Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product speedy delivery will definitely use again !!”

Helpful Report

Posted 10 years ago

“Service was spot on,correspondence was spot on,super quick delivery.many thanks.”

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Posted 10 years ago

“I have been Decathlons biggest supporter for many year's have introduced my family and friends to your store and products. very dissatisfied with a recent click and collect item return. Despite spending £2.80 to return an item I found out only way replacement could be dealt with is through click and collect. I LIVE 100 MILES FROM MY NEAREST DECATHLON. someone needs to get a thinking cap on. I have spent hundreds of pounds in your stores all over Europe over a 15 year period.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. The reason that your replacement was required to be sent to the store was because your original order was a click and collect order and we are unable to change between different order types. We have since refunded you the full amount so if you wish to have the item still you can place a new order and select delivery to your home address. If you have any further questions please do not hesitate to contact us. Have a nice day.

Posted 10 years ago

“Very to use website and quick delivery. Item fitted and was just like described on web. Good quality item.”

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Posted 10 years ago

“Contacting customer support is best done on the phone, did not respond to emails”

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Posted 10 years ago

“Easy to build if you ready the instructions ha ha. Good bit of kit, excellent value for money.”

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Posted 10 years ago

“Quick delivery. Everything very well packed. Products exactly as expected.”

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Posted 10 years ago

“Order as requested and timely delivery to store - staff in store very helpful when one item needed to be returned (due to over order, not faulty!)”

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Posted 10 years ago

“Second time ordering online. From submitting order to it being in store for collection took 9 days which in my opinion is very slow. Despite all items being "in stock" when ordering, I later received an email stating one of the items was unavailable and to go go online to amend my order. I tried this but the website wouldnt allow me to amend the order. Once the remaining items were ready to collect, the member of staff at the store only gave me one small parcel. I asked if this was all as I had ordered a set of football goals. She said that it was everything and the rest would be in separate order. I then pointed out that the parcel she gave me had parcel 2/2 on it. I had to ask her to go and look again, which she did, looking at the small soft parcels first. I then asked her to look at the boxes as a set of goalposts are likely to be larger and heavier than the smaller parcels. I am now reluctant to order from Dacathlon online as it is slow and didt provide me with what I was after. My experience with Sport Direct is far better, both for home deliveries and collect in store.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry that you experienced problems with your order. Many of our items come from warehouses in France which is why delivery times can be longer but the estimated delivery date reflects this. Although we try and keep our stock levels accurate the system can take time to update after an order is placed. We try and notify all customers as soon as the problem is noticed and give options to make changes or be refunded. The email sent specifies you must contact customer service to do this therefore you were refunded as we did not receive any contact. If you are having any problems with your order please do not hesitate to contact us. Have a nice day.

Posted 10 years ago

“Decathlon seem to be an attentive supplier. They certainly respond rapidly. They offer a wide range of items within their field. I'd recommend them to a friend.”

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Posted 10 years ago

“The site is well done with clear description of the products. Being able to check inventories at specific locations is a great advantage.”

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Posted 10 years ago

“Service is Good”

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Posted 10 years ago

“Helpful friendly staff most sports catered for and very good price's”

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Posted 10 years ago

“great products at affordable prices”

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Posted 10 years ago

“Great service, Fast and no hassle.”

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Posted 10 years ago

“The age old adage comes to mind, 'you get what you pay for'. I bought a pair of waders for a third of the price as those from Decathlon, but the ones from Decathlon are many, many times better.”

Helpful Report

Posted 10 years ago

“i called to check availability and staff were extremely helpful. The item I purchased was excellent both in terms of suitability and value for money. the refund arrangement for a further item I purchased was excellent - the long return period much appreciated as Decathlon is not that local to me”

Helpful Report

Posted 10 years ago

“I was happy with the items from Decathlon, however I'd paid extra for courier delivery by DHL as these items were required for a kayaking training session on a specific date. DHL failed to deliver in time, firstly claiming they could not locate my address, then secondly a day later stating delivery could be made at 8pm on the date required. The items were required for 6pm. This is the reason I have not purchased from Decathlon since. Whilst happy with the Decathlon service, the extra paid for the courier and failure to deliver in time soured the experience and has put me off using Decathlon online again. Kind regards Andrew Huddart”

Helpful Report

Posted 10 years ago

Dear Andrew, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I can see that we already discounted the shipping costs and offered you a promo code, let us know if we can do anything else to help you. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Customer service very poor. Staff not interested. Promised to call me back months ago....no response. Very disappointed.”

Helpful Report

Posted 10 years ago

Dear Steven, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services and we really appreciate your review as we are trying to improve ourselves every day to make sport more accessible to everyone. Please let us know if you still need assistance regarding your click and collect order. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Website and App NEEDS improving”

Helpful Report

Posted 10 years ago

Hello Linda, Thank you for your feedback. We would like to know the areas in which you feel we could approve upon, if you would like to expand upon your feedback please contact us via our contact form on the following link https://www.decathlon.co.uk/en/contactUs. Have a wonderful day.

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews