Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No issues whatsoever. Ordered a high-viz running vest online and it arrived next day and was exactly as described. Thanks Decathlon! :)”

Helpful Report

Posted 10 years ago

“Brilliant shoes, our daughter is a 7,5 and we had to get a 7 as the 8 was too big. She absolutely loved them and found them very comfortable.”

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Posted 10 years ago

“Good service, although it all seems bit chaotic at times in store with kids riding bikes, throwing balls about. Sometime the shelves are not as tidy as they could. Still enjoy shopping there though. Great range of goods.”

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Posted 10 years ago

“I have ordered online from Decathlon 3 times recently, since I discovered how cheap their cycling gear was. I've bought winter gloves, shorts, winter jacket and base layers. All the gear has been good quality and good value. All orders have arrived promptly. The only issue I've had is with the sizing. I'm a very slim medium/6 feet tall. The mtb shorts were medium but are a little too snug! For later orders I've gone for large and have got a better fit. But for the polo necked base layer I probably needed XL. So excellent value but go up at least 1 size when ordering.”

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Posted 10 years ago

“Good product. Item was delivered to a local pickup point 2 days later than the expected date of delivery. Other than that, happy with the product and customer service.”

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Posted 10 years ago

Hello Yulian, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I was a little disappointed that I ordered something online and went to collect it but when I got there they told me I couldn't take one of the many they had in stock. Even though I'd paid online and they had several in stock, I had to wait until another was delivered from the warehouse. This meant a second visit the following day. Other than that, the price and quality was good.”

Helpful Report

Posted 10 years ago

Dear Mr Chris, We apologise for the inconvenience caused, as you purchased the order online the store could not give you the Mid 3 Kids Scooter due to the stock being sent from our warehouse, we can see your order arrived right in time and we hope you are satisfied with your purchase. Have a wonderful day.

Posted 10 years ago

“Bought a tarpaulin for camping on line arrived before due date bonus very happy with the product its size was much bigger than i thought and well made for the price, got some great comments off other campers as to where i bought it from so told them in the whole am over the moon thank you”

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Posted 10 years ago

“The service was good both on the website and at the collection centre at Canary Wharf. The products (4 pairs binoculars) were also excellent and that was stated in an earlier questionnaire sent by me sent to Decathlon.”

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Posted 10 years ago

“Very good delivery and great products at an amazing price. Have used Decathlon several times and will certainly use them again.”

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Posted 10 years ago

“My Watch came quickly and in perfect condition, I've had many compliments on it so I try not to make it seen lol, but it is a brilliant and very useful watch.”

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Posted 10 years ago

“Love this shop. One of the few online shops that I also use. I hope that a superstore opens close to me... but I travel and spend at least an hour in the shop. Wide range of products and brands”

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Posted 10 years ago

“Great quality, good prices and speedy delivery”

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Posted 10 years ago

“Great choice, superb quality throughout the ranges, very helpful staff, I am addicted to the store!”

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Posted 10 years ago

“Only place to get the excellent Oxelo scooters and provided a great, efficient buy and collect system. No issues at all.”

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Posted 10 years ago

“Fantastic service. Fast delivery. Great value for money.”

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Posted 10 years ago

“Quick delivery, good service, high quality.”

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Posted 10 years ago

“Great products at sensible prices. Good quality.”

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Posted 10 years ago

“A little smaller than the Medium btwin shorts these replaced but very good quality and comfortable.”

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Posted 10 years ago

“Super products at great prices and great customer service, highly recommended”

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Posted 10 years ago

“I had been looking for a new riding hat for my daughter. Decathlon had a good variety. Easy to set up account. Reasonably priced. Quick delivery. The hat was of an excellent standard.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews