Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well pleased with the wellies, warm lining is appreciated, height being mid-calf is what I had hoped. The fit is excellent and comfortable to wear. I cannot as yet comment on the water repellant properties, though they have held up regarding the grip of the sole in muddy conditions. Generally, excellent value for money.”

Helpful Report

Posted 10 years ago

“Items wer delayed by two weeks due to a warehouse issue.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We can see that your order was delayed by 9 days from the estimated delivery date because one of the items in your order had to be shipped from our warehouse in France which takes 5 working days. you were informed of this delay before the estimated delivery date and given the option to cancel the item to prevent delay. Sorry for any inconvenience caused. Have a nice day.

Posted 10 years ago

“Overall the experience was fantastic. Products really good and customer service- outstanding.”

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Posted 10 years ago

“Quality of this item is good.”

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Posted 10 years ago

“First time I have used them but won't be the last - excellent service”

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Posted 10 years ago

“Top class goods and service”

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Posted 10 years ago

“Amazing service all correct well packaged and delivered the next day.Thankyou”

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Posted 10 years ago

“never received my order. Had to email customer service about 10 times, so ended up asking for a refund. For a paid for delivery, service was really poor I'm afraid”

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Posted 10 years ago

Thank you for leaving a review. We can see that this item was dispatched from us and was delivered by the carrier however as this was claimed it was not received an investigation had to be opened for the parcel. This is a standard procedure and can time time to occur. we can see that you were refunded for this order. Sorry for any inconvenience caused. Have a nice day.

Posted 10 years ago

“Very Disappointed with collection process as it didn't say anything about a time limit to pick up goods when I ordered them. First I got an e-mail to say I had 5 days to collect , then 3 days later I was told my order was cancelled as the deadline had expired even though the goods only came to Belfast stock 3 days earlier. So I had to bring forward another meeting to accommodate the pick up by Wed 9th Dec as I live about 33 miles from Belfast. Whilst I was there another man had the same compliant. Anthony Boyle”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We can see that your order was cancelled automatically by the system 7 days from when the email was sent informing you this was ready for collection. On this email it states you have 7 days to collect this and this information is also available on the click and collect pages on our website. Emails are also sent with 5 and 3 days to collect as a reminder. If you require an extension of this you are advised to contact us directly to make arrangements. Have a nice day.

Posted 10 years ago

“Comes up with innovative sportswear and products at reasonable prices”

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Posted 10 years ago

“These tops are perfect. Good quality and nicely fitting, they wash great and are nice and warm. I'm a size 8/10 and needed the Medium size (which fits just right and not at all baggy) so they come up smaller than I thought they would. I have bought 4 in different colours and love them!”

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Posted 10 years ago

“.”

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Posted 10 years ago

“Easy to order, fast despatch and well packaged items. Would definitely use again”

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Posted 10 years ago

“Exactly what I wanted. Not sure of the point of the three light intensity levels as lowest is fine, and brighter ones aren't much different, but not a problem.”

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Posted 10 years ago

“Great jacket, exceeded my expectations!”

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Posted 10 years ago

“Great service quick delivery.”

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Posted 10 years ago

“In early November I ordered a Petzl Nao head torch (order DCUK2027923 on 5th November). It arrived quickly but the battery refused to charge up. I returned it (exchange order DCUK2032157 dated 16 November). This head torch also arrived quickly but again the battery refused to charge. This time I opted for a refund. I was very disappointed that the both batteries failed to charge as the previous month my partner had ordered a Nao and it worked fine. The worst aspect was having to pay the cost of 2 returns despite the product being faulty. In addition there was no contact telephone number to call for customer support. I doubt I'll try Decathlon again.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We are sorry to hear that you experienced problems with your product. As stated in the returns information on our website if a faulty product is received you should contact us directly so we can make arrangements for this. On our website you can also find our contact number (02070643000) or contact us via email. Have a nice day.

Posted 10 years ago

“Excellent service”

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Posted 10 years ago

“Received a very good service from Decathlon. Purchased a pair of short neoprene Wellington boots these are very Good quality and fit very well bought shoe size which fit perfectly with thick socks. Highly recommended.”

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Posted 10 years ago

“Quick response great clothing and excellent value.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews