Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“solognac products are amazing for the wild outdoors. great choice and variety on decathlon website for every outdoor sportsman.”

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Posted 10 years ago

“Website was well lid out and easy to navigate. Ordering was easy and I was kept up to date on progress of delivery. I would use Decathlon again.”

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Posted 10 years ago

“Deliver on time. Very goof”

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Posted 10 years ago

“I ordered some gym tops and was very disappointed with the quality of the items and also the colours looked pastel shades on the website but when they arrived they were fluerecent in colour. Didn't return them as they didn't cost much, but will never buy from you again”

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Posted 10 years ago

Thank you for having taken your time to send us your feedback. We are sorry to hear that the items we have sent you didn't match your expectations. We appreciate that you have decided to keep the items but please bear in mind that according to our policy you have 365 days to return or exchange an item if you are not satisfied. We do apologise for any inconvenience caused. Have a nice evening.

Posted 10 years ago

“Website excellent, Delivery service even better. I will definitely be using this shop again.”

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Posted 10 years ago

“We have dealt with your staff at your Reading store & they have all been extremely helpful especially the cycling Department”

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Posted 10 years ago

“A great service and all contact staff very friendly. Thanks”

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Posted 10 years ago

“Great customer service Received items on time n they are of the highest quality”

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Posted 10 years ago

“Quality products received promptly without issue.”

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Posted 10 years ago

“Won't use the helmet until the ski season so no review. Please stop sending requests.”

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Posted 10 years ago

“Pleased with how quickly the order came although we never received the whistle that was paid for. There was no paper work inside the bag with order so obviously it wasn't picked. Couldn't get through to customer services and the email I sent bounced back”

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Posted 10 years ago

“Fair prices, quick service. Have used twice and will use again.”

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Posted 10 years ago

“Its a good shoe. First 2-3 days it was hard. Now its fine and comfortable.”

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Posted 10 years ago

“Fast accurate service sent the right goods very quickly no complaints”

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Posted 10 years ago

“Your website is a bit ropey...not convinced I got the right sizes sent to me on 2 items. Prices are good and in store experience is great. However, lots of improvements needed on website. Need new ecommerce & service solution. Call me at Oracle!”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We are constantly trying to make improvements to our website but do rely on the feedback of our customers. If you wish to give us more information about where you were having problems you can contact us here http://www.decathlon.co.uk/en/contactHome Have a nice day.

Posted 10 years ago

“Excellent company, great deals and service is first class.”

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Posted 10 years ago

“Good service in delivery and returns. I wish there was one a bit closer to Cardiff.”

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Posted 10 years ago

“Online order. Easy to use website and seamless delivery. Would recommend Decathlon”

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Posted 10 years ago

“The great choice in a store, really like the chance to have a look at many similar things at once and compare them. Buy online and pickup at store is also great, especially if sizes were not available. I will be coming back...Thanks Decathlon”

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Posted 10 years ago

“Helpful friendly staff. Great selection. Fantastic quality and affordable prices. All ticks here!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews