Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was let down on one order that was of great importance. They let me place my order and believe that it was boing out together, I completed at the checkout, then get a phone all a couple of days later to say that they are sorry they don't have the item I purchased! Their solution was an apology and a £5 voucher. The correct course of action would be to ensure that you don't sell items online, which you don't actually have! I've made numerous purchases in store over the past 3/4 years and have always been happy with my Rowing Machine, Exercise bike, running gear, badminton related goods, cycling equipment. I will shop in store in future as I will be able to see the item I want to buy, rather than be sold an item that they don't actually have.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We are sorry that you experienced problems with your order. Although we try and ensure that our stock levels are correct sometimes orders can go through when the stock is missing. We aim to notify customers as soon as the problem is noticed and find a solution for this so that the order will not be delayed. Have a nice day.

Posted 10 years ago

“Shoes arrived inside 24 hours. Seem good quality. Comfortable, too.”

Helpful Report

Posted 10 years ago

“Very good service Very quick shipment Very good quality”

Helpful Report

Posted 10 years ago

“Good customer service”

Helpful Report

Posted 10 years ago

“Shop online fantastic service.”

Helpful Report

Posted 10 years ago

“Best Prices around, Best quality around, Best customer Service around. The holy trinity, what more can be said?”

Helpful Report

Posted 10 years ago

“Thank you, exactly what I was looking for , good quality, good price.”

Helpful Report

Posted 10 years ago

“this was the first time I have used Decathlon and I was very impressed”

Helpful Report

Posted 10 years ago

“Excellent products and service”

Helpful Report

Posted 10 years ago

“Honest description with accurate sizing, always a pleasure to deal with !”

Helpful Report

Posted 10 years ago

“Great service and I recieved my product promptly.”

Helpful Report

Posted 10 years ago

“I received the items on time, the shoes very comfortable the bag a bit small for the size it has very nice colour strong. in all they were very good”

Helpful Report

Posted 10 years ago

“Excellent choice with good prices”

Helpful Report

Posted 10 years ago

“Great products and fantastic customer service.”

Helpful Report

Posted 10 years ago

“Very efficient and pleasant service by the click and collect staff”

Helpful Report

Posted 10 years ago

“Fast delivery, smooth overall.”

Helpful Report

Posted 10 years ago

“Good overall service. You can very conveniently buy online and then collect in store. Items are generally very competitively priced for specialist sports gear. I already have used them again and will continue doing so in the future.”

Helpful Report

Posted 10 years ago

“I placed my order on a Saturday evening and it arrived Monday!!! Fabulous! The trousers I ordered are my third pair, I love them”

Helpful Report

Posted 10 years ago

“I love Decathlon. My kids' entire outdoor clothing (fleeces, jackets, hats, boots, wellies, sandals) is from the store. Lots of my husbands and mine is too. We bought bikes and equipment and running gear there. It's is always good quality and always excellent value for money. I especially love that all kids clothing is brightly coloured!”

Helpful Report

Posted 10 years ago

“Arrived very quickly and a great price”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews