Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,051 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a joke, lying about the quality of their laptops on paid tech review websites and positioned as top results on google. Their newest xps 2 in 1 7390 laptops are toys that are constantly restarting, working on closed lid etc. But the worst is how they bloked support from a non english speaking country like Japan. It's impossible to get support, I have to ask a friend to call them..............................................”

Helpful Report

Posted 5 years ago

“I never write reviews but after this I had to. I bought two Dell all in one desk top computer for my work and they are junk. Some times it start right up and most of the time it takes 10 min to 45 to start. It freezes up 70 % of the time. I have used the Esc button more on this computer in a month then I did in my life on any other. I called tech and they were very good but they couldn't fix the problem. They sent me to another dept and they want to charge me to look in to it. They said it is not warranted. It was a month old! Don't buy a dell. !!!!!!!”

Helpful Report

Posted 5 years ago

“Worst customer service ever, they lie to you to sell their product and when you purchase, they keep provide you with false information and hard to get hold of them. And the financial service tries every way to get more money out of you. If you buy dell product, get ready for the huge stress guaranteed.”

Helpful Report

Posted 5 years ago

“I ordered a custom built computer for almost $3000 and it wouldn't even turn on. I have this stupid Dell laptop that takes forever... I was tech support and it's not like I don't know what I am doing. The first thing the guy from India says is "did you plug it in?" I will NEVER buy another Dell”

Helpful Report

Posted 5 years ago

“Does ANYONE in the Dell organization give a tinker's damn about the quality of support and customer satisfaction? Seriously, I paid for some premium support package and had occasion to use it. I called. Naturally, I ended up somewhere in India where the ability to speak English was dismally poor. The "technician" was extremely impressed with her own ability, but as a former software company owner, I was not nearly as impressed with her skills. It's clear she may have had an overly inflated view of her position in the world, but at least she was haughty, arrogant and condescending. That tended to mask her inability to reason clearly or do any logical problem solving or so she thought. This company's technical support is nothing short of comical. They run through the scripts, their cookbook approaches to dealing with customers and do nothing other than draw their paltry paychecks. Surely, someone, somewhere, in this massive organization gives a rat's ass about doing something right (other than by bean-counter standards). Where is that person hiding?”

Helpful Report

Posted 5 years ago

“I have spent over an hour attempting to have a fraudulent bill I received from Dell dealt with asap. I was sent to several automated numbers that did not supply the proper prompt, no one I spoke to could resolve or even attempt to resolve the problem even after I was transferred to a supervisor I was transferred to automated then disconnected when I was promised they would stay on the line till I got a live person. The live people continued to send me to an automated voice or disconnected me. to transferred from a live person, to be disconnected 4 times from a live person. Dell does not have customer service. I am thinking about sending my computer back to Dell and to never deal with the horrible company. M McCann”

Helpful Report

Posted 5 years ago

“I purchased two computers from Dell at a total price of $3800.00. There was a problem with the order and the sales rep ignored my emails. When I decided to call Dell, I got transferred to a call center in India where the connection was so bad that I could not hear anything. I asked to be forwarded to the USA and a customer service rep helped and assured me that the missing part would be shipped to me Federal Express. It has been 4 days now and I still did not receive the part. Both sales rep have ignored my messages. This is so frustrating and I find it so hard to resolve a simple problem. Customer service is terrible. Too bad.”

Helpful Report

Posted 5 years ago

“Absolutely one of the worst companies to buy computer and computer accessories from. Their webpage, Dell.ca, doesn't care anything in stock. They lie about their "4 business day shipping" because the day after you place your order, they will bump it to 8+ business days! That's 2 weeks, people!!! Their customer service is also a joke. Just trying to speak to the right person can take over 30 minutes! They will transfer you from 1 person to another and everytime you speak to a new person, they will waste your time asking the same questions before they even serve you: "What's your name? What's your address? Phone#? Order#? What's your problem?" Then they will say they can't help, and transfer you to another department only to be asked again: "What's your name? What's your address? Phone#? Order#? What's your problem?" Wow! Just wow! For a computer IT company, these people don't even have a system where they can transfer client information between departments? PATHETIC! This alone is a reason to NEVER do business with this company! Their awful customer support. And I was calm, patient and polite with each one, even if they wasted 30 minutes of my time for a single question everytime I called. What blew the lid was the final product I ever tried to purchase off their webpage! I tried to buy an Alienware mouse on a Monday. I placed the order and maybe it's my fault? I was busy all week, I didn't have time to check my emails. By Friday I decided to check my emails (Not for Dell, but because I didn't read my emails all week) and what do I see... an Order Cancelation from Dell. One single email, just saying: "No customer response." I call them, first customer support asking the same questions and unable to help. Transfers me to billing, asks me the same "name, phone, etc" questions but they are too incompetent and transfer me to the order department saying they will replace my order. Order department wastes another minute asking the same name/phone/etc questions and then says to get back my rebate I need to speak with customer support. This time they transfer me and while waiting on hold I just hang up and decided that was it. I'm done with this company. Please boycott Dell. Just read the reviews and not only mine! Thousands and THOUSANDS OF PEOPLE despise this company for their service and even products! Do not be fooled by their lower prices cause they aren't even that low! Spend the $50 more and get an ASUS or MSI laptop. Spend the extra $10 and buy a Logitech or Razer mouse. YOU WILL BE TREATED LIKE GARBAGE BY DELL!”

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Posted 5 years ago

“The absolute worst devices and if it’s possible even worse customer service!!!”

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Posted 5 years ago

“I PURCHASE A 55 INCH ALIENWARE MONITOR AND SINCE I HAVE CONTACT WITH THE COMPANY I HAVE THE WORSE CUSTOMER SERVICE EVER, AND THEY SAID THEY WILL MATCH PRICES FROM THE SAME COMPANY IF PRICE GOES DOWN WITHIN IN A MONTH AND THEY DON'T DO ANYTHING, WRIGHT NOW AM I PROCESS TO RETURN THE ITEM AND IS A NIGHTMARE...DO NOT RECOMMEND THIS COMPANY AT ALL...BY THE WAY, THIS COMPANY OWNER IS FROM INDIA AND ALL CUSTOMER SERVICE IS FROM INDIA...”

Helpful Report

Posted 5 years ago

“dell computers have dell tendrils all over your device, slowing speed and generally up in your personal business. hate dell never buy again”

Helpful Report

Posted 5 years ago

“Generally good products but truly dreadful and unhelpful customer service when there are problems. They don't take incoming calls, yet seem to find phoning a mobile number (something most primary school children can do) very taxing. Problems with Dell products are somehow treated as the customer's responsibility. After finally arranging a time to wait in for a collection nobody showed up. Dell's reaction was maybe backlogs over Christmas and could I wait in for another 9am-6pm day. Best avoided.”

Helpful Report

Posted 5 years ago

“Sent opened boxed item while promised new Sent open boxed item without inspection. No shipping damage from out side but there was a big hole between screen and top right bedazzle. Did not sent replacement, full refunded instead and I lost the black Friday deal on it in the mean time. Very unhappy with their service and did not expect such unprofessional manner from a company like DELL.”

Helpful Report

Posted 5 years ago

“Ordered a PC as a Christmas Gift in November. Was advised it would ship 12/13 by Customer Care. I told them this was a gift and important. Cut long story short, they Cancelled my order on Christmas Eve!”

Helpful Report

Posted 5 years ago

“Ordered a tv on 12/02 and was supposed to receive it no later than 12/18, I received an e-mail from their subcontracted shipper on 12/04 stating it was to be delivered on 12/12 and would have to be home to sign for it but they had my old address so I called both Dell and shipping co. and told them corrected address , I had updated my acc't on 12/02 prior to ordering. I called and e-mailed Dell numerous times when it did not show on 12/12, they said would take care of and call back, that never happened. I even called people that bought my prior residence and they said nothing showed up there either. The Ironic, or moronic part is that I received the bill on 12/23 for the TV which I never received. Called Dell again for umpteenth time and said make sure I have no balance and close my acc't as trust me , I won't be purchasing anything more from Dell, I have bought maybe a half dozen electronic devices from them in the past but no more.”

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Posted 5 years ago

“Dell home/personal Customer Service refers me to business Customer Service.....Business Customer Service refers me to home/personal Customer Service.....I guess they have two departments with the incorrect name.....i.e. "Customer Service"”

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Posted 5 years ago

“They abused, bullied, pressurised me into to buying and made fun of me despite me telling them I suffer from severe mental health illnesses and seizures that lead to self harm. No one at the company cares they are not replying despite them breaking the mental health act, equality act, human rights act. No phone number for complaints or email. Leave this company alone. They don’t care they just want to take your money anyway possible. I’m disgusted and appalled by their behaviour. If they treat me like this how many other people are they doing it to”

Helpful Report

Posted 5 years ago

“so i worked with a dell tech support and he was good to work with but, he did not resolve my issues. we checked hardware, performance and a few other things and still have the same issues. this morning tried to open the login screen and had to wait 2 minutes for it to open just to put in pass word. then lost wireless connection even though my girlfriends computer sitting right next to me was fine. this thing is always losing wireless connection but I can have another computer that is working without issue. end the tech support with him saying I did all I can do but you can buy more support from dell. I say I rather buy a new computer something other than a DELL!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“I wish that I would have read this site before I attempted to purchase a gaming desktop for my son for Christmas. I placed an order for an Alien R8 on 5 Dec and paid extra to have it delivered not later than 20 Dec. On 16 Dec I decided to contact them for a status update since the automated version just said ordered. Chatted with Syed who told me that it appeared to be delayed and I should call modifications. Once I finished waiting I was told that it would ship on the 18th and still make it by the 20th. Checked again on the night of the 19th (allowing for the time zone difference between them and ET). Received an e-mail on 19 Dec "Unfortunately, your order has been delayed. Your order is very important to us and we intend to ship it as soon as possible. The delivery date of your order has been updated to arrive by: JAN. 09, 2020." When you talk to anyone they feign concern but do not provide any solutions. I will not return to this washed up has been company.”

Helpful Report

Posted 5 years ago

“Sent in Dell Laptop because mousepad was lifting due to battery isssue which had to be replaced. Told first tech I wanted to retain my and under no circumstances should they endanger my information. When I sent in the computer I also checked off to NOT change the hard drive or anything else. I approved a battery change for which I paid. When I received the computer the hard drive, with all my documents, pictures etc. of about 5 years was replaced all my info was lost. After speaking with 3 representatives and escalating to each one...I get 1 more unreasonable offer after another...and insulted being offered $15 to compensate for all the hours and unretrievable information. The last representative said he would attempt to find my old hard drive(which was working perfectly fine before the repair). Why didn't Dell call me before replacing the hard drive and get permission? Why didn't they return the hard drive they replaced? After using Dell products for more than 20 years, this leaves a very bad taste. Hope Dell will be more responsive to this review...”

Helpful Report

Posted 5 years ago

Dell is rated 1.2 based on 1,051 reviews