Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“product is very good, delivery was excellent”

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Posted 9 years ago

“Love our Tribord Easybreath snorkel mask and fins.. Read our full review here: www.reviewcolumn/have-tribord-must-snorkel”

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Posted 9 years ago

“Quite simply the best sports shop around - great value on everything. Have bought a bike, and plenty of other bits and pieces from there - Staff are excellent and knowledgeable too - Highly recommended - This is the harlow Store.”

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Posted 9 years ago

“The staff are always helpful, the website easy to use and the returns policy is the best returns policy of any shop I know.”

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Posted 9 years ago

“Very pleased quick service like the tents good overall performance all round”

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Posted 9 years ago

“Great products, great prices and speedy delivery. My new favourite sportswear supplier!”

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Posted 9 years ago

“Great Collection of goods. Quality is at par. I returned & exchanged few items later than 30 days and they took it without any fuss. Thanks”

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Posted 9 years ago

“Very fast service and excellent customer communication. Fabulous returns system. Very professional in every way. I would not hesitate to use you again. Thank you.”

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Posted 9 years ago

“Excellent customer service in store and easy to use click and collect service. My granddaughter was delighted with her scooter and the quality was superb.”

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Posted 9 years ago

“Delivery well packaged”

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Posted 9 years ago

“Good communication. Your told every step of the way what is happening with your order or return. Delivery is quick. Will definitely use again.”

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Posted 9 years ago

“My order arrived promptly and was exactly as expected. It seems strange that I could only order it direct and the item was not available on line through Decathlon UK. Nor was it available in store in the Uk. I do prefer to shop in store.”

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Posted 9 years ago

“The website was easy to use and the collection in store was good. I love my coat and the two items I bought while in the store-really good value ????”

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Posted 9 years ago

“Satisfied with the delivery which arrived in good time, the product well packaged and contents in good condition, as should be expected. But also very satisfied with the product itself. A lovely jacket which is well made, practical as well as stylish, and fits really well.”

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Posted 9 years ago

“All awesome!”

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Posted 9 years ago

“I messed up my original order by accident but the customer service was fast and helpful and had it sorted for me within the hour. My updated order was then shipped painlessly and arrived in great time. Very impressed and will be using again!”

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Posted 9 years ago

“Reliable service quality kit”

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Posted 9 years ago

“Item arrived very quickly and very happy with it! Great price as well”

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Posted 9 years ago

“Return a faulty item and store manager together with customer service facilitated the process. Very impressed.”

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Posted 9 years ago

“Great equipment at great prices! Decathlon have a good range of sports equipment to choose from, and even the most high-tech items come at a very competitive price. ...and they deliver! Brilliant shop.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews