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DECIEM IS ABNORMAL Reviews

2.3 Rating 89 Reviews

29 %

of reviewers recommend DECIEM IS ABNORMAL

Company Reviews

2.3

Based on 89 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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DECIEM IS ABNORMAL 1 star review on 2nd October 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is first time I ordered the Ordinary products directly thru Deciem. I usually order them thru Sephora but Sephora was out of stock. I received damaged items because the package was not packaged properly. It only has a tissue paper with glass jars. I submitted an online form as there was no chat feature although there email says that you can "chat" with them. I got no reply back at all. I finally decided to call Deciem. I waited on the phone for over 40 minutes to resolve this issue. I mentioned their poor packaging and Dediem said they are doing this because they wanted to be environmentally sustainable company. Anyway Deciem said they will replace the damaged items but after talking to their customer service, Deciem put me as this whole issue was my fault. I just had a bad taste in my mouth and I am seriously considering stop using The Ordinary and switch to 'Inkey'.”

Posted 3 years ago

“Love the products, long time customer/fan/advocate. Suspect new corporate overlords are underfunding and trying to put them out of business. My favorite product gas been out of stock for months. Finally placed a large order, without favourite product, a month ago. Received an email that said my order was shipped, then got a cryptic message saying 'order refunded' and, after asking what happened, got two robot emails saying 'we will get back to you'. Very frustrating and sad for a once amazing company.”

Posted 3 years ago

“I was sent broken products because the package was not packaged properly over four weeks ago. When I contacted Deciem - you can't get through on a phone. They are completely taking advantage of the COVID situation in not handling customer inquiries. I submitted an online form as there was no chat feature although there email says that you can "chat" with them. Finally, when I received a response in two weeks (not 72 hours), I was asked to repeat what the problem was and whether I wanted a refund or replacement. It has been another week, they have yet to respond. Hope that ripping someone off with $31 was worth the review.”

DECIEM IS ABNORMAL 1 star review on 2nd October 2020

Posted 3 years ago

“My order had been placed 43 DAYS ago and I have not got it yet. I tried to communicate with them and they just sent me an email, which was written by a robot (computer), telling me that they will contact with me whithin a few days. I never got a response since then (I sent the email in the 2oth day of my waiting). I'm still waiting for at least a response of where my order is...”

Posted 3 years ago

“it's been weeks and my package have not arrived yet! I've contacted and DM'd them via instagram but they haven't replied. When I tracked my package it is still at YORK, PA. Their custom service is not good at all. My friend recommended me this website, but I am kind of disappointed. PLEASE DO FIX THIS.”

Posted 3 years ago

“It's been 2 weeks and I have not received my order. I could not get any clear response on the e-mail what happened to my order. USPS showed that it has not left the warehouse. I tried to call but was on hold for very long and unable to reach a person.”

Posted 3 years ago

“I ordered $150 worth of products. I got a shipping notification and when I checked a week later the label had been created but it had still not been brought to USPS let alone shipped. I reached out via email and phone and got no response. Ended up reaching out over Instagram DM and finally got a response. The package had been lost. They resent it AND THE SAME THING HAPPENED AGAIN. Now they aren’t answering calls, emails, or DMs on any platform. I can to receive a refund nor have I gotten my products. It has been over a month. I’ve heard such great things about this company and I am so disappointed. Never referring to a friend.”

Posted 3 years ago

“I made a purchase on July 17th and it didn't arrive and I can't track it! Why?”

Posted 3 years ago

“if I could, I would give a minus star. I love their products but when it comes to customer service..... oh, mama! really! it's a pain! I have tried to order directly from Deciem website for several times, during the years. Every time the delivery took about 2 to 3 weeks. This time, it's been 4 weeks already and I cannot find my delivery anywhere. Deciem says they delivered it, DPD says they did not receive it. It's a complete mess and I am paying. Deciem is not replying to any of those customer service phones and of course to any of the emails I have wrote to them. So, basically, I have paid 100 euro for ..nothing + a lot of stress. I will never again order from Deciem. I am very disappointed and, right now, in peace with the fact that I lost 100 euro.....”

Posted 3 years ago

“I ordered directly from deciem website and after a long shipping period all of the items in my order were broken. The box was soaking wet from the broken items and I cut my finger on glass when opening the box. I’m so disappointed because there’s no way for me to contact anyone with customer service.”

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

DECIEM IS ABNORMAL 1 star review on 7th July 2020

Posted 3 years ago

“DECIEM has the worst customer service I have ever seen, they never sent the package but if they took my money, I feel robbed by DECIEM”

Posted 3 years ago

“They sent an email asking about my shipping address which was correct, but proceeded to send it to THE WRONG ADDRESS!! I can't get the items now. They refuse to give back the money for the items and shipping. A waste of money and awful customer service.”

Posted 3 years ago

“I had read several reviews from people claiming to have received quick delivery. This prompted me to order, how wrong was I. The customer service is shocking no replies to emails and still no goods”

Posted 4 years ago

“As a new customer, I called to get assistance with online ordering and to inquire about possible coupons and sales. Nope, nothing on sale now they said. I placed a large order, only to find out the VERY NEXT DAY they have a 23% off store-wide sale. Great. Thanks for the heads-up, guys. I contact them to ask if there is anything to be done to help with this, and they just said I would have to return the items and reorder them at my expense. Ok. I will return them, but will not be reordering.”

Posted 4 years ago

“The worst! I placed an online order - minutes later I went to cancel the order. For the cancellation reason I clicked "Found products locally." They emailed back saying the order had already been shipped - lies! I attempted to cancel MINUTES after I placed the order. I called and the woman said the order was packaged (not yet shipped) - hello, UNPACK IT! I feel like they do this so the order will still ship and some people are too lazy to return the item - so they make $$$. Plus, I have to pay return shipping. Ridiculous.”

Posted 5 years ago

“Very suspicious online credit card activity after purchasing products from their website. Reported to Visa.”

Posted 5 years ago

“OK products, but were no help when my delivery didn't come, Fobbed me off to DPD and they have the worst customer service standards. All good until something goes wrong, and then they suck.”

Posted 5 years ago

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DECIEM IS ABNORMAL is rated 2.3 based on 89 reviews