Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hassle free experience, courteous, knowledgeable staff will definately use again.”

Helpful Report

Posted 10 years ago

“Very prompt service and items in good condition when delivered.”

Helpful Report

Posted 10 years ago

“very professional”

Helpful Report

Posted 10 years ago

“I ordered on the Click & Collect service & was able to collect my order 2 day's later, a great service :-)”

Helpful Report

Posted 10 years ago

“Easy to order. Easy to collect. Thank you.”

Helpful Report

Posted 10 years ago

“Nice and quick, good service, will definitely use again.”

Helpful Report

Posted 10 years ago

“Still the same classy sport store after all these years! Glad to see they have got to grips with their road bikes again! Absolutely superb.”

Helpful Report

Posted 10 years ago

“Great company at affordable prices, however main issues I have is that they quote they have things in store available, I then make the trip and see they don't and end up ordering it into the store anyway.”

Helpful Report

Posted 10 years ago

“I have clicked and collected a couple of times now with decathlon and they have been reliable both times. Items have been as described and of good quality and value. Will do it again in the future too.”

Helpful Report

Posted 10 years ago

“Bought trainers for my daughter. Always impressed with quality of the product and speed of delivery. She is always happy with the style and fit”

Helpful Report

Posted 10 years ago

“Good quality items at a great price. Delivery and packaging good. Would use again.”

Helpful Report

Posted 10 years ago

“I think I placed the order at about 3 or 4pm. Was shocked to get it at 9am the next morning. Brilliant service. I love the ski boot bag too. very good quality.”

Helpful Report

Posted 10 years ago

“The bicycle for our daughter arrived quickly and was almost fully assembled, hence quick to get ready for her. She was extremely happy with this birthday present. Thank you.”

Helpful Report

Posted 10 years ago

“First class delivery. Will let you know how the wellingtons stand the test of the shooting season”

Helpful Report

Posted 10 years ago

“impressive service if only if it was free delivery”

Helpful Report

Posted 10 years ago

“Your website shows some items then when you scroll down you can opt to see more. This is time consuming and annoying when you can't see the items on successive pages.”

Helpful Report

Posted 10 years ago

Dear Mythili, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for an even better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Great service as the bike we ordered was delivered to the shop very quickly and when we collected the shop assistant was very helpful.”

Helpful Report

Posted 10 years ago

“They have so many items for sale in the store. If you need a bike part they are the best place to go. I've never seen so much choice, exactly like you get online but instore! Really good prices and quality items for sale at really decent prices too. Definitely will be shopping there again.”

Helpful Report

Posted 10 years ago

“Really pleased with the weights bench, really solid. There was a problem with the pin holding the leg raise bar but a replacement was sent immediately without any question. Would definitely recommend.”

Helpful Report

Posted 10 years ago

“Ordered Mid3 Kids Scooter from Decathlon, collected order from shop with no problems. Scooter was a good price and well made, Grandson well pleased with his birthday present .”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews