Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sun-protective shirts which were fairly priced arrived swiftly, were the right size, and really did the job protecting the family from the sun while snorkelling - this is the first year we have had no sunburned backs or necks!”

Helpful Report

Posted 10 years ago

“Very pleased with my new tent which i ordered on here as they had the best price. Never used Decathlon before but i would definitely use them again. Parcel came earlier than estimated delivery date !”

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Posted 10 years ago

“I never leave Decathlon without purchases. Probably not a good thing for me. But says a lot about them. Great value products across the board. I tried click-and-collect the other day, worked perfectly. Wish there were more stores!”

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Posted 10 years ago

“Tent was delivered very quickly :). The tent itself is very good, easy to put up.”

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Posted 10 years ago

“I always find the staff friendly and helpful they were more than happy to help with a phone request too”

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Posted 10 years ago

“Purchased cycling sunglasses, 4 pairs, yes 4 pairs, why so many? I live in Africa and had a pair previously, they are durable, comfortable and good value for hard outdoor wear! Online purchase was easy, fast and efficient - what more to say! A service that works!”

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Posted 10 years ago

“I have nothing but praise for decathlon`s service. It was easy to buy online and my purchase arrived promptly. Sadly it was defective and I went online to arrange to send it back for a refund. I had a call the following day to sort out a pick up time and another call on the pick up day to make sure it had been collected. My refund was back in my account within 48 hours. No fuss no quibble. Thankyou Decathlon”

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Posted 10 years ago

“Fast delivery. Good item description and great product which is really well designed and thought out (Quecha pop-up beach Tent). Thank you.”

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Posted 10 years ago

“Quickly despatched my purchases. One was faulty, I sent it back via parcels to go with a reference number. I've not had a refund or replacement in nearly two weeks or any correspondence in nearly two weeks. Not impressed”

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Posted 10 years ago

“I have now used the online shop twice with Decathlon. Ok so not much, but! I shop a lot online so get to now when the service, communication and purchase are good. TBH I can't fault Decathlon on that, even picking up at store local to me great instore service too. So I'll be back to order P.S. The price of item was cheapest that I could find online Arsenal 2015 -16 football top. Mik”

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Posted 10 years ago

“Knowledgeable staff on hand and active listeners couldn't ask for anything more!”

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Posted 10 years ago

“The website could do with being updated more often it's very slow. Very pleased with the service I received on this occasion.”

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Posted 10 years ago

“We love Decathlon in our house! Lots of different sports under one roof; we can even get most of our children's school sports kit there. Love the tent displays so you can see which tent is right for you. Changing rooms that you just nip into in the stores is an added bonus. The staff are always very helpful. Only have one little niggle - our local store is so popular that there is often not the full range of sizes available - but you can always order online so it's not such a huge problem.”

Helpful Report

Posted 10 years ago

“The product arrived very quickly, while unfortunately did not meet my expectations , the refund was rapid and seamless . Thanks for 1st class service,”

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Posted 10 years ago

“Prompt delivery - no issues - I would definitely order from Decathlon again.”

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Posted 10 years ago

“Bought a quechua 6.3XL air tent. Service was really good and the tent came within days of ordering it. Tent itself if perfect for the family.”

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Posted 10 years ago

“I've bought many Decathlon branded items including a tent, accessories and clothes and have always been impressed by the design and quality.”

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Posted 10 years ago

“Staff helpful, products good quality for amount paid”

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Posted 10 years ago

“I love Decathlon and I would highly recommend it, they have great helpful staff and run a really wonderful service.”

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Posted 10 years ago

“Very good service and delivery”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews