Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,051 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY DELL!!!! Dell shipped me a NEW laptop that would not work, day after I got a laptop and 2 hours on the phone with support, that could not speak English, I was told that they would fix the laptop, BUT IT WILL COST ME... I try to send the laptop back, but I was told that I will get charged for the software!!! I just dont get it Dell sends me a NEW laptop that is not working, offers me to pay money to fix it and after that refuses to refund me money for the product that is not working. AGAIN DO NOT BUY DELL!!!!!”

Helpful Report

Posted 5 years ago

“Terrible company that cant cancel an order even if you call right away. Don't ship anything back to them without arranging it with them properly. They have a clause they can keep anything you ship to them without properly setting that up.”

Helpful Report

Posted 5 years ago

“If there was a negative star rating available that's what I would go with. We have had a business account with Dell that goes back to 2013. We just placed an order this month for a new computer with monitor that was supposed to be right over $1000. Apparently, they cancelled the entire order due to overselling it. I then have to get ahold of customer support twice. They finally tell me the best offer they can do is a replacement for the price of $1800 which is as close to pricing as they can get. Guess we have to find a new computer company to deal with.”

Helpful Report

Posted 5 years ago

“Our Church has been using Dell Equipment for approximately 12 years. We have been loyal Dell customers up until this recent experience when one of our laptops got accidentally damaged by a water spill. (We purchase extended warranties and accidental damage coverage). We got an email, not a call, saying that they computers damage was beyond the scope of cost effective repair. We called to ask about it. We were told just respond to the email and the Representative hung up. After several calls back, we were able to ascertain that they were going to replace it with a computer equal to or better than they one we sent in. (we were supposed to have on site repair, but they made us send it in). We have been waiting a week and no replacement computer. Our warranty says the computer will be returned within 1 business day of repair or replacement. We have tried to get information from dell, and just get emails. I no longer believe Dell cares about their customers.”

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Posted 5 years ago

“Terrible product. I went through all the setup and that was the last time it worked!!! wil never buy dell again”

Helpful Report

Posted 5 years ago

“I bought a new Dell Laptop 7586 and the Intel wireless 9560 adapter had issue after 6 months, it stop working whenever the laptop warm up. I contacted Dell Support and they tried to troubleshoot my wifi network instead of looking into the hardware issue. They then closed the support ticket with a note that this was a wifi network issue, not cover under warranty.”

Helpful Report

Posted 5 years ago

“Dell has very very customer support. I do not recommend Dell. My new laptop arrived without the proper software. I was on the phone for over one hour to solve the problem. Dell needs to look at their processes and fix them. Bring back American support please! I was on the phone with four different people in India and one chat session which crashed to help me get the software that I bought loaded on my laptop. I paid for premium service, too! It looked like my laptop was a pirated machine because every time I tried to activate the software, the message implied I had illegal software. I ordered the regular version of Windows 10 and I ordered MS Office 2019. Neither was on the laptop. It would have been very simple for Dell to load those on the laptop and/or to provide a customer key for the software. Instead, I had to get the person in India to convert to regular Windows 10 and to then make Office available for me to download. The people in India did not speak perfect English and did not listen well nor understand me. If I did not have a computer knowledge the problems would not have been solved. Dell has very poor sales and technical support and worse customer support. People were quite rude. I do NOT recommend Dell. I am thinking of sending this laptop back while still in the 30-day window of returns.”

Helpful Report

Posted 5 years ago

“As of 2019, December- Dell has reverted back to their early 80s-90's way of thinking and installing proprietary power supplys in their computers. Therefore, no upgraded power supply or video card will fit their worthless computer. DONT buy a Dell if you plan on upgrading it. You have to buy a power supply 24pin to 8 pin adapter. Very poor and cheap design. All that move does is sour customers opinions on the products dell sells. If you cant upgrade it, what good is it?”

Helpful Report

Posted 5 years ago

“Dell has a very, very poor loyalty department and rude customer service. Will not be purchasing any other Dell products in the future.”

Helpful Report

Posted 5 years ago

“i cant believe how company like that can be so unprofessional...im waiting almost 1year for solving service problem in warranty!!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“Worst customer service ever. My order has remained unfulfilled for months with nothing but empty promises. Buyer beware...false advertising and absolutely terrible customer service”

Helpful Report

Posted 5 years ago

“I ordered a Dell Inspiron laptop on their company website, and they called me at 7am very next day to "verify" my order. These are the questions they verified: 1. your name is different to your email address, why? 2. are you working professional or student? 3. though your shipping shown correct on the confirmation email, but the unit number are repeated on our system, why? These questions are totally irrelevant and actually, inappropriate. After the call, they sent me an email said I need to contact their verification department or they will cancel my order. First harassment then threatening? So be it Dell.”

Helpful Report

Posted 5 years ago

“The worst experience ever with their sales team. I cannot believe how many mistakes they went through how many made up numbers they had to give me before coming to a number that made sense. Honestly, if i didn't like the XPS 15 so much, i would tell everyone to stay away. just stay away from their customer sales team.”

Helpful Report

Posted 5 years ago

“IDIOTS..... WOULDN'T LET ME POST MY REVIEW UNLESS I HAVE AN INSTAGRAM OR FACEBOOK ACCOUNT. INCOMPETENT MORONS WHO CAN'T FIX ANY ISSUE WITH THEIR PRODUCTS.”

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Posted 5 years ago

“I was a loyal Dell customer, with a heavy emphasis on was!! During the past 12 years, I have purchased for business and personal use over 12 del desktop and laptops. My last purchase was two XPS desktops about 15 months ago, and this will be my last Dell purchase. One XPS has failed repeatedly since this past August and continues not to function properly. Among many failures, I have experienced numerous blue screen problems, memory failures, hard disk failure, and the motherboard failed as well. Over the past three months, electronics patches were sent and installed; memory was replaced, the motherboard was replaced, as recently as two weeks ago, and the XPS failed again. I did purchase a platinum extended warranty, however, Dell’s customer service leaves a great deal to be desired. In my opinion, Dell’s entire support staff that I have been in touch with are incompetent and part of the problem.”

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Posted 5 years ago

“Dell say the machine is quick,responsive etc but its not. Boot up time is over 2 minutes and then even the dekstop lags before you can use it. The Dell 'apps' hog all system priority so you can't get on with your life as you have to wait for these 'unknown aps' to do whatever they do. In reality it can take up to 10 mins to be able to use the machine. Don't waste your money buy something that is not so riddled with the companies malware as I think Dell has probably had it's day....”

Helpful Report

Posted 5 years ago

“Ordered a Laptop 30 days ago and it got lost in shipping. They finally sent another one& said it should be there in 2 business days. Now they are saying it will be 2 weeks yet. I work for a Dell reseller and we had the exact same laptops within a week of ordering so Dell's excuse that they are out of them and making them from scratch is a BIG LIE. This company is not reliable even if the products are ok. DO NOT buy Dell products from dell. We can't wait 7 weeks for an in stock order!”

Helpful Report

Posted 5 years ago

“I bought my new Dell XPS 13 2n1 in June. Very excited to get this new computer and replay old Dell XPS 15. I spent weeks looking for the perfect portable laptop and finally decided to stick with the new version of the Dell xps. I wish I had never bought this. I decided to finance it. They actually sent me a chrome book a week before the XPS showed up. I called to tell them they sent me a chrome book by mistake and charged me on my account for it. They apologized and tried to talk me into keeping the chrome book at a discounted price. After a few hours they finally let me return it and gave me my money back on the chrome book. Ok so back to the XPS 13 2n1. I got it in June and set everything up. I got the best one possible but did not ask for the office 360. They automatically charged me for it. So I called again. I eventually just gave in and paid for it since it was so much hassle from dell to take it off my account and refund the money. I actually have a copy of office and did not need a new one. Next my computer started freezing up on me and I would have to reboot it consistently many times a day. I called about this problem and they signed into my computer and did some test saying nothing is wrong. Obviously there was a problem. The following weeks it continued freezing up and then a blue screen would appear and tell me my PC ran into a problem and needs to restart. After a few more weeks of this consistently happening I called again. Same thing as before they told me nothing is wrong with your computer. After a few months it finally froze up and went to a gray and yellow screen not allowing me to sign in at all. I called Dell again. Finally after hours of being on the phone and transferred all around the world they finally sent me a box to return it and have it looked at. 2 weeks later I get it back and they wiped it clean loosing all my files and installed the operating system again. When I got it back and turned it on and started setting it back up guess what. Blue screen again! After about the 5th time I called Dell again. The IT person had me wipe it clean again and started over. Started it up again and got off the phone with Dell. Not even 5 minutes later it started doing the same thing again. I called back and asked to please speak with someone above them. Keep in mind I’m being as positive and polite as I possibly can at this point. All of the people I speak with can barely understand me and I can barely understand them. They finally said they would email me something and send another return box. At this point I have been with out a computer for weeks and I am about to go buy another one that is not a Dell!!!! I’m over it!!! I’m going to post this review on every social media site possible. That’s what I do for a living... communications. Thanks for nothing Dell I am about to go and pick up an apple MacBook.”

Helpful Report

Posted 5 years ago

“Dell customer service is ridiculously inefficient and of poor quality! I do not recommend purchasing computer equipment from Dell based on my experience with them. My 2 year old XPS laptop had the swollen battery problem along with the touch pad not functioning. It took 2 technicians to fix the problem because the first guy replaced the battery, but didn't bring the new touch pad and also broke one of the fans. Dell supposedly provided a return label to ship the old battery back to them, but the crumpled label provided in the box could not be scanned by UPS and wasn't the correct label because there was no tracking number on it. So that was a wasted trip to UPS. Calling to find someone at Dell to send me a correct label, after 15 minutes of questions, the person at Dell was nice enough to transfer me to a department that is closed. I don't like my Dell laptop enough to ever buy another one, and certainly can't find anything positive to say about their customer service department. And the saga continues. I wonder how much more time I will spend trying to get the correct shipping label to get rid of the old swollen battery ????”

Helpful Report

Posted 5 years ago

“Dell might have the worst customer service I have seen. My computer was under warranty and it wasn't charging. The computer recognized the charger was plugged in but wouldn't charge. After MANY issues with this, I called customer service and after about an hour on the phone, they were not able to help me. I was able to mess with the charger and get it to charge but then it would happen again a few days later. I kept dealing with this problem but getting it to charge after messing with it for awhile each time it happened. Now, it won't charge and no matter how much I mess with the charger, it won't work. I took it to a computer store and turns out it has been the actual charger the whole time. Customer service never mentioned it might be the charger. I had to buy a new adapter. I called Dell customer service, even though it is now out of warranty, because it was an issue I had while it WAS under warranty and they never fixed. They all gave me the same line, that it isn't under warranty anymore so I would need to pay for it. They were extremely unhelpful and not understanding. I would say they were rude. They would transfer me all around the company, keeping me on hold, all to say the same thing. I am so disappointed with this company and disgusted with their customer service.”

Helpful Report

Posted 5 years ago

Dell is rated 1.2 based on 1,051 reviews