Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,070 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely disappointed with Dell. I purchased a PC on October 19 and selected 2 day shipping. I called to check the status on it on Monday October 23 as I should have been receiving it that day. They said it hadn't even shipped out yet, but they will expedite the order and I will receive it on October 25. I called today, the 25, to check the order and they said they just finished processing the order, it hasn't even shipped out yet!!! I ordered this PC from Dell for my office as our servers were hacked and needed new equipment. I chose to order from Dell because of their "professional" business equipment, however, when ordering online and stating it's 2 day shipping, I expect 2 day shipping, not a week and a half! This has been extremely inconvenient for my business and I do not recommend ordering from Dell online to anyone who needs their order quickly!!!”

Helpful Report

Posted 8 years ago

“First of all, after pressing ten buttons, when they connect you to a customer care, they'll randomly disconnect the call after keeping you on hold. My computer is just a year old and already has a faulty hinge that will not allow me to close it. No other laptop I have used had had this issue and Dell claims to be super study and reliable. After doing a hardware analysis over the phone, Dell classified this as a 'cosmetic' issue when it renders my laptop impossible to use, and said it's not under warranty. So they connected me to their sales team who slammed me with a massive screen replacement bill of INR 8000 without offering to even look at the laptop. When I requested for a technician, they said they'll charge inr 1500. Also, they'd take two wks and won't let me keep the old screen. So basically, without a diagnosis, I have to go ahead and pay them inr8000 and they'll take away my current screen as well, after two weeks of waiting. That's how shabby their service is. These guys have the worst customer support I have seen in recent years. If this corporation had a shred of integrity, it would have moved to a different planet by now. Shame on you, Dell. Your customer care sucks.”

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Posted 8 years ago

“Someone purchased a Dell computer using stolen identity information for a nursing home resident. Dell shipped the computer to the thief's address. I called them to tell them the fraudulent purchase via a Dell credit card has shown up on the victim's credit report. They switched the billing address from the crook's address to mine. I have sent them all kinds of paperwork, they continue to bill. They refuse to speak to the police who have made an arrest in the case. They have now turned it over to a collection agency. This has been going on for 10 months now. They know where they shipped the computer and it wasn't to the victim.”

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Posted 8 years ago

“I just bought a new laptop. it doesn't work. the screen keeps shutting down. I called the tech support and they said something wrong with screen and transfer me to other department and then the phone keep transferring... long story short, they made me to cancel the order. what's a customer experience I got. I'll never buy dell system anymore.”

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Posted 8 years ago

“Horrible customer service, very poor”

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Posted 8 years ago

“I got the new xps 15, and the touch screen stopped working in less than 1 month! Dell said that i need to send it in for repairs and will take around 10-12 working days to fix it... being a college student it is impossible to survive without a laptop. They offered to send me a brand new laptop and i get to send the old one back when the new one comes. I still feel that this is complete nonsense as the laptop is like a month old and this issue shouldnt be happening...I asked them for some sort of compensation and they said that its company policy that they cant....”

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Posted 8 years ago

“I sent in my business laptop for repair, it was shipped back over a week later, still not working with a new issue. Parts were updated in my laptop with newer firmware than my hard drive, making the hard drive unusable and needing to be replaced. When I asked how can I recover the data on my old hard drive I was told I would need to contact a third party. I have a business account with Dell with overnight shipping included in my warranty for tech issues. To have to deal with more issues after a week of being at the repair center is infuriating, and the data issue sends it over the top”

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Posted 8 years ago

“DvD got stuck. No customer support available.”

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Posted 8 years ago

“If you want a Dell computer buy from a reputable retailer like John Lewis, who hold stock and have customer service. 11th Sept - I ordered a 15" Dell XPS laptop from Dell.com, with specified shipping estimate of 2-3 days. A reasonable person would then allow another 2 - 3 days for delivery. 13th Sept - Dell marks order as 'Shipped' 18th Sept - The 'last estimated shipping date' came and went, with no update from Dell. - I called them to be told they had IT problems and order was delayed, they would track it and call me back. 19th Sept - No call from Dell. I called them, to be told the same thing except 'we promise we'll be in touch' 26th Sept - Still no call or sign of my laptop. I call Dell to be told it has been dispatched from CHINA TODAY, and will be in the UK on the 5th OCTOBER from which date I can then track delivery from the courier. 26th Sept - I am offered a 7% discount as a goodwill gesture, I say all I want is the laptop that I need for work. I cancel the order and am told my refund will take 7-10 WORKING DAYS TO PROCESS. - THEY WILL HAVE HAD £1,399 OF MY MONEY FOR A MONTH HOW IS THIS LEGAL????”

Helpful Report

Posted 8 years ago

“Poor customer service. Buying a laptop and returning it because I was charged $300 more than the Dell website checkout price should not be such a hectic process. I will never buy Dell products and my recommendation for my friends and family will always be "Stay away from Dell product". I was transferred mutiple times just to hold for a long time and no one to reply. I was transferred to a manager but he never picked up the phone. He later called back and and lied to me about the return process. Some of the customer service representative were rude.”

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Posted 8 years ago

“I would give less than 1 star if possible. We have always bought Dells, however over the last couple years, literally every pc we get has some sort of problem- black screen, blue screen, memory loss- you name it. If the problem doesn't show up on their on line diagnostics, the go to is to have you reload the OS. It is usually a hardware problem, but they refuse to fix or put you in a cycle that could last literally months. We have wasted literally hundreds of manhours on tech support- usually with no fix. I will never buy a Dell again. Too bad- it was once a good company.”

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Posted 8 years ago

“If there was an option to give no stars I would have taken it. Appalling delivery. Lies broken promises and lack of any understanding. Cost me over £500 in travel and staff being present to install non-existing machines. Customer Service useless, over zealous sales people who won't take no for an answer. I could carry on all day with my tale of woes.”

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Posted 8 years ago

“How about I contacted customer service about an issue with laptop still under warranty. The AC adapter was bad which is what I initially thought but I ran all the diagnostic checks, inspected the cords and plug and also completed all suggestions by the Dell "technician" - nothing worked. Technician told me the DC-IN was damaged (if the DC-IN was damaged the PC wouldn't work at all with the AC plugged in - WHICH IT DID) and would have to be replaced and would have to be sent to them for repair - this would put me without the laptop for probably 4 - 6 weeks! Since I use it for my business, I asked them if there wasn't a technician locally that could do it and was told yes but I would have to pay $39.00 + tax service charge!!!! I was so mad and expressed my disappointment with Dell and product at which point they came back and told me they would waive the service charge!!! Why didn't they offer me that to begin with??? I asked them if they couldn't just send me a new adapter to try and I would return it if that wasn't the problem. The response was "No that's not the problem it is the DC-IN and has to be replaced" so I told them to go ahead and send the technician. I purchased a new adapter just to see for myself - and GUESS WHAT? It is charging the laptop just like I thought!!! I am totally disgusted with Dell and will never buy another product from them. The thought of them spending money to fix something that wasn't even broken really angers me. What is wrong with people and why don't they listen to their customers?”

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Posted 8 years ago

“had to replace charger as prongs easily bend. This is a known problem and $100 fix. thought I would invest this as I had hardly used the laptop .Motherboard gone after very little use ,Told it was not worth fixing by reputable computer repair service. .Total waste of over $600 . Would never buy dell again .”

Helpful Report

Posted 8 years ago

“PLEASE, don't buy dell. They are worst with customer. I made an online purchase of a dell inspiron laptop which had an original price of $899 for $579.99 but the website charged me with the original price. I had to wait for 2days to get to customer care as they do not provide service for the weekend and my customer care representative was very unhelpful, made stupif assumptions on my sense of purchase. He was rude and very unwelcoming. He did not resolve my issue and just made my day rough. He kinda blame me for dell website did not work with discounts which is again stupid. I hate their customer care service and I am not going to buy any dell product neither recommend people to buy one.”

Helpful Report

Posted 8 years ago

“1. Bought Inspiron 5566 by the end of May 2017, was on sale. Received it about two weeks after. Right when you pull it out of the box, you hear something rolling inside. So I contacted Dell, sent back to repair. Two weeks later it came back with an inspection sheet saying everything is tested and checked. End of part 1. 2. Used it for about a month, then found out camera is not working. Tried to update driver but nothing worked. Contacted Dell again. Ran 5 or 6 different methods as instructed. (Why the hell am I testing the camera when the device is not even recognized by system?) It's two hardware problems in a roll, so I told them I want to return it. Spent about a week email and phone call getting kicked back and forth, NO. No return. So it's back to repair again. End of Part 2. 3. It's been about a week after I sent it back. They're saying there is no parts available to fix it. Need to replace it. So I brought up the return for refund again, still NO. Fine, I don't really care now. See if this is the end of story.”

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Posted 8 years ago

“I just got a new laptop a month back which suddenly stopped working. Now I am calling customer support for around last one week continously , everytime its time to register my issue, they say the server is down or not working. Hey DELL first correct your personal server/system issues, then start to sell new laptops..!!Else close your company, don't fool people.”

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Posted 8 years ago

“They Double charged me for the laptop I ordered and other than me cancelling my entire order they still are taking until next week to give me back over 500.00!!!! No nothing for my bounce fees for things that are going to come out, no nothing to compensate the fact I cant go buy groceries for my child for the weekend.. nothing. Big wig, multi million dollar company ripping off the little people!”

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Posted 8 years ago

“This is a email I sent to Michael Dell... Are you people stupid or consciously trying to make me angry. HOW MANY TIMES DO I NEED TO TELL YOU TO NOT CONTACT ME! You Dell people, from the very top to the very bottom must be idiots! Look at all the emails from me, not to mention the phone calls. I have told you people to not contact me under any circumstances unless I contact you first on multiple occasions. Leave me the f*** alone. (See, now you made me swear.) If you actually read this, Michael Dell, your company has lost its way. It used to have excellent customer service. Now it sucks. First off, I purchase a new laptop last year and it came with the wrong power cord. I had to wait three weeks to get the correct one, not to mention that it took 2.5 hours on the phone with support being transferred around to several people I could hardly understand. Then your idiots sent out a BIOS update that bricked my laptop. I spent another 2-3 hours on the phone with support. I still had to send it back to be fixed…another month or so without the laptop because of a Dell screw up. Look at the service tag if you don’t believe me, it’s BLZZLC2. Now you are harassing me because I expressed interest in a extended warranty. Each time I get any kind of unsolicited commutation from Dell I am contacting you, Michael Dell and also will escalate to the other board members. Also, if I get any more phone calls, I will complain to the FTC about violating the do not call law, just as I did about the call from Dell I got this morning. You have lost a longtime customer because of your (expletive deleted) poor customer service. I have bought and used Dell products since I bought my first laptop about 15 years ago. You have no place in today's marketplace with that kind of service.”

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Posted 8 years ago

“Ordered a computer for my daughter to take to college. After 8 days with no shipping notification I called to check on the status. The C.S. rep I spoke with, Mohammed, was zero help, but did assure me that the matter would be looked into and I would be contacted shortly by someone who could help. Of course, I never heard from anyone. Today, I received a notification of a delay, which means that the computer will not even be shipped until well after 2 weeks from the date of order....assuming there is no further delay. So, shipping time is abysmal, and customer service is a disgrace. What are the odds that things will go smoothly from this point on? For a laptop which cost over 2,000.00 I am quite disappointed, and this is before receiving the item ordered. Unfortunately, the college my daughter will be attending requires she have this particular computer. Hmmmm, kickbacks, much? Would NEVER willingly choose a Dell!”

Helpful Report

Posted 8 years ago

Dell is rated 1.2 based on 1,070 reviews