Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please Emma at decathlon stop sending me emails, I have unsubscribed three times and keep being inundated with them. Great shop and service though.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We can see that your email communication has been switched off therefore you should not be receiving anymore email communication. Please be aware that this can take up to 10 days for this process to be complete. If you are still experiencing problems please do not hesitate to contact us. Have a nice day.

Posted 10 years ago

“Disappointed at amount I had to pay to return goods - most other companies have free returns. For this reason, I'm reluctant to order from Decathlon again.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We do not have a free returns policy and this is stated in the returns information on our website. http://www.decathlon.co.uk/return-policy.html You are able to return online orders to our stores which is free of charge. Have a nice day

Posted 10 years ago

“Regularly use Decathlon for annual ski maintenance. Service spot on. Have also purchased numerous items of sports equipment and outdoor clothing over several years and is invariably good value and quality.”

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Posted 10 years ago

“Lovely garments, very warm, but go for a the bigger size as medium is more like a size 8 - 10.”

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Posted 10 years ago

“Easy to use excellent delivery thank you!”

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Posted 10 years ago

“Goods ordered on line and received very promptly with e mail notifications to keep me informed. Great product and very good value. Staff instore also very knowledgeable and helpful.”

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Posted 10 years ago

“Great products”

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Posted 10 years ago

“Even when I ordered the wrong size super fast exchange & have ordered more since 5*”

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Posted 10 years ago

“Decathlon have some very great products, but the online shopping is the worst (by far) I have ever seen since many years ! Not on the website itself but mostly and the shipping and customer services. Estimate delivery are never due (4 times shopping, always late....), click and collect, went to the collect store (as ordered and mail confirmation), no order at this store and nobody able to tell me in witch store it was sent ... Just the good thing in that is the refund is quick (hopefully cause must be use oven !) No apologies and no commercial act to keep customer happy when complain multiple time :( Forget the online shopping with Decathlon, just go directly to the store.”

Helpful Report

Posted 10 years ago

“Great quality clothing, and excellent service”

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Posted 10 years ago

“very prompt service,article description on website accurate”

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Posted 10 years ago

“On the black friday i did order 2 Bodybuilding T-shirt. My order have been confirmed by e-mail. ( We are delighted to inform you that your order DCUK2062832 placed on the 28/11/15 has been successfully created and is now in progress. Your estimated delivery date is the 03/12/15 ) Then the 3rd december I receved an other e-mail to tell me that my order was concelled without any explanation. (Unfortunately, we have had to cancel your order DCUK2062832.) I was a really good Decathlon's costumer in France before I moved 8 months ago and I was really happy to participate at the devellopement of your brand in UK by continue to adrevt around me. But now I can tell you that I m not sure I will buy something from Decathlon anymore. Regards”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We are sorry to hear that there were problems with your order. We can confirm that your order was cancelled because we did not receive a response to the email informing you that your item was out of stock and offering an alternative. Now you have been refunded if you wish to have any other items you will need to place a new order. Have a nice day.

Posted 10 years ago

“Good service and good value”

Helpful Report

Posted 10 years ago

“Good product, price and service. Only issue when oredering online was: they forgot to register the product in store and so never received the confirmation. If I haven't been to the store without confirmation, th ebike would have been sold to anyone without me knowing!”

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Posted 10 years ago

“Very efficient delivery and excellent website easy to use”

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Posted 10 years ago

“Product in stock, well priced and as described”

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Posted 10 years ago

“Excellent product and excellent price.”

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Posted 10 years ago

“2 out of the 3 pairs of shoes they sent were the wrong size after quick correspondence with them they said they didn't stock the size I ordered so the they did give me a refund”

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Posted 10 years ago

Thank you for leaving a review. We are sorry to hear that you received the wrong size shoes. With shoes that are not our own brand they use different size conversions which are listed on the product page. Our shoes are delivered based on the EU sizing. Sorry for any inconvenience caused. Have a nice day.

Posted 10 years ago

“Great fast service”

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Posted 10 years ago

“When purchasing my bike the gears were so badly set up that Decathlon told me to get a mechanic to help. This was done at a cost of £20. I was then reimbursed. Recently I had an accident and the crossbar snapped. I informed Decathlon and I was told that I could have a full refund. When I recieved my full refund Decathlon deducted £20. Very disappointed with Decathlon as they refused to reimburse me £20 which I had to pay for a faulty gear set up.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We are unable to refund any amounts more that the original amount that you have paid us. The goodwill gesture of repairing local bike workshop costs rather than using our own workshop is that the bike is kept. A condition of this is if this is returned at a later date then we are unable to refund the bike and these repair costs. An option of an exchange is given instead of repair in this original case. I can see that you were offered this in the form of a voucher. If you are experiencing any further problems please do not hesitate to contact us. Have a nice day.

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews