Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value and very helpful service.”

Helpful Report

Posted 9 years ago

“We bought snorkels and life belts for our holiday in Malta. The snorkels were very reasonably priced but worked well. The life belts meant our children could snorkel out of their depthand stay sade. They are pump-up so plane friendly. I accidentally ordered pick up from store. Decathlon refunded straightaway and I was able to re-order for home delivery.”

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Posted 9 years ago

“Great service the item I purchased was good quality and fit which was delivered promptly hassle free.”

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Posted 9 years ago

“Great quality product for low price”

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Posted 9 years ago

“Always the best products at the best prices”

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Posted 9 years ago

“Visited Surrey Quays Decathlon yesterday to buy ski wear. Had the most fantastic service from Veronica. She was helpful, knowledgeable, patient. Many thanks.”

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Posted 9 years ago

“Today took my grandson's bike back as the front brake was damaged. The bike chap in Stockport provided outstanding service by repairing the bike at once within ten minutes. I want to express my thanks for his skill, helpfulness and politeness. All without charge or quibble. Great service, thank you”

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Posted 9 years ago

“I was brought a pair of Kipwarm jods last year. These have outlasted 5 other pairs of much more expensive breeches brought at the same time or after. I'm off to decathlon this week to buy a few more pairs as I'm amazed by the price and quality. Last year was the first winter I didn't get chilblains on my thighs as well using them!”

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Posted 9 years ago

“I bought a Tribord Easybreath snorkelling mask in June and tried it out for the first time a couple of weeks ago in the Caribbean. It's a superbly designed piece of equipment that is so easy to use. Visibility is unrivalled and there was no misting or fogging. At times you completely forgot you had it on. I'll never go back to using my old masks and snorkels again. It worked perfectly and generated an enormous amount of interest with people from all over the world asking where to get one. The small retaining clip on the snorkel unfortunately snapped, so beware when separating the snorkel from the mask - but Decathlon replaced it without quibble. Fantastic product - great customer service.”

Helpful Report

Posted 9 years ago

“I bought a Hoprider 500 hybrid bike in June and was very pleased with all of the bike's extras such as integral dynamo, kick stand, parcel rack, chain guard. However, at 18kg, the bike proved too heavy to be efficient at climbing hills and I reluctantly concluded that it wasn't the bike for me as I did not want everyone to have to keep waiting for me. I was very pleasantly surprised to learn of Decathlon's 365 day return policy. I returned the bike this morning and was given a full refund. Excellent service. Thank you.”

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Posted 9 years ago

“Good quality sports clothes. Delivered swiftly ????”

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Posted 9 years ago

“I have found Decathlons service secand to none, very impressed !”

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Posted 9 years ago

“Prompt processing of orders and delivery of items. I thinks your products are of great quality and I got amazing discounts. Thanks”

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Posted 9 years ago

“Quick delivery, no fuss, easy website”

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Posted 9 years ago

“Great products & value for money.”

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Posted 9 years ago

“great products with good price”

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Posted 9 years ago

“Good value for the money, I like the free delivery :) nice range of products.”

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Posted 9 years ago

“The customer services team could not have been more helpful. Checking stock, placing an order and re contacting me”

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Posted 9 years ago

“they had the product i wanted, they dispatched it very quickly, the price was good, the returns service ( not used ) is a very well thought out service. overall one of the best on line sellers i have used. thank-you.”

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Posted 9 years ago

“Good website led me to the product I wanted. all very easy.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews