Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,064 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two new Dell XPS 1300 computers. One hard drive failed after 3 months. I was given a time-consuming run-around when I tried to get it fixed. Very bad experience. I am not likely to buy any more Dell products. Too bad, since I had been a long-time customer.”

Helpful Report

Posted 7 years ago

“6 Dropped calls, 45 minutes wait to speak to a manager and still no manager. ignorant reps, no follow up when call was dropped, inability to understand the issue, unable to escalate a ship request for adapter that stopped working at 5 months old. They were supposed to ship an adapter and I received a email that they want the whole pc back to review. Will never buy another dell item. Still unresolved”

Helpful Report

Posted 7 years ago

“I'm kicking my self for not reading these first”

Helpful Report

Posted 7 years ago

“Tried to order a lap top online. It initially said it would be here by xmas, then upon finalizing it said it wouldn't (it was a gift). So I called customer service to find out. Sales person upsold me to a more expensive lap top saying they could guarantee that model comes by xmas. Checked the order status 5 days before xmas. it said cancelled, but the Microsoft office I ordered shipped. I call to find out what was going on, they said "ya it's been cancelled" I asked why and they said they didn't know they'd have to transfer me to another department. They did, I waited on hold for an hour, then they closed. If there was an issue with my order, why wouldn't they call me? They cancelled it, never told me, then didn't tell me and put me on hold indefinitely. I have not yet been charged, so that's good, but still extremely disappointing.”

Helpful Report

Posted 7 years ago

“12/15 Tech support charge 120 $ and it did not fixed so email them to set a new support time for 12/16 4:00 PM. Never got a call so email them back about four hours of waiting time. After send email finally got a call but we were out for dinner so could not fix and they never apologized for not calling on time. So we set new appointment 12/18 at noon. We waited four hours but did not get a call so my wife went to hair place and they called still not saying sorry for not calling on time. But ths time they said they will call back four hours later. I still did not get a call. Right now i am going to bed 12/19 00:20 AM. Hopefully they not call me when I am laying on the bed.”

Helpful Report

Posted 7 years ago

“Set a appointment with tech support but did not get a call on time. So send email to support why I did not get my call on time they never answered. A day later this random number I do not know called me so i did not answer. And I got email said they try to reach me but I did not answer. They do not even say sorry for did not call on time at first place.”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Horrible customer service. All phone reps I could speak with in sales and customer service were based in India. They were unbelievably rude, and not helpful at all. I stated to four different reps that my issue was one that was pure customer satisfaction, and they could fix it - NOTHING was done. One even hung up on me. Dell has lost a customer.”

Helpful Report

Posted 7 years ago

“A month to deliver, hopeless customer service from Indian call centre & a laptop that't slower than the 3 year old one it is replacing.”

Helpful Report

Posted 7 years ago

“Do not buy Dell ever. Terrible service and unreliable hardware. Dell doesnt honour warranties for brand new laptops if you lets say buy on Ebay in the U.S then happen to live in another country outside the U.S which i find absurd. Its just an easy way for them to get out of fixing or repairing their faulty laptops. I paid about $1000 USD for a brand new laptop on Ebay. In less than a few months the HDMI port stopped working. Dell then said they dont have a service center here in the Philippine, yet they have Dell stores where they sell their Dell laptops and computers. So Dell sell their crappy faulty machine yet offer you no decent way to fix them. They referred to to their authorized partner in the Philippines Millienium Technologies in Quezon city who quoted me 200,000 PHP which is about nearly $2000 USD to fix the HDMI port. What a scam! They quoted twice the cost of the laptop just to fix the HDMI port. hahaha. Then they lowered it to about $1200 USD after i complained, still a ripoff, and just shows how much of a scam business they are. And Dell authorizes this! Then after another month laptop battery malfunctions, and Dell again wont fix it, but just refer me to Millenium Technologies who again quote way over the market price for repair. This time about 6000 PHP (about $140 USD) for something that should cost about $40 USD. Dell is just a pathetic company. Dont even buy Dell. Buy Asus or Acer or from a company that actually sell decent laptops and then provide their customers with a proper means of repair should their brand new products be faulty, and not try to scam them!!!”

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Posted 7 years ago

“Dell computer breaks frequently. Customer service does not help, but offers a $300 service contract.”

Helpful Report

Posted 7 years ago

“This was our first time ordering anything from Dell. Boyfriend ordered an LG TV online on a Friday. The TV came Monday afternoon in a very clean, undamaged box; yet when the box was opened we find the TV is damaged with a large shattered area in the screen. Why on Earth is there a damaged TV in an undamaged box? Makes no sense. We were very excited to be receiving this TV, only to be left disappointed. Needless to say, we won't be ordering anything from Dell again.”

Helpful Report

Posted 7 years ago

“Their customer support is complete garbage. I called multiple times trying to get a simple answer as to how a product worked. No one even knew the product had what I was talking about, yet it was right in the sales video. I got hung up on, and games were played with me. I was once a loyal dell customer. Now I say beware.”

Helpful Report

Posted 7 years ago

“Terrible customer service, worst I've ever come across. I'm being refused my legal right to return goods bought online due to a mistake on their website order form (classed me as a business not a personal consumer). So far I've received nothing but generic emails back that haven't once addressed the original issue I raised. I wish I'd seen these reviews before I bought directly from dell. Never again.”

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Posted 7 years ago

“Dell simply plugs their desktops together, and doesn't actually set them up. That's on you, usually at the cost of HOURS on with support techs who literally use generic pre-scripted step by step how to's... and when they fail in getting it set up... tell you that you need to reinstall the OS... or need to replace parts (keeping in mind this is on brand new out of the box units), etc. It'd be like buying a new Cadillac, adding a navigation system option to it, and then having to spend days on the phone with GM so you could use it.”

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Posted 7 years ago

“I am extremely disappointed with Dell. I purchased a PC on October 19 and selected 2 day shipping. I called to check the status on it on Monday October 23 as I should have been receiving it that day. They said it hadn't even shipped out yet, but they will expedite the order and I will receive it on October 25. I called today, the 25, to check the order and they said they just finished processing the order, it hasn't even shipped out yet!!! I ordered this PC from Dell for my office as our servers were hacked and needed new equipment. I chose to order from Dell because of their "professional" business equipment, however, when ordering online and stating it's 2 day shipping, I expect 2 day shipping, not a week and a half! This has been extremely inconvenient for my business and I do not recommend ordering from Dell online to anyone who needs their order quickly!!!”

Helpful Report

Posted 7 years ago

“First of all, after pressing ten buttons, when they connect you to a customer care, they'll randomly disconnect the call after keeping you on hold. My computer is just a year old and already has a faulty hinge that will not allow me to close it. No other laptop I have used had had this issue and Dell claims to be super study and reliable. After doing a hardware analysis over the phone, Dell classified this as a 'cosmetic' issue when it renders my laptop impossible to use, and said it's not under warranty. So they connected me to their sales team who slammed me with a massive screen replacement bill of INR 8000 without offering to even look at the laptop. When I requested for a technician, they said they'll charge inr 1500. Also, they'd take two wks and won't let me keep the old screen. So basically, without a diagnosis, I have to go ahead and pay them inr8000 and they'll take away my current screen as well, after two weeks of waiting. That's how shabby their service is. These guys have the worst customer support I have seen in recent years. If this corporation had a shred of integrity, it would have moved to a different planet by now. Shame on you, Dell. Your customer care sucks.”

Helpful Report

Posted 7 years ago

“Someone purchased a Dell computer using stolen identity information for a nursing home resident. Dell shipped the computer to the thief's address. I called them to tell them the fraudulent purchase via a Dell credit card has shown up on the victim's credit report. They switched the billing address from the crook's address to mine. I have sent them all kinds of paperwork, they continue to bill. They refuse to speak to the police who have made an arrest in the case. They have now turned it over to a collection agency. This has been going on for 10 months now. They know where they shipped the computer and it wasn't to the victim.”

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Posted 7 years ago

“I just bought a new laptop. it doesn't work. the screen keeps shutting down. I called the tech support and they said something wrong with screen and transfer me to other department and then the phone keep transferring... long story short, they made me to cancel the order. what's a customer experience I got. I'll never buy dell system anymore.”

Helpful Report

Posted 7 years ago

“Horrible customer service, very poor”

Helpful Report

Posted 7 years ago

Dell is rated 1.2 based on 1,064 reviews