Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient, quick service, polite staff”

Helpful Report

Posted 9 years ago

“Local so convenient. Great choice, value for money, good quality stuff. Great service and returns policy”

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Posted 9 years ago

“No shop will ever get it right 100% of the time, but when Decathlon have made mistakes, they have always bent over backwards to sort them out. Their guarantee policy is in my opinion is second to none. Having recently bought a pair of cycling shorts, that have proven to be unsuitable after 4 rides, they have offered to replace or refund me, where many would not on this type of item. There in house products win regular awards from top reviewers and yet many people still turn their noses up at the brand. Stupid people. If I have one negative it would only be that there isn't enough stores, making getting to one a bit of a trek for me.”

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Posted 9 years ago

“Easy to order on line. Email follow up OK. Product available in store and was ready for collection at checkout.”

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Posted 9 years ago

“The full face mask and snorkel is fantastic and despite being only adult sizes my 6 year old grand son used size xs every day for 3 weeks. Service was very good. Thanks”

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Posted 9 years ago

“Good quality price is right”

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Posted 9 years ago

“The service was excellent and the product was as described.”

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Posted 9 years ago

“A great little watch for kids. My 9 year old son has the tiniest wrists, even regular watches are too loose for him but this is perfect, it adjusts small enough. It's very easy to use too, with just the press of one button to get to stopwatch followed by one press each of another button to stop and start. He's really looking forward to trying it out at his run on Sunday! Thank you Decathlon!”

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Posted 9 years ago

“Product arrived very promptly, well packaged”

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Posted 9 years ago

“Arrived when said, good quality had fun with the item”

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Posted 9 years ago

“Good value and good communications”

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Posted 9 years ago

“Decathalon is a great shop for not just sports clothes but comfortable clothes too and every type of sports equipment. The staff are very helpful and knowledgeable too which is great. Bring back the organic cotton stuff though as it's sooo nice to wear : )”

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Posted 9 years ago

“Easy to use website. Quick delivery. Right product and undamaged. All good.”

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Posted 9 years ago

“Fast efficient and good value.”

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Posted 9 years ago

“We were well pleased with the service we received”

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Posted 9 years ago

“A pair of winter boots I was interested in buying had been put on the shelf but we're not both the same size! A staff member took time and trouble to check if there was another 'odd sized' pair in the storeroom (there wasn't) and then checked with other stores to see if they had a pair in my size..One did, and they were sent to the Purley Way Branch where I collected them 2 days later..Excellent service from a staff member prepared to make a bit of effort to assist a customer..Well Done & Thanks”

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Posted 9 years ago

“Fast deliver from placing my on line order also found the staff in store (Sheffield) very helpful R Hunter”

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Posted 9 years ago

“Excellent value . Great choice. A pleasure to shop.coventry shop very friendly.”

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Posted 9 years ago

“Very easy to use website. Goods delivered to UPS access point and collected. Disappointed not to receive text to notify arrival at access point.”

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Posted 9 years ago

“I purchased some power walking shoes on-line. They arrived promptly and well packed. Excellent value and service.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews