Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality kids clothes, we always buy 2 sizes up as lots of things come up too tight.”

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Posted 10 years ago

“Fast friendly and helpful service on line. The staff are really interested in customer needs and the shop is welcoming in layout and facilities.”

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Posted 10 years ago

“I just love decathlon's products.”

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Posted 10 years ago

“I ordered several rucksacks. It took a little while to dispatch my order but Decathlon kept me informed. The bags are great.”

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Posted 10 years ago

“cant remember what I bought so I guess it must have been ok!”

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Posted 10 years ago

“Hi I was recommended to you by a family member. I put in an order for an item which was indicated as 'in stock' but in the end came across a few problems - with it not being in stock. Initially there was lack of communication however, the fault was then addressed by the company quickly and a favourable outcome was achieved for me. I am hoping the in stock/not in stock thing is not a common occurrence. Hopefully for my next order and review I will be able to give 'Very Good!'”

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Posted 10 years ago

“The items I ordered were sent in the wrong size. I then called the shop who said they'd order the correct sized items in as they didn't store them in stock. I then chased a week later to be told they had never been ordered!! I then had to take a trip upto your Thurrock dept. and get different items”

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Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you experienced problems with your order. If you wish to leave a review regarding the store you can do this by selecting "my store" on our website. Have a nice day.

Posted 10 years ago

“Ordered online, delivered in store. Neither item fitted, but return process in store was quick and efficient.”

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Posted 10 years ago

“Very reasonably priced, warm & comfortable. I had to elasticate the ends of sleeves ,long & could not keep them up.”

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Posted 10 years ago

“Excellent service with speedy delivery”

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Posted 10 years ago

“Decathlon is an excellent shop, great selection at decent prices. I only wished I lived near to one!”

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Posted 10 years ago

“Staff informed and helpful. Watch out for lower priced products as the quality suffers.”

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Posted 10 years ago

“I have bought only a couple of things from Decathlon - coats for my young son - but I have always been incredibly impressed. The design is great and the quality superb which adds up to fantastic value all round. Wouldn't hesitate to shop again or recommend.”

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Posted 10 years ago

“I was let down on one order that was of great importance. They let me place my order and believe that it was boing out together, I completed at the checkout, then get a phone all a couple of days later to say that they are sorry they don't have the item I purchased! Their solution was an apology and a £5 voucher. The correct course of action would be to ensure that you don't sell items online, which you don't actually have! I've made numerous purchases in store over the past 3/4 years and have always been happy with my Rowing Machine, Exercise bike, running gear, badminton related goods, cycling equipment. I will shop in store in future as I will be able to see the item I want to buy, rather than be sold an item that they don't actually have.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We are sorry that you experienced problems with your order. Although we try and ensure that our stock levels are correct sometimes orders can go through when the stock is missing. We aim to notify customers as soon as the problem is noticed and find a solution for this so that the order will not be delayed. Have a nice day.

Posted 10 years ago

“Shoes arrived inside 24 hours. Seem good quality. Comfortable, too.”

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Posted 10 years ago

“Very good service Very quick shipment Very good quality”

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Posted 10 years ago

“Good customer service”

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Posted 10 years ago

“Shop online fantastic service.”

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Posted 10 years ago

“Best Prices around, Best quality around, Best customer Service around. The holy trinity, what more can be said?”

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Posted 10 years ago

“Thank you, exactly what I was looking for , good quality, good price.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews