Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall we were very pleased with our purchases of both walking trousers and tops. Some good prices, some a little expensive. We initially visited the store in lakeside, plenty of choice for men but a minimal choice for women. A lot of womens items were out of stock or limited sizes or not stocked in the first place. As the sizes are difficult to work out it would have been good to try them on...but difficult when not in stock. So I had to result to online ordering, with delivery to Watford outlet. After two lots of orders and two visits to the store, I finally got the trousers and size to fit. I suppose the bonus was that my three pairs of trousers were on offer! All staff were very helpful particularly the young men at Watford.”

Helpful Report

Posted 10 years ago

“Received my order but was to big so sent it back with all the correct paperwork as the site said and asked for a smaller size sent out. 2 month later still not received my item and no reply to my emails either so shell not be using again”

Helpful Report

Posted 10 years ago

“Great value products and fantastic online service, my order was delivered two days after I placed the order very impressed”

Helpful Report

Posted 10 years ago

“Great value and every store I visit I always find the staff very helpful........only improvement would be if there was a store nearer to me in Leeds!”

Helpful Report

Posted 10 years ago

“brilliant all round.”

Helpful Report

Posted 10 years ago

“Love shopping here, if you need anything for sports this is a one stop shop, been going here for years without any problems”

Helpful Report

Posted 10 years ago

“Brilliant items excellent fast service”

Helpful Report

Posted 10 years ago

“My son is 10 but average height, brought the size age 12 and top fits perfect and leggings are almost there but won't be too long before they fit perfectly. Appears good quality and he like it as it feels softer than other clothing he's had for the gym. Looks good too.”

Helpful Report

Posted 10 years ago

“I buy gymnastics leotards for my children and cycling gear for my husband and can always find a good selection at a fantastic price. The goods are always of a decent quality and the fact you can click and collect means that I can usually manage to get the sizes/colours required.”

Helpful Report

Posted 10 years ago

“Good quality and good choice as always. I collected a table tennis table and there were 4 staff all outside wanting to lend a hand!”

Helpful Report

Posted 10 years ago

“Very good products and great prices all backed up by fantastic customer service.”

Helpful Report

Posted 10 years ago

“Ordered and delivered promptly helpful staff great deal.”

Helpful Report

Posted 10 years ago

“Really pleased with product but need more staff in store”

Helpful Report

Posted 10 years ago

“Am quite satisfied with your services and products already acquired. I highly looking forward to getting more stuff from you”

Helpful Report

Posted 10 years ago

“Excellent quality and quick delivery.”

Helpful Report

Posted 10 years ago

“Quality, service, price and range of products very good.”

Helpful Report

Posted 10 years ago

“Great quality but have to be careful to read carefully what you're buying. Descriptions are slightly confusing in regard to fabric used etc. Having said that all is great quality and fab value for money ????????”

Helpful Report

Posted 10 years ago

“This saddle bag/carrier is brilliant. I love the backpack straps which make it so much easier to carry and even feel lighter! The colours - grey, black, brown trim - and design look good with padding to protect my saddle. Delivery and costs were good too. I would definitely recommend this product although I don't think it would take any larger than a 17 1/2 saddle which is what mine is. Great purchase as I have to take my saddle home every day and I feel like it's well protected.”

Helpful Report

Posted 10 years ago

“Ordered shorts for both my boys, I used the size chart but the shorts are too small. I called Decathlon to tell them the size chart was wrong (selling shorts based only on someone's height is not a good way of getting the size right) and asked if they could exchange them for a size up, said they could but I would have to pay the postage although it's their fault for the size chart being wrong, the shorts cost nearly as much as the postage. Will shop elsewhere in future. They were not interested in my complaint at all.”

Helpful Report

Posted 10 years ago

“I bought two scooters - one for my granddaughter, the OXELO MID 5 KIDS SCOOTER - and one for myself, OXELO TOWN 9 EASYFOLD ADULT SCOOTER . We have a lovely time scooting about our villages. I did have a few people staring at first but then realised I wasn't the only adult with a kick scooter and I have so much fun I don't mind if anyone stares now. The staff at Decathlon were really helpful and friendly, couldn't rate them any higher; pity their worth isn't reflected in their pay.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews