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Dell Reviews

1.2 Rating 1,023 Reviews
3 %
of reviewers recommend Dell
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Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Dell 1 star review on 22nd January 2024
Victor
Dell 1 star review on 6th December 2022
LAV KUSH PRASAD
Dell 1 star review on 6th December 2022
LAV KUSH PRASAD
Dell 1 star review on 6th December 2022
LAV KUSH PRASAD
Dell 1 star review on 6th December 2022
LAV KUSH PRASAD
Dell 1 star review on 6th December 2022
LAV KUSH PRASAD
Dell 1 star review on 21st November 2022
L.B.M.T
54
Anonymous
Anonymous  // 01/01/2019
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Joseph Kurowski
Verified Reviewer
“I have had an ongoing issue with my computers. I paid 3700 originally in Nov 2021 for an Alienware laptop. Since then, I have had: 4 technicians within the first 10-11 months for that laptop. They replaced the Motherboard, fans, speakers, everything within it. It ended up dying again and needing to be swapped anyway. with the replacement "brand new computer" they sent me: I had to fight to get ANY kind of warranty on it even though they used a month or two of my warranty building this computer. within the first 6 month warranty they gave me, I have had 1 tech out and many other calls in about issues that are not resolved but are not computer breaking so i have just been dealing with them. the second tech was scheduled for 6/21 after being pushed back a week. he changed out the motherboard and the computer has not been overheating since. Today 6/27, the computer power button started to blink red and blue which is exactly what it did the last time right before it stopped working all together. Someone from dell called me and "all they could offer" was to mail in the computer to have it tested in a "controlled environment" and then ship it back to me in perfect working order. the agent told me they could not even think about offering a refund to me because it is over 30 days in. this does not make sense because one of the other agents put in a request for a refund -so what were we applying for? The agent just kept repeating himself so although i did not accept his response i told him i understood and would think about it. at this point i am convinced that the computer will again die unexpectedly like all the times before and that i will not be able to do the things I need to do on it on a daily basis. so i am asking for a refund so that Dell and I can part ways and I can get something more reliable. I thought the spending the extra money would make it more reliable and mean I would have a good experience but I have had anything but.”
Helpful Report
Posted 1 year ago
Peter E Vandeventer
Verified Reviewer
“My Dell computer broke after only two years. Sent it in for repairs to Dell and received my laptop yesterday. They removed my hard drive from my computer. Called Dell and Dell is claiming that they received my laptop without the hard drive. So either UPS puled a mission impossible and removed my hard drive en route or Dell messed up and lost my hard drive or worse yet stole it. I will never buy another Dell product or service again.”
Helpful Report
Posted 1 year ago
Nancy Peetros
Unverified Reviewer
“Bought an Insperion 3742 two years ago. Been a nightmare. Never will print without having to reload the printer driver, every time. Very slow. Have to reboot constantly. I have had Dell computers for over 20 years, and my old one worked better. Very sad that the cream of the crop is now producing such horrible products.”
Helpful Report
Posted 1 year ago
Sam R
Unverified Reviewer
“Had Dell Laptops for years. "NEVER AGAIN". Never delt with such a terrible company. First they sold me a laptop they knew it had issues with hinges. 3 months after purchase hinge broke and also damaged the screen. Contacted Dell and after 2 days of calling and several transfers, they said they would cover hinge but not screen, which hinge broke. finally was told they would cover hinge so I sent laptop for repair. now it took 2 weeks just to get text stating part not available. back to calling and transfers. finally get text stating part is in. week later get another text stating part not in until Aug ( sent for repairs in may). Back to calls and transfers. They would not send me new laptop only refurbished one and Get This old warrantee that did not cover my laptop will be transferred to refurbished laptop. Also in case your wondering, none of the reps I spoke to are in U.S. they have no reps you can deal with in US.. Never again an also making sure company I work for starts looking for another computer company to work with. Like they say "Buy cheap, buy Twice Sam R”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Inspiron laptop sucks, do not buy it. Waste of money.”
Helpful Report
Posted 1 year ago
Bill King
Verified Reviewer
“Dell Inspiron 7559 5 Y/O laptop has broken motherboard lockdown - I contacted Dell and sent laptop in for repair - 4 weeks later I received a call from support stating the part is no longer manufactured and is out of stock. 5 weeks later. I received the laptop back - minus the battery. I realize the battery can become swollen and may not be shipped that way. Horrible customer service experience - I will never buy anything Dell!”
Dell 1 star review on 8th June 2022
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“POOR CUSTOMER SERVICE . PRODUCTS ARE VERY POOR UNRELIABLE . AVOID DELL PRODUCTS AND SERVICES AT ALL COST”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Worst company ever. NEVER buy again from dell. Package came damaged, Item was refused. The second day item was delivered back to warehouse of dell, but I keep waiting for refund more than 21days. absolutely nonsense when in theyre terms saying that its maximum of 14 days. I can't do anything about it, even with proof of delivery. Absolutely nonsense. Support team can't do nothing at all and giving me no options. WORST COMPANY DONT BUY”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Got my laptop was fine for a couple of months. It starts to get slow I send it in they get it back to me even slower. I haven’t been able to use my laptop because the screen doesn’t work. I have not dropped it or anything all around shitty laptop”
Dell 1 star review on 7th June 2022
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“People are always nice. But overall awful customer care. I was going to type out my own story but everyone else here had similar ones to mine. Don't reccomend.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I have had 4 instances about this problem and Dell was not able to resolve it. Your resolution was to reinstall Microsoft Windows. I did this a couple of times, costing me well over 20 hours of work, until I realized that you were incompetent. A quick call to a local technician, who suggested that I may have a default memory RAM chip. Bingo, chip replaced, and no more issues. Why did YOU, Dell, not recommend to test the memory???”
Helpful Report
Posted 1 year ago
Todd W
Unverified Reviewer
“I've been buying Dells for 30 years. I have a staff of 14. That's a lot of Dells. I paid for the 24 hour turnaround on site service, as it's critical to have my equipment working properly. Well, I was getting power error messages so I called a month or two ago (less than 1 year old computer) and they said it was just that the computer had to be on a minute or two for it to function fully. Last Wednesday, May 25, 2022, the computer stopped working completely. Can't get power on at all. So Thursday we placed a service ticket. We thought we'd have 24 hour on site service. That is what we PAID FOR. They informed us that they could not work on it until Tuesday. Devastating to not have a working laptop computer as I was going to work while traveling. I had to cancel my plans and stay in Denver. I have deadlines and honor them even when inconvenient! We called on Tuesday as they didn't contact us. They promised someone would be here Wednesday, which is today. It's now 5 and we got nothing. At 4:30 we called and they said they would be here FRIDAY. It's already been a week. I'm scratching my head thinking why did I pay for 24 hour on sight service? How could they CHARGE me for that if they won't honor it. In our call at 4:30 (and the reason that finally prompted a review) is that the Dell service rep got nasty ugly with us for asking for it to be done quicker. Wow, 30 years of purchase down the drain. I used to love Dell. I'm trying not to use the word hate, but I'm getting there. How we've been treated and the level of customer service is beyond bad. On Dell's website they claim that their average review is four stars. I goggled Dell reviews and see an incredible amount or reviews on several independent sites that shows Dell getting an average of barely over 1 star, the absolute lowest rating they can get. This review is in line with the truth. Dell at one time was a stellar company and I loved them. They now prioritizes income statement profits over their customers. This is it for me. I'm so ticked off I don't think Dell could do anything at this point to undo the damage they've inflicted. I still don't have a working computer and all I get is a runaround and cranky customer service that doesn't get the job done. They don't even show up. Promised twice and no one even bothered to let us know they weren't gonna come. Shame on Dell. I hope they lose their market share. It would be nice to see lousy customer service rewarded with it's just deserts. see also: Google results Read 871 Genuine Customer Reviews | www.dell.comhttps://www.reviews.io › company-reviews › store › dell Dell has collected 871 reviews with an average score of 1.18. Rating: 1.2 · ‎871 reviews AND Google Results Read Customer Service Reviews of www.dell.com - Trustpilothttps://www.trustpilot.com › review › www.dell.com Reviews 2,214 ; Excellent. 7% ; Great. 3% ; Average. 3% ; Poor. 4% ; Bad. 83% ... Rating: 1.3 · ‎2,214 reviews Beware of this company.”
Helpful Report
Posted 1 year ago
Citizen
Unverified Reviewer
“I was promised the laptop in 5 - 8 days from purchase. 14 days after purchase I requested the order to be canceled. That same day 3 hours latter they “created a shipping label” and took the money from my account. I spent the next 4 weeks trying to get my money back and they never delivered the laptop during that time nor did they even know where it was, one day they said coming from India and the next day coming from China. After 6 weeks of the battle they delivered it “no signature required” dropped on my porch when I was not at home. I took it straight to FedEx unopened as “recipient refused package“. I then still had to battle to get my money. It finally took me filling a complaint with the Better Business Bureau and notifying my bank of the unauthorized withdrawal. My bank finally credited my money back after reviewing all the emails between Dell and I. Dell even sent an email the day before delivery saying that if I did not accept the new delivery date of May 12th by May 11th that the Federal Trade Commission required them to cancel the order. I never accepted the be delivery date and they still delivered the computer and I still had to fight to get my $3,507 back. I have purchased a couple Dell laptops in the past and had great customer service hence my reason for trying again, but this was the worst customer service I have had in my life. Even the salesman in Texas emailed me saying he had never experienced anything like this. In conclusion I believe That the minute I canceled the order Dell created a shipping label “while shipping nothing” just to take money from my account to draw interest on it while they drag out a super long process. I wonder how many others have been stolen from by Dell.”
Helpful Report
Posted 1 year ago
Zorawar
Verified Reviewer
“They will screw you for your money. I brought a brand new laptop Inspirion 3000. Paid about $500. My worst decision.. The laptop froze all the time and would take 30 mins to do anything on the laptop. Spent hrs and hrs with technical support and it was USELESS with all their troubleshooting support. Basically i used the computer 3-5 times and had to garbage. Tech support denied to take it back. I feel DELL IS NOW A SCAM COMPANY.... NEVER NEVER NEVER BUYING FROM THEM EVER AGAIN”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Last Order with Dell has now been cancelled. New laptop (late, late, late, cancelled, ordered from refurbished Dell site) - supposed to have MS Office - nope... after too many contacts - was not charged - ok.. ordered as I need it and said would get e-mail with download link and code in 4-8 hours. Well - NOPE... they are actually MAILING me instructions on how to DOWNLOAD SOFTWARE! - yep, read that again, sending via USPS or FED EX (can't tell me which) a paper letter telling me how to download software - I could have stopped by Best Buy on my way home and bought a darn CD if that is what I wanted to do - I'm sure I'll hear a bunch of I'm sorry... don't care - this has now degraded to just silly!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“dont buy from these scammers that will give you a faulthy l;aptop that wont last 2 years”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“If I could give a 0 stars, I would! Ordered a very expensive monitor from Dell in February 2022. Delivery date changed twice to June 2022. Cancelled order in April 2022 - Still no refund 30 days later. I cannot reach anyone at Dell UK via phone or email. Dreadful service.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Not able to leave zero stars but I would. Worst experience ever. Purchased brand new XPS 9520 with extended service plan and tech support. Have had computer two weeks-discovered it didn’t have the sound drivers installed. After two days on the phone with tech support-they lost all of my files and and failed to install the drivers. Now o have nothing. Now waiting on a usb with the new operating system that they say will fix everything. I have serious doubt. These people are polite and try hard but in the end are ineffective and worse-they leave you with less then you started. It remains to be seen if I return the laptop for a replacement: I will not be reimbursed for lost job time of mine or the expense of data migration and other apps. Would not recommend.”
Helpful Report
Posted 1 year ago
FRANCISCO VALENZUELA
Verified Reviewer
“I bought a card that Dell support told me was compatible and of course it was not and delivered months late./ Now t hey will not refund my purchase. " We’re always there for you!' to take your money! Dear Francisco, Thank you for contacting Dell Online Customer Care. I understand from your email that you would like to return your Dell Order number – 361239161 as Thunderbolt 4 card is not working on it. We sincerely apologies for the inconvenience caused to you. Unfortunately, we do not have the technical expertise to assist you with this concern. Please contact our Technical Support Department at 1-800-624-9896 at your earliest convenience. They will be happy to assist you as per the terms of your warranty. To review your warranty status and available self-help resources visit us here: https://www.dell.com/support/home/us/en/04/?app=products&~ck=mn For available Technical Support options, please visit the following address: https://www.dell.com/support/incidents-online/us/en/19/contactus/dynamic At Dell, we take pride in our service so please let us know if you have any other questions. Simply reply to this email with your preferred contact number and best time to call and we will be glad to assist you. Thank you for choosing Dell. We appreciate your business. Priya Karri Dell | Customer Care”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Bought a Dell inspiron touch screen laptop just 4 months ago,,now screen display is not working,,customer care service is just polite and good for nothing,,they just keep transferring your calls,there are other good laptops at this range,,please think twice before purchasing this.”
Helpful Report
Posted 1 year ago
Dell is rated 1.2 based on 1,023 reviews
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