Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son is 10 but average height, brought the size age 12 and top fits perfect and leggings are almost there but won't be too long before they fit perfectly. Appears good quality and he like it as it feels softer than other clothing he's had for the gym. Looks good too.”

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Posted 9 years ago

“I buy gymnastics leotards for my children and cycling gear for my husband and can always find a good selection at a fantastic price. The goods are always of a decent quality and the fact you can click and collect means that I can usually manage to get the sizes/colours required.”

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Posted 9 years ago

“Good quality and good choice as always. I collected a table tennis table and there were 4 staff all outside wanting to lend a hand!”

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Posted 9 years ago

“Very good products and great prices all backed up by fantastic customer service.”

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Posted 9 years ago

“Ordered and delivered promptly helpful staff great deal.”

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Posted 9 years ago

“Really pleased with product but need more staff in store”

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Posted 9 years ago

“Am quite satisfied with your services and products already acquired. I highly looking forward to getting more stuff from you”

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Posted 9 years ago

“Excellent quality and quick delivery.”

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Posted 9 years ago

“Quality, service, price and range of products very good.”

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Posted 9 years ago

“Great quality but have to be careful to read carefully what you're buying. Descriptions are slightly confusing in regard to fabric used etc. Having said that all is great quality and fab value for money ????????”

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Posted 9 years ago

“This saddle bag/carrier is brilliant. I love the backpack straps which make it so much easier to carry and even feel lighter! The colours - grey, black, brown trim - and design look good with padding to protect my saddle. Delivery and costs were good too. I would definitely recommend this product although I don't think it would take any larger than a 17 1/2 saddle which is what mine is. Great purchase as I have to take my saddle home every day and I feel like it's well protected.”

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Posted 9 years ago

“Ordered shorts for both my boys, I used the size chart but the shorts are too small. I called Decathlon to tell them the size chart was wrong (selling shorts based only on someone's height is not a good way of getting the size right) and asked if they could exchange them for a size up, said they could but I would have to pay the postage although it's their fault for the size chart being wrong, the shorts cost nearly as much as the postage. Will shop elsewhere in future. They were not interested in my complaint at all.”

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Posted 9 years ago

“I bought two scooters - one for my granddaughter, the OXELO MID 5 KIDS SCOOTER - and one for myself, OXELO TOWN 9 EASYFOLD ADULT SCOOTER . We have a lovely time scooting about our villages. I did have a few people staring at first but then realised I wasn't the only adult with a kick scooter and I have so much fun I don't mind if anyone stares now. The staff at Decathlon were really helpful and friendly, couldn't rate them any higher; pity their worth isn't reflected in their pay.”

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Posted 9 years ago

“I had to go in recently to get swimwear for my dd and I cannot praise enough the young (french I think)girl who helped me. She went out of her way to show me the exact location and expertly resolved another query I had. Excellent customer care!”

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Posted 9 years ago

“As a fitness professional I get through a lot of gear on daily basis and have in the past used expensive marquee clothing brands since finding decathlon I am able to afford quality training and cycling clothing which are all delivered within 2 days.EXcellent company giving affordable quality clothing and brilliant service”

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Posted 9 years ago

“I ordered a face mask snorkel for a birthday present the website was very user friendly. My order was delivered when expected. The mask was very well packed and my husband was delighted with it.”

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Posted 9 years ago

“The item was easy to order and was despatched immediately. The item was of good quality and gave me confidence to use Decathlon again.”

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Posted 9 years ago

“Delighted with my new bike and with the great service from Decathlon”

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Posted 9 years ago

“Fantastic goods and customer service. Very happy! My only small issue was that I tried to contact this company the same day to say a very big, enthusiastic thank you via their contact page and the page would not upload my grateful thanks! 5 stars *****”

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Posted 9 years ago

“I love Decathlon. The quality is great for the price. I also find the clothes fit me really well. At most shops shirts aren't designed for a slim fit but Decathlon are.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews