit. As it happened, they fitted perfectly, so I was happy to take them away and leave all the cardboard at the store. The snorkel was also fine and was also sensibly priced. They've already given me a great holiday, snorkeling in the Red Sea.”

Helpful Report

Posted 11 years ago

Dear Alison, Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Quick service and great products”

Helpful Report

Posted 11 years ago

Dear Lisa, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“good stuff, good prices”

Helpful Report

Posted 11 years ago

Dear Mitchell, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Ordering from Decathlon UK LTD is easy. Item delivered quickly, I have been happy with the items i ordered. I would definitely use these again.”

Helpful Report

Posted 11 years ago

Dear Bridget, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Had to wait for stock, but great communications throughout , tribord masks well worth the wait , fabulous”

Helpful Report

Posted 11 years ago

Dear Sheila, Thank you for your great feedback! We are really glad to know that you are satisfied with our communications and products and we hope to see you soon at Decathlon for an even better experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Really impressed with speedy solution to faulty purchase!”

Helpful Report

Posted 11 years ago

Dear Debbie, Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for an even better experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Very easy to use website and great delivery service. Goods exactly as expected. Have used twice and would use again and recommend to friends”

Helpful Report

Posted 11 years ago

Dear Muriel, Thank you for your great feedback! We are really glad to know that you are satisfied with our website and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Excellent product range and quality and very efficient delivery service.”

Helpful Report

Posted 11 years ago

Dear Jonathan, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Product are fine, no customer services or contact details easily available is beyond a joke…!!!”

Helpful Report

Posted 11 years ago

“Love the store - pity the one in Merry Hill closed as that was closer to us - but never disappointed with Decathlon purchase.”

Helpful Report

Posted 11 years ago

Dear Julia, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for an even better experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Decathlon Belfast; Lots of quality gear for a lot less than other big outdoor stores. Helpful and knowledeable staff who are always very pleasant. Only complaint I have with Decathlon is their sizing. XL in all other brands is my size but not at Decathlon. It might be XL or it might be XXL, does not seem to be any consistency even within their own sizing. Makes it difficult to buy on line”

Helpful Report

Posted 11 years ago

Dear Terence, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for an even better experience. Please apologize for the inconvenience caused with the sizing, we are trying to improve this aspect as well and we care about your opinion. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Love the Domyos clothing range- great price and quality, and they look fab too! I do Olympic Weightlifting so it's nice to be able to look good while working up a sweat :)”

Helpful Report

Posted 11 years ago

Dear Sara-Jade, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Keep on pushing! Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Very quick and fantastic services with excellent products”

Helpful Report

Posted 11 years ago

Dear Ann, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Good price, fits well, looking forward to some sunshine”

Helpful Report

Posted 11 years ago

Dear Jacque, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend and let's wait for the sun!

Posted 11 years ago

Decathlon is rated 4.4 based on 11,533 reviews