Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,064 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a desktop PC Inspiron, a 27 inch monitor and came with missing parts/cable. Dell refused to send me the missing parts and instead gave me a $5 credit. Shipping, delivery, customer service all suck. Also, I found out that prices for everything is higher than the same product from other dealers like best buy. Won't be buying any more of any thing from Dell. The sold me a refurbished PC for $450, and I learned 2 days later that the exact same PC with even 4 gig more memory is selling brand new for $459 at Best Buy.”

Helpful Report

Posted 7 years ago

“I wouldn’t even give them any stars but I couldn’t have left feedback! My computer still had warranty on it when I called in December asked for help. They went into the computer worked on it from there end and said they had fixed it!! After the warranty expired it started getting worse... I couldn’t pull anything up on it at all. Called back in they said an update on the software was needed and because it was no longer under warranty it would cost me 149.00 . They said that may not fix because it could need a new hard drive but wouldn’t be able to pin point it for cost and all! So if I paid them 300 the laptop I paid 449.00 for would be good as new. Now this is obsolete and I could replace it with something better and that will last longer than a yr I’m sure,,,, Hey dell get your act together because after reading these reviews you apparently have a bad service problem!!!!! I am pissed and will never purchase anything else from DELL”

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Posted 7 years ago

“So awful. Impossible to place an order online. Outsourced tech support is useless.”

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Posted 7 years ago

“Never buying anything from Dell again! Got a new laptop and one month later, the motherboard quits working! They have people in customer who don't know what they talk and either transfer your call to some other department or just cut the call. Be ready to spend at least 2 hours if you call them and do not expect the issue to be resolved!”

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Posted 7 years ago

“After a week of phone calls (some of over an hour) and emails we still have a computer that will not work and no idea when or if it will be fixed. This computer is just over a year old and we purchased the premium warranty to avoid a situatio just like this form happening. It does no good to hire people for your customer service department who can neither speak NOR understand English!!”

Helpful Report

Posted 7 years ago

“Sir, Let you and your Noida service center show that the newly purchased defective laptop was ever repaired to give regular good service. I specifically wrote on records of service center while collecting it that it can not be checked for its functioning in a minute or so. This service center is otherwise also having reputation of doing temporary repairs as wrote in my innumerable earlier mails. How could the laptop be properly repaired when your service center first seeks replacement of 3 parts of the defective laptop and write to me that the same were not available and then without replacing 3 parts claimed that the laptop had allegedly been repaired and works fine The result is that the same is in worst position than before after lying in service center for one week and no complaint reported and recorded on Dell records about its not providing internet connectivity, jumping of wordds on typing, slowness, hanging etc. has been removed. Instead new non-connectivity of even the MS office word etc too have come up. To divert attention from the issues you are showing as if great obligation has been done to me by your Service center by installing the MS office word even when the Dell sold me the laptop in question by installing the same and the Window 10 in it and it was your service center who removed the same while carrying the alleged service, The laptop is with me and it is in non-working condition and only that matters and not but you and your service center claim in this regard in furtherance of their vested interests, You have not replied any of my 4 mails sent to you seeking information as to what Dell records show about demand of parts to service defective laptops, how many of them were sent by Dell to thee service center and how many were actually replaced by the service center. I have sent two lists of other sufferers of fraud and cheating of Dell who too have been befooled and dealt with all most all in the same manner as me and aired their views on different sites and cautioned others not to buy Dell products . There has been total denial of such sufferers by you and your lawyers who want to win the game by tactics and not by legal practice. Other lists are also in my possession . All these will be sent to concerned govt Departments who are supposed to check such fraud and cheating with innocent people as of Dell and take actions against such fraudulant companies besides using the same in public interest litigation and other court cases. I will now not go to any Dell service center and not talk on phone to get my complaints solved as the same too would be useless as the efforts made for the same tiil now in the past about 3 months.failed to get me any relief and instead multiplied the problems, harassment, inconveniences, tension etc.This is Dell's part of un-ethical and unfair trade practice to keep the customers on petty promises without doing the needful for redressing their complaints and the reviews of such customers on different sites sent to you is eye opener for me as well as for others I had to give one chance to Dell as per my legal compulsion which I have given to it to bring on records that as per its own observations too the laptop sold to me has many problems and is defective and not in reasonable and normal working order. It has also come on record that Dell has not removed any defect despite keeping the laptop at their service center for 1 week and its mechaniic sent prior to that at site too failed to do any thing for bringing it in working order As regards your statement that your legal team will reply to the legal issues raised by me in my different mails including issue of my filing defamation cases under civil and criminal laws against Dell and its concerned people for calling me extortionist and attempter for enriching myself by demanding my own hard earned money paid to Dell for the defective and defunct laptop sold by it , I have proceeded to do so and have nothing to do with what your legal team say on the same . Kamal Jit Chhibber Advocate Show original message”

Helpful Report

Posted 7 years ago

“Technical support and customer support tell you that they will check something and then they hang up. Looks like they want to discourage you from asking questions or organizing an on-site setup. When you stay on hold for over half an hour and then get hung up on twice, one tends to call a local computer service provider and pay for service that should be provided by Dell with a sale of a new computer. The Dell representatives from the Philippines seem to be just reading from scripts and repeat the same answer to different questions that I asked. They could not connect the invoice number or the customer number or the order number to the so-called tag number or express number that they kept repeating they wanted. I was calling from a location different from where the location of the new desktop I had purchased from my mother is and they hung up on me twice, pretending they were looking up the tag number, as I had given them the order number. Really pathetic!!! I will never buy Dell computers for my office, ever!!!”

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Posted 7 years ago

“$39 for the estimate on laptop screen replacement alone? Non-refundable? Potentially $300-$500 for the actual replacement? Big corporation pocket squeezers like you are the epitome of worthless trash. Praying on and taking advantage of the incapable/ill-informed. I ordered a screen for $80 and fixed the thing myself. The company I ordered from also requested I make a video tutorial for them, detailing the process so that others can avoid paying your outlandish prices for an otherwise simple task. However, Gurpreet, your “support agent” that I spoke with, was pretty dope. However however, shame on you for reducing this man’s existence to your generalized “tech support” label at the end of the follow up email. Let your “agents” close the email with their name so that (1) your customers know they’re being contacted by another human being and not some generated email/robot nonsense—which we probably are—and (2) they can feel somewhat like an actual human being, given the dehumanizing circumstances you’ve provided them with.”

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Posted 7 years ago

“If you're considering buying a Dell PC but aren't sure, I'm hoping this review helps. This is what you can expect should your PC die shortly after purchase. The best part of all of this is the Supervisor Gail writes "Your satisfaction is our topmost priority." in her introduction email. Absolutely horrible customer service and their "warranty" isn't a warranty. In a nutshell, my computer died after 4 months and their 1 year "warranty" doesn't include replacements. You have to ship it back for them to refurbish it if you manage to get that far, which includes several hours on the phone with remedial and irrelevant troubleshooting by various tech levels. I was fought tooth and nail and Dell eventually just refused to replace it. Apparently, after reading a ton of online reviews, many of their PC are "Frankenstein'd" together using leftover and outdated / incompatible components then sold for a quick buck. Here is an email string from a supervisor named "Gail" after about 4 hours on my end with tech support and emailing back and forth. -------- Original message -------- From: Gail_873805 Date: 1/31/18 2:40 PM (GMT-07:00)Subject: Hi Martin, We are not declining the request but system replacement is not a good option at this point. I see here that there were no history of repairs on this computer which we can take advantage of the warranty of your computer. The process will take 7 to 12 bussiness which include the shipment of the computer. Please let me know if you prefer to discuss this over the phone and I'll setup the call back for you. Thank you, Gail Dell | Team Manager 9:30AM-6:00PM Central Standard Time Friday to Wednesday --- Original Message --- Received: 2/1/18 2:22:13 AM CST To: "Gail_873805" Subject: RE: Re: Dell S960099773 Hi Gail, Are you refusing to replace my PC? I already spent 2 hours in the phone with your tech and it was a complete waste of time. Why would I do this again? -------- Original message -------- From: Gail_873805 Date: 1/31/18 9:12 AM (GMT-07:00) Subject: RE: Re: Dell SR 960099773 Hi Martin, I appreciate your feedback as this will help us on improving our services. I am sorry to hear that you have been experiencing this kind of issue on your computer for some time already. Is there any way that we can setup a call back today so that I can have one of my senior technician to call you and provide a resolution and a better option if possible? Thank you, Gail Dell | Team Manager 9:30AM-6:00PM Central Standard Time Friday to Wednesday --- Original Message --- Received: 1/31/18 8:51:05 AM CST To: "Gail_873805" Subject: Re: Dell SR960099773 Hi Gail, I appreciate the follow up. I was planning on calling back in today to speak with a supervisor but decided against it. As of now, I do not intend on doing business with Dell again as it is incredibly time consuming and resolution seems futile should an issue come up. I bought my PC about 5 months months ago with the understanding it had a 1 year warranty. Over the past few weeks, the PCs sound is unresponsive and dead and it's shutting itself down spontaneously. Sometimes the sound works and sometimes it doesn't. Sometimes when I reboot the sound is good and sometimes not. I've tested everything imaginable prior to calling Dell for support, updated drivers, changed cables, monitors, ran through hardware software troubleshootimlng etc. Something is wrong with the PC. Despite this, and after informing Paolo of this, I spent about an hour and a half in the phone yesterday doing the same things with no resolution. PC is still broken. After Paolo finished troubleshooting he explained that Norton Anti-virus was causing the issue or issues which makes no sense to me. I've never used / configured the program and it's been been dormant since I got the PC. In any event, it's still broken. I told Paolo all of this and asked him if I needed to go through all of this again if my PC was still experiencing the same issues and he told me we would need to do more troubleshooting and that a replacement wasn't possible despite it being under warranty. As a last resort I could sent it back to Dell and have them try to fix it. I do not want to be stuck with a lemon and do not have funds to buy another one and can't be without a PC as I use it daily for work Id expect with Dell or any other reputable company to honor a 1 year warranty and replace the unit without pulling teeth and fighting tooth and nail. Paolo was.polite and professional in every way but I feel yesterday's call was a waste of time and I'm still stuck with a bad PC. Thanks for listening and sorry for the rant, didn't expect to have to go through this. Please let me know if you can help and what my options are. Thanks much. Martin -------- Original message -------- From: Gail_873805 Date: 1/30/18 4:33 PM (GMT-07:00) Subject: Dell SR 960099773 Hi Martin, This is Gail, the supervisor of Paolo whom you spoke with recently from Dell Technical Support. I understand that we have assisted you in troubleshooting issue on your system. I just wanted to follow up with you to ensure everything was resolved to your satisfaction. Your satisfaction is our topmost priority. Feel free to share any feedback from the service you received from us. Your feedback will be strictly confidential which will be used for the improvement of Dell Technical Support Service. Thank you, Gai Dell | Team Manager 9:30AM-6:00PM Central Standard Time Friday to Wednesday”

Helpful Report

Posted 7 years ago

“Purchased a Costco special Dell laptop and have had nothing but problems with it. Buyer be ware, right? I have replaced the hard drive, have had numerous software issues for which paid techs cannot identify what is causing the problem. It was recommended that I start swapping out memory to see if that fixes it. Seriously? The final insult was Dell called today to see how my laptop was doing. As soon as I said I was really unhappy with Dell, they hung up. Never. Again.”

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Posted 7 years ago

“Dell advertised 17 hrs of battery life per charge for the 9550 laptop, but I get 4 if I'm lucky, and that's only if I don't use UHD, which is one of the main reasons I bought the laptop. Furthermore, I was promised a 10% rewards card when I bought the laptop, which was not sent after 4 weeks of waiting, after which followed another 2 months of phone calls and getting the run-around from numerous customer service reps and supervisors. I finally received the reward by e-mail, after much heartburn. I will never buy a computer from Dell again.”

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Posted 7 years ago

“Slow, defective touchpad and scroll, cheap plastic construction. Last Dell I will ever buy”

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Posted 7 years ago

“To start with, I am so angry it isn't funny. I have a all in one dell computer. The warranty ran out which I am aware of. Today, January 24, 2018 I ran a Dell check up on the computer to make sure everything was up todate and working correctly. An hour later I return and the computer won't start. I call Dell and after a while they believe it's the mother board. I tell them everything was working great until I ran their check up. So in the end, it will cost me around 359.00 bucks to replace the mother board. I some years ago we had an expensive lap top from dell, after the warranty ran out the mother board went. Over the years we have purchased a number of Dell computers, but this one is the last. I am so angry with Dell over this. I certainly will not recommend Dell to anyone. Houston, British Columbia. Canada.”

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Posted 7 years ago

“I ordered a computer 12.6.17. after 4 to 5 delays i called it and they said it would need to be cancelled and re ordered so after an hour that was supposed to be done because the XPS i originally ordered was no longer available. however, i looked at my account today and apparently an order for my new computer has not been placed so in summary it has been over one month since i ordered my original computer, they didnt inform me that i should cancel and re order, and then when i do they didnt actually do it. may be an isolated incident, but by far the worst experience i have ever had ordering anything online. They seem unorganized. if you chat or talk on the phone they constantly bounce you around so i think these dell representatives dont feel responsible. I have basically only purchased dells my whole life, but i can say whole hearted that i think i will try another company next time.”

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Posted 7 years ago

“Has this computer less than three years and am having to replace the motherboard for the THIRD time. Same problem each time - charging port failure. First one under warranty but not the other two. This laptop is a real lemon and I regret buying a Dell.”

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Posted 7 years ago

“I requested an invoice before making a purchase for a certain date - the date the order was placed and money taken from my bank account. They did not honor this and have been very unhelpful as to my refund. Quick to take the money, slow to return.”

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Posted 7 years ago

“I ordered a new XPS 13 on Dec. 27, 2017; received it on Jan. 3. 12 hours later it kept shutting down every 60 seconds with the message that Windows was not loaded correctly. I had loaded nothing on the machine and it came with Windows 10. I called to return it and was offered $16.00 (sixteen) to keep it, but I would have to speak with tech services first to try and resolve it. Really? How absurd! This is just an indication of the arrogance these customer service people have. Believe me, I've called in many times before this to repair the XPS 17 I currently own. I was supposed to receive a UPS return slip and other RA via email for this new machine. It's been 5 days and I still haven't received it and they are not available over the weekend. Every time I call Dell customer service they fight with me, even when I called to purchase the new XPS13. The people are very rude and condescending. I've had Dell computers for the last 30 years and don't want to change now, but I don't know how to buy one without dealing with these customer-service-ignorant people.”

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Posted 7 years ago

“Dear Sir, Very Good Morning. Sorry to say this Service response time in DELL very high, I have personally phase it twice. Kindly short this issue as soon as possible.”

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Posted 7 years ago

“Chrome book 13 --The screen is very hard in the eyes and the colour is off. Font is faint grey when it is dark black on other devices. Gives me a head ache and looks blurry and cheap. I called to ask how to adjust the display settings and the help/ support people had no idea what they were doing. I figured they could offer a simple solution like "open this and click here" but they had no clue how to help with this very simple task. Unbelievable. they were rude and spoke over me constantly Returning device because I don't want to give money to this rude crappy company nor have a headache every time I use my chromebook”

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Posted 7 years ago

“After purchasing a new laptop for a Xmas present it was shipped to the wrong address......it was in the next town but they shipped it back to the factory and ordered me a new one. From there it has been almost 4 weeks from hell to get and answer or call back from someone who has a clue. After many hours on the phone and not able to ever talk to a US person I finally canceled the order. Now waiting for an answer on my refund so I can purchase a different laptop that will NOT be a Dell....20 year customer and never again will purchase Dell.”

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Posted 7 years ago

Dell is rated 1.2 based on 1,064 reviews