Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No-one gets 5 stars as there is always room for improvement. I very much like Decathlon apart from it being too far distant for me to travel. I have to wait until visiting friends who live near a store. I am particularly interested in the aquatics equipment and Decathlon has an excellent range. The website is a bit of a pain as there is one long scrolling page for what can be hundreds of items. When one has been selected it is then difficult to return to the results "page" and resume scrolling where I left off.”

Helpful Report

Posted 10 years ago

“Quick delivery. The coat is amazing, get so many wonderful comments about it. It is comfortable and light, so good for the price”

Helpful Report

Posted 10 years ago

“I was very happy with the leotard and ballet pumps that I bought for my daughter”

Helpful Report

Posted 10 years ago

“My number one stop when I require any sports equipment! I've bought countless items, including running shoes and gear, bikes, scooters, walking boots, football boots, footballs, cycling gear to name but a few! All Decathlon's own brands and been very happy with the quality and price! The staff in the Warrington store are always helpful and polite. 5 star service!”

Helpful Report

Posted 10 years ago

“Good quality for good prices”

Helpful Report

Posted 10 years ago

“Great mail order service, bought some organic cotton tops, the same ones were all sold out in store. as they were on sale. Ordered 5 of the tops, arrived in 3 days, excellent service, couldn't be more pleased with decathlon, it's prices, or their products!”

Helpful Report

Posted 10 years ago

“I love my store in Surry Quay, I always find what I'm looking for, for my bike”

Helpful Report

Posted 10 years ago

“The two man Quechua tent was ideal for a short camping trip. It was waterproof with an inner tent. The only thing I would say, is that it did not have enough tent pegs, and so I had to buy extra.”

Helpful Report

Posted 10 years ago

“Not too quick for in-store delivery however item was well packaged.”

Helpful Report

Posted 10 years ago

“Excellent service .order delivered to store very quickly for collection.”

Helpful Report

Posted 10 years ago

“Great service, super deal, worth doing shopping there Thank you Decathlon!”

Helpful Report

Posted 10 years ago

“Great service good quality products.”

Helpful Report

Posted 10 years ago

“Good sav, delivery very quick But little stock in shop”

Helpful Report

Posted 10 years ago

“Love this store. So glad there's more in the UK now. Great service from staff member...couldn't have been more helpful. Great choice and good quality. Could you please open a store nearer the Wirral!”

Helpful Report

Posted 10 years ago

“We have used Decathlon in a number of outlets in both Spain and France and find the overall standard both high and consistent. The quality of product lines is excellent, the prices very reasonable and the help provided when needed is always. Our local store on the island of Ibiza also employs many of our local football team which is an added bonus!”

Helpful Report

Posted 10 years ago

“We have used Decathlon at Bluwater in the past when we went camping and were very pleased with the service. Decathlon now has a store in Purley Way, Croydon which is much closer to us. Unlike the Bluewater store, the Croydon shop is quite scruffy and basic and has lots of empty shelves. However, the service and products I bought there were very good and I used the click and collect service for products that weren't in stock. Decathlon sells good looking, good quality products for sports and hobbies at a very good price. I have recently taken up swimming on a regular basis and recently went on holiday to Greece. I bought swim goggles, waterproof watch, ear plugs, nose clip, sport sunglasses for me and snorkel and flipper sets for both me and my husband. I have used all the products and are pleased with them all.”

Helpful Report

Posted 10 years ago

“Staff member helped me order online item in store. She was extremely helpful.”

Helpful Report

Posted 10 years ago

“Quick easy and great to use!”

Helpful Report

Posted 10 years ago

“We had a tracksuit for our 8 year old delivered to store even though we live a considerable distance from the Sheffield store. We did this so that we could try it for size and avoid all the rigmarole sending it back if it didn't fit. However when we went to the store the item had disappeared, the staff were at a loss to explain where my item was. After some time the deputy manager came to our assistance. I have to admit he was very polite and dealt with our problem swiftly and to our satisfaction. It makes such a difference to be dealt with properly rather than the usual shoulder shrug accompanied with a guttural 'I dunno' attitude of some stores.”

Helpful Report

Posted 10 years ago

“Excellent products at affordable prices. I will be back”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews