Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service in the bike dpt (the manager and staff), when I was buying a road bike - not for the first time. My only comment is that I wish the supply chain would permit the higher end road bikes to be at least on view in store, since I like to try before I buy. The products are excellent in terms of design and quality as well as being value for money. This goes for the cycling clothing and accessories as well as for the bikes.”

Helpful Report

Posted 11 years ago

“Good mail order service- but Saloman Goretex gloves in Large were too small for me, despite my Decathelon normal ski gloves size large fit me comfortably. Also, the goretex ones in EX Large were tight !”

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Posted 11 years ago

“Great quality and value for money. Complete ski kit purchased, happy with all items.”

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Posted 11 years ago

“We have used Decathlon at Lakeside many times over the last eight years, mainly for my daughter and her various sports. I usually manage to find what I want at a reasonable price and all staff I have come across have been extremely helpful.”

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Posted 11 years ago

“Great prices and good quality. Definitely recommend”

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Posted 11 years ago

“Huge choice, quality clothing at very reasonable prices.”

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Posted 11 years ago

“Just bought a second pair of the ski trousers I bought last year and again delivery was rapid and quality high.”

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Posted 11 years ago

“There is always great deals”

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Posted 11 years ago

“If you could have got every size available then it would have been perfect but still very good. Speed of service was excellent. Highly likely to use Decathlon again.”

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Posted 11 years ago

“The store it self is clean and ordered. Often the seasonal stock finish at the beginning of the season and decathlon as a group is not providing additional material if finished, not even online. I went to buy ski equipment on the second week of January and most of the good equipment and size were out of stock both in the shop and online. The ski season starts on the 8th of December and end in the 6 of April. So with 2 more month to go and just after a month most of the jacket and pants were unavailable! Ridiculous policy. I had to change brand and shop and buying somewhere else.”

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Posted 11 years ago

“Good own brand products shipped quickly ... just one minor point ... the carrier insisted there was only one package even though the one he delivered said 2 of 2 ... he came back with the second later!”

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Posted 11 years ago

“Cannot fault the service received. Good prices for good products.”

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Posted 11 years ago

“Excellent service needed an exchange, more than helpful. Thank you. Product great.”

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Posted 11 years ago

“Decathlon is one of the best sports goods store. they have quality products at affordable prices.”

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Posted 11 years ago

“ordered boots and ski son line very helpful staff on the phone and amazingly fast delivery and returns processed really fast as well very impressed with service and products thankyou”

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Posted 11 years ago

“all the items I have bought from decathlon have been first class.really good value for the money prompt delivery couldn't ask for any better”

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Posted 11 years ago

“Easy to order and pay. Kept advised what was happening all the way along. Item delivered when they advised me it would and it was exactly how I thought it would be. Would recommend to all to use.”

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Posted 11 years ago

“Really nice ski gear for my son at a good price. Will definitely shop here again.”

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Posted 11 years ago

“Very happy with bike I bought, quick delivery and excellent prices. I would highly recomend to others”

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Posted 11 years ago

“Have received my ice skates on time, prompt despatch. All in good quality, were ready to take to the ice rink on the following day, size matching perfectly. Already recommended the shop to my friends. Thank you.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews