Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery; I ordered on a Sunday and received the goods the next day. Good value; this was the best price I could find for Shimano shifters. Then when I found I had made a mistake with my order Decathlon, refunded my payment and even paid for the return postage. They then supplied the correct goods in double quick time. Exceptional service - highly recommended.”

Helpful Report

Posted 10 years ago

“Great selection of stuff at great value. The loyally card system is also great as you don't need to worry about receipts and can track what you bought and when. It's scary how much stuff I buy there. It's my go to shop for cycle parts and kayaking stuff. I also bought a btwin rockrider 8.1 a year ago and after over 2000 miles on it it's going strong.”

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Posted 10 years ago

“Items were a gift - no complaints from recipient (who may be too polite to say if there is a problem but I doubt it)”

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Posted 10 years ago

“Good range of stock at very good prices.”

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Posted 10 years ago

“Nice strong ruck sacks. Ideal for everyday use. Surprising how much you can get into one of these. Very pleased with the product.”

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Posted 10 years ago

“Item was delivered in goo time.”

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Posted 10 years ago

“Great product, fast service”

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Posted 10 years ago

“I buy all my basic jog-pants, shorts, socks, etc here. and my driving sunglasses. Their kit washes well and is well constructed it does everything I want ...except it is not so good for posing. Also I have a favourite branded running shoe so don't buy these from Decathlon.”

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Posted 10 years ago

“good service with a brilliant product,1st class.”

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Posted 10 years ago

“I've looked for a Judo suite and used the website before I'd come the the Canada Water Decathlon store. Unfortunately, they do not have Judo in store anymore. the good side of it was that they help me order on line and get it to my hotel within 48 hour as promised. I would have been better is I can communicate with store about this order and enter a comment about my spacial needs as I was a tourist visiting London for only few days. All in All, the experience was positive. they manage to give me what I asked for on time as promised.”

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Posted 10 years ago

“Great service and excellent value.”

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Posted 10 years ago

“The team is very helpfull and good, always with smile”

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Posted 10 years ago

“Perfectly on time, well packaged and with no damages”

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Posted 10 years ago

“Staff in store were extremely helpful and very patient with an excited 11 year old. Bike ordered and delivered as agreed without a hitch! Will certainly use service again...............”

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Posted 10 years ago

“I found a btwin mountain bike at a great price including delivery, couldn't be happier. Even had a set of lights on it which wasn't advertised..! Thanks to the team at Decathlon????”

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Posted 10 years ago

“Fantastic products at very reasonable prices and excellent customer service.”

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Posted 10 years ago

“Good stock and fast despatch. Postage rate charged on smaller items is excessive.”

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Posted 10 years ago

“Although the merchandise carries a low price, the quality cannot be faulted. I do find I have to choose a size one, or sometimes two sizes larger, but that's not a problem, mainly due to their excellent returns policy. I can't extol their virtues enough. Excellent goods at excellent prices.”

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Posted 10 years ago

“Advice on bikes was informative. Warranties were generous. Price was reasonable. Couldn't ask for more.”

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Posted 10 years ago

“Very helpful and friendly staff, good products at good prices.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews