Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service and delivery.”

Helpful Report

Posted 11 years ago

“Only started shopping here a few months ago - wasn't too sure what to expect at first. Went to the Oxford and got a rather nice surprise. Was late in the shopping day and the store was quite quiet with the staff busily replacing stock on the shelves and rails. Had a wander round just to see what was about. Staff member asked if there was anything in particular I was after, I was just browsing, they said to give any of them a shout if I needed help. Had a good wander round the store, very logically laid out with beginner, intermediate and high end equipment and clothing for a wide range of sports. After entering with nothing in mind to buy I exited with a bucket load of kit worth around £100. Next trip to the Oxford store was midday on a Saturday - Loads of shoppers, families and other people trying kit on and seeing if the equipment was to their liking. Actually getting to get the kit out and try it is a brilliant idea, a table-tennis match in full flow, kids on a punch bag and a family chasing each other round the store on scooters and bikes. Staff were more than helpful shepherding customers around the store and refilling the shelves. Next trip was to the Reading store - see above; Brilliant! In summary; Huge range of stock for most sports. Tidy organised store. Great prices. Most important of all - really helpful staff. Highly recommended!”

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Posted 11 years ago

“Excellent value for money, and fast delivery”

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Posted 11 years ago

“Sadly your delivery company DHL mean I won't be dealing with you again, they were incompetent beyond belief, even the driver that eventually turned up at the agreed time said they were pretty poor.”

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Posted 11 years ago

“Fast and professional”

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Posted 11 years ago

“I was totally satisfied. Only four stars for the following reasons: 1. Returns are on my cost 2. The description of many products is not sufficient and additional information would help. Everything else is very satisfying. Speed of delivery, quality of products, Range of products and customer service!”

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Posted 11 years ago

“Great website, friendly staff, great products”

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Posted 11 years ago

“Always find something that I need and good quality and good prices”

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Posted 11 years ago

“Good service both in shops and online, good products and plenty to choose from.”

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Posted 11 years ago

“Very comfortable trail shoes”

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Posted 11 years ago

“well made kit at a good price”

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Posted 11 years ago

“Got my order wrong, I went into the Harlow store to have it rectified and was told it would be and I would get a text,call or email about my order being sorted out..........2 months later still no email,text nor call.”

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Posted 11 years ago

“good price and good sport dress.”

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Posted 11 years ago

“Once my on-line registration was complete your ordering system was logical and easy to follow. I particularly liked the ability to track the progress of the order which gave confidence and comfort in the process. Some constructive observations though. Firstly I had difficulty registering and visiting my local store did not receive the help I should have had to complete the process. Only one member of staff appeared trained to help, not much use when he was not in. Secondly when I arrived to pick up the products I had to que behind in store till paying customers; this should have been quicker and there should have been help at a dedicated, clearly marked pick up point. As I am sure on line business will grow this is something I think you should look at as in store organisation rather spoilt the quality of the on line service...surprising as the on line stuff is usually the hardest thing to get right. Finally very disappointed that your range of fishing gear has been so drastically reduced; I know you must have looked at sales before you did this but I think this sector would have worked much better if you had employed anyone at all who had specialist knowledge in the area. I look at how "Go outdoors" organise their angling dept far better and have dedicated managers for this sector in their stores. No fishing shops open beyond 5.30 pm, most shut at 5, very few open Sundays, so you potentially have a massive advantage in opening hours when people are not working. I am very familiar with other Decathlon stores; I often visit your Bethune store in Northern France. The angling range there is so much more comprehensive and prices are very competitive to the UK. If your angling range was better presented, better managed and advertised I believe it could be very successful but you need trained and knowledgable staff to sell it!”

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Posted 11 years ago

“good quality clothing for a fair price”

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Posted 11 years ago

“Excellent web site, buying on-line was very easy and the delivery quick.”

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Posted 11 years ago

“The item I ordered was showing availability online but it wasn't even in stock (they are still showing stock online even now) part number is 8276273, I wasn't given the option to have them put on back order or even an alternative, I was just told that a refund would be given back to my account and that she was sorry, to say I was unhappy was an understatement, I've used Decathlon for years and never had a problem "in the shop". I would be very hesitant about using the online ordering system again as it is obviously inaccurate.”

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Posted 11 years ago

“Bit small so exchanged for larger size no problems all very efficient”

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Posted 11 years ago

“I do not drive so the only photo id I have is my passport, seemed a bit excessive for an inexpensive order.”

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Posted 11 years ago

“Good quality clothing - a hoodie and a winter cycling jersey, which arrived swiftly. Had to return the hoodie for a larger size - customer services were excellent when I contacted them to advise the I'd made a mistake on the returns form. The replacement duly arrived within days, no fuss.”

Helpful Report

Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews