Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A little smaller than the Medium btwin shorts these replaced but very good quality and comfortable.”

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Posted 10 years ago

“Super products at great prices and great customer service, highly recommended”

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Posted 10 years ago

“I had been looking for a new riding hat for my daughter. Decathlon had a good variety. Easy to set up account. Reasonably priced. Quick delivery. The hat was of an excellent standard.”

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Posted 10 years ago

“No-one gets 5 stars as there is always room for improvement. I very much like Decathlon apart from it being too far distant for me to travel. I have to wait until visiting friends who live near a store. I am particularly interested in the aquatics equipment and Decathlon has an excellent range. The website is a bit of a pain as there is one long scrolling page for what can be hundreds of items. When one has been selected it is then difficult to return to the results "page" and resume scrolling where I left off.”

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Posted 10 years ago

“Quick delivery. The coat is amazing, get so many wonderful comments about it. It is comfortable and light, so good for the price”

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Posted 10 years ago

“I was very happy with the leotard and ballet pumps that I bought for my daughter”

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Posted 10 years ago

“My number one stop when I require any sports equipment! I've bought countless items, including running shoes and gear, bikes, scooters, walking boots, football boots, footballs, cycling gear to name but a few! All Decathlon's own brands and been very happy with the quality and price! The staff in the Warrington store are always helpful and polite. 5 star service!”

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Posted 10 years ago

“Good quality for good prices”

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Posted 10 years ago

“Great mail order service, bought some organic cotton tops, the same ones were all sold out in store. as they were on sale. Ordered 5 of the tops, arrived in 3 days, excellent service, couldn't be more pleased with decathlon, it's prices, or their products!”

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Posted 10 years ago

“I love my store in Surry Quay, I always find what I'm looking for, for my bike”

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Posted 10 years ago

“The two man Quechua tent was ideal for a short camping trip. It was waterproof with an inner tent. The only thing I would say, is that it did not have enough tent pegs, and so I had to buy extra.”

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Posted 10 years ago

“Not too quick for in-store delivery however item was well packaged.”

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Posted 10 years ago

“Excellent service .order delivered to store very quickly for collection.”

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Posted 10 years ago

“Great service, super deal, worth doing shopping there Thank you Decathlon!”

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Posted 10 years ago

“Great service good quality products.”

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Posted 10 years ago

“Good sav, delivery very quick But little stock in shop”

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Posted 10 years ago

“Love this store. So glad there's more in the UK now. Great service from staff member...couldn't have been more helpful. Great choice and good quality. Could you please open a store nearer the Wirral!”

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Posted 10 years ago

“We have used Decathlon in a number of outlets in both Spain and France and find the overall standard both high and consistent. The quality of product lines is excellent, the prices very reasonable and the help provided when needed is always. Our local store on the island of Ibiza also employs many of our local football team which is an added bonus!”

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Posted 10 years ago

“We have used Decathlon at Bluwater in the past when we went camping and were very pleased with the service. Decathlon now has a store in Purley Way, Croydon which is much closer to us. Unlike the Bluewater store, the Croydon shop is quite scruffy and basic and has lots of empty shelves. However, the service and products I bought there were very good and I used the click and collect service for products that weren't in stock. Decathlon sells good looking, good quality products for sports and hobbies at a very good price. I have recently taken up swimming on a regular basis and recently went on holiday to Greece. I bought swim goggles, waterproof watch, ear plugs, nose clip, sport sunglasses for me and snorkel and flipper sets for both me and my husband. I have used all the products and are pleased with them all.”

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Posted 10 years ago

“Staff member helped me order online item in store. She was extremely helpful.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews