Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with my new bike and with the great service from Decathlon”

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Posted 9 years ago

“Fantastic goods and customer service. Very happy! My only small issue was that I tried to contact this company the same day to say a very big, enthusiastic thank you via their contact page and the page would not upload my grateful thanks! 5 stars *****”

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Posted 9 years ago

“I love Decathlon. The quality is great for the price. I also find the clothes fit me really well. At most shops shirts aren't designed for a slim fit but Decathlon are.”

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Posted 9 years ago

“Excellent service and speedy delivery.”

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Posted 9 years ago

“Excelent as always. Payment done, and product delivered in less than 3 days.”

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Posted 9 years ago

“brilliant quick service”

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Posted 9 years ago

“My scooter is great, thank you:)”

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Posted 9 years ago

“Super quick delivery and product great :)”

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Posted 9 years ago

“Delivery later than expected, but excellent products at a good price - Tribord sailing salopettes in particular, provided they wear well, provide good value for money compared to the big UK brands.”

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Posted 9 years ago

“This set is very good value for money. The build of the bow is really good quality and was very easy to put together (although it did require a degree of strength!) I bought the set for my 11 yr old son and he can use it well. He is achieving bulls eyes firing from either hand and even while running! The downside is that there are only 2 arrows but I can understand this is done to keep the cost down. Also the target is now already littered with holes and the arrows go through to the other side so I don't imagine it will last too long. This wouldn't detract from me recommending this product though”

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Posted 9 years ago

“Helpful in store advice. Support to use store technology and place order. Polite, helpful and friendly service over telephone and in person when tracking order and on collection. Useful email notification that purchase in store.”

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Posted 9 years ago

“Delivery little bit confusing,but the product and rest of the service was good.”

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Posted 9 years ago

“I am buying in Decathlon for some time now and I am really happy with them, just recently I have tried order and collect in store, really quick and professional! I would recommend it to all!”

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Posted 9 years ago

“A major issue of snow boot sizing, an issue with delivery, an issue of being charged twice apart from that was rectified by very nice assistants at the Warrington branch. Saying that I will not be shopping at Decathlon again.”

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Posted 9 years ago

“Ordered two bikinis which I picked up from the store. Wrong sizes sent. Assistant simply shrugged and didn't offer any apology or solution. Not impressed.”

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Posted 9 years ago

“Good Website, easy to order, very quick delivery and even return worked well and smoothly. Pretty good selection, even on brand names. Will definately buy again!”

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Posted 9 years ago

“Excellent value, & fast delivery”

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Posted 9 years ago

“Very good products at excellent prices, very fast delivery.”

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Posted 9 years ago

“Brilliant service, thanks!”

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Posted 9 years ago

“Great products and great savings! The reason I didn't give 5 star was there was only two tills open and there was a long queue!”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews