Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,092 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My new Dell Inspiron AIO 27" 7710 acted quirkily almost from day one. This is my 3rd or 4th Dell, but I'm not sure I'd buy one again. It seems that at least 5 techs over about 7-8 days over 2 months and many (too many) hours remoting in finally determined that it needs a new motherboard. I spent hours over a number of days in early November with Dell techs remoting into my machine and running the same tests over and over as I got a new tech each day... They obviously didn't look at the case file to see what had already been done. I left off until the holidays were over when I started picking away at the variety of issues (couldn't add a 4th account in Mail, sound went out for hours in both the internal and external speakers, purchased software wasn't in the Dell Digital Locker, shut down didn't work, etc, etc, etc.). Finally, after 4 days I reset it back to factory defaults and wiped everything out. That didn't work, so I reached out to Dell again. Yesterday a tech remoted in for about 4 hours, ran through some more technical tests/diagnostics and then asked me to do wipe/restore it all over again. Which I did but that didn't work (again). Today a tech remoted in again for another 5 hours and after a series of increasingly technical diagnotics including 1) reboot, F2, then read BIOS info; and 2. shutdown, hold Function and power buttons and then read error codes. Now they plan to replace the motherboard. I guess that's a good thing. All in all the techs were polite, but except for one today, never seemed to be aware of what was in the cases file, ie, what had already been tried. The only reason it's not a 1 rating is that the techs were uniformly polite and willing to keep at it as long as I would.”

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Posted 3 years ago

“DO NOT buy a dell XPS 15. The performance is great and the computer looks and feels nice, however, if you use a docking station the bios gets screwed up on charging watts from 130W allocated on the charger to 5W. This is the huge inconveince as the computer WILL DIE if using plugged in. Spent hours with support and services and they could not fix. They even sent an expert to my house and replaced the motherboard, seems a waste. Get it together DELL.”

Helpful Report

Posted 3 years ago

“WORST COMPANY, WILL NEVER BUY FROM AGAIN I'VE BEEN EMAILING, CALLING, DEALING WITH "DELL'S CUSTOMER SUPPORT TEAM" FOR 2 MONTHS, TO GET A MONITOR MOUNT FOR THEIR MONITOR, THAT THEY FOR WHATEVER STUPID REASON, DO NOT SELL OR ADVERTISE ANYWHERE.. I KEEP GETTING THE SAME EMAIL "WILL UPDATE YOU WHEN WE FIND THE PART" I STILL CAN'T MOUNT MY MONITOR, ALMOST 3 MONTHS AFTER BUYING IT. DO NOT BUY FROM THIS GARBAGE COMPANY”

Helpful Report

Posted 3 years ago

“Do not buy a Dell computer. You WILL pay the price. I bought my XPS 9510 just over a year ago. When it is working, I love it. Unfortunately, that does not happen all of the time. I leave the computer plugged in nightly and use it most of the day without the ability to plug it in. It should have about 5-7 hours on battery time. The problem is numerous times I cannot start it. It responds as if it has a dead battery. When I return home and plug it in, it starts right up and usually has 100% battery power left but always at least 70%. I have replaced the battery and even replace the computer but the problem remains. When I contact support they are very quick to respond and attempt to address the problem but after 2 hours of updates on everything, the problem returns in a matter of weeks. Last time I went through this I told them this will be the last time and they said the warranty will continue after the expiration date if this problem persists. Now I call them and stated that the problem is back and I want them to buy back this unreliable computer and their response was that it was out of warranty and can't do it. Horrible customer service. I would never buy or recommend a product from Dell ever again.”

Helpful Report

Posted 3 years ago

“I love Dell Laptops but I have been trying to get help with migrating data from my old Laptop to the new Laptop their Technicians have put me off or given me inappropriate links and now the 6 months I paid for has finished and I can't get a useable response”

Helpful Report

Posted 3 years ago

“I made an order for three items from Dell over three months ago. One item arrived and the other two never appeared. I have repeated emailed, chatted and called Dell (running up international call charges) and Dell to no effect. I have wasted many hours and dollars and Dell still have my money and I don't have my product!!! I have been repeatedly told that they will resolve the situation, send my products, escalate the situation, get back to me etc etc. They never do. After all these broken promises I eventually asked them to cancel the order, repeatedly and in desperation I ordered the items elsewhere. They haven't cancelled the order and they haven't returned my money. DO NOT order anything from DELL! They are a terrible company! You risk losing your money! Given this ongoing experience I now see the only solution is to publicize my experience as widely as possible on the internet. Maybe I can shame them into returning my money! And save you guys from losing yours”

Helpful Report

Posted 3 years ago

“I am now using my second Dell Laptop in 6 years, I believe the product is great but is let down by the service especially as I paid an extra $400 plus for premium service. I can't get help and they have closed my task request. That's disappointing.”

Helpful Report

Posted 3 years ago

“My Dell laptop is one month old today. The touch pad stopped working so I went through the diagnostics and was told it needed repair. All I had to do was pack it up and send it in free of charge. Unfortunately, I am travelling right after Christmas so that was not an option. I asked for another option and was told I could pay to have it serviced within a few business days. Dell called a short time later to say the service visit would be $220.00 which is 1/4 the cost of the Inspiron laptop. I have decided to return the laptop and not purchase another Dell.”

Helpful Report

Posted 3 years ago

“package never arrived due to lost in transit by UPS no surprise there tracking on line never changed from the moment it left dell so it wasn't scanned at the multiple locations it was apparently delivered to en route according to UPS and they wont admit to not knowing where it is and because Dell cant get it back to there ware house aren't willing to do anything about it so looks like an expensive loss this experience makes Dell and UPS amongst the worst companies i have ever delt with”

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Posted 3 years ago

“I have got new laptop from my company 10 days back. After started to using it I found that there is Noisy Fan. I registered a complaint to Dell Support and they asked me to do so many test and showed them the results. So Dell Support decided to change the Fan. After changing the Fan issue remains the same. Again Dell Support asked me to do so many test and I shared the test results. After seeing the test results Dell Support decided to Change the FAN for the 2nd time and Motherboard. Still the issue is not resolved. Again Dell Support is asking me to do some test. I am seriously fed up with this Dell Support executives. If you cannot resolve the issue why dont you send engineer and fix the issue? Why are you troubling end customers ? I am wasting my time talking with you guys.”

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Posted 3 years ago

“The laptop I purchased didn't even last 2 years before it started having issues with overheating and the fan, keep in mind this was not a super low end model, this is a model that was over $3k. When you send an email you will not get a reply. It is insanely ridiculous trying to deal with technical support and customer service as they continually just transfer you around without anyone seeming to know how to help. On top of it their financing makes making extra payments more difficult than necessary as you can not add them as a payee to pay, nor do they accept credit card payments, so if you want to add a payment or up it you have to call and have them do it for you. Overall just way too much nonsense from a tech company. I will never buy from, nor recommend buying from Dell”

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Posted 3 years ago

“Dell offers really not good at all. Site it is promised one thing at final you won't get anything as offer. It is just a sales strategy they follow in this form. So, don't buy for the offers which you won't get because they have multiple reason to reject as usual. Myself really disappointed with their approach in this ticket DELL4046810. All from sales and offers team not helpful:(”

Helpful Report

Posted 3 years ago

“First of all I have a Dell laptop that was only about four years old but it was too old to upgrade to windows 11. I have a Dell desktop that works OK but that's on windows 11. Every time I get this laptop out to try to update it whatever it is it takes all day. Or I have to constantly restart it or it won't let me log in. It's a piece of junk. I update it every 10 days and now I'm just staring at a blank screen for 10 minutes waiting to log in. A poorly designed piece of equipment.”

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Posted 3 years ago

“Worst Experience ever with a technical product . Its Keyboard , Speaker, Type C port dont work properly & when raised complaint being a buisness product customer while buying I were got promised for next working day service but even after more than 15 days no service provided and even have denied for service at Home & asked to visit Service centre. what the hell is going with DELL INDIA. Thanks for such a samefull promises & sales after service. even have requested for completely destroy my existing service request but they promised me it have been closed the last request on 22nd nov 2022 but its on 7th dec 2022 its still not closed they lie multiple time & even they dont have any way of talking. & in Last service their engineer left 1 nut to fix even after 2 times of calling due to this the base rubber lay down & laptop is now not well stable on table too”

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Posted 3 years ago

“This is the second time I got screwed over by dell. First time was charged twice for computer and after 2-3 months my bank stepped in and filed a charge back, I was charge for that. Same thing this time, bought 4 ink cartridges and charged for one of them twice. It's simple, ask them to correct there mistake and if they don't, take them to court and file for all court costs. I look at there feedback and all I see is complaints [ one star ]”

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Posted 3 years ago

“My gripe is not with a specific model (that continually crashed), but rather with Dell's policy regarding warranty. I had trouble with it upon arrival, as it kept crashing. I worked with two "hardware techs" that were obviously from India. They were unable to resolve the issue, so I ended sending it back. They changed some memory, but again the computer kept crashing. I insisted upon talking with a supervisor, who also was unable to solve the problem. All the techs said that it was a software problem, and that I was past my 30 day return period. They said that only the hardware was warranted after 30 days. I pointed out that Dell selected, modified, and loaded the software, and that I did not buy hardware from them - I bought a computer consisting of hardware and software. Finally, in frustration, I sent the computer back to the president of Dell with a letter expressing my frustration. After two months I have heard nothing from them, and no money has been refunded. This is about the sixth computer I have purchased from Dell for myself and family, and will undoubtedly be the last. I managed to get my old Dell laptop up and running by replacing the battery. You can be certain that I will never buy anything from Dell again.”

Helpful Report

Posted 3 years ago

“I have a new Dell laptop and the USBc port has stopped working three times. The second time they replaced the motherboard and a week later the problem is back. Customer service is horrendous. They dont know what they are doing and do not follow up with me about repair status. I am never buying a Dell product again.”

Helpful Report

Posted 3 years ago

“I loved my Dell computer & thought it was the best brand to get. I had issues with the charging port, the computer would be plugged in but 'not charging'. I tried everything -making sure there was no dust in it, making sure it was in securely. Finally I gave up & bought another Dell. Another mistake. This one was over $800 & after 2 yrs, the charging port isn't working. I took it to a computer repair, pd over $125 for a new port but STILL the plug isn't connecting & every 2 minutes a message comes up saying the "adapter isn't recognized." That's what it said BEFORE I got the port replaced, so I wasted money trying to fix it & keep my dell. I'm going out this weekend & buying a new computer that IS NOT a DELL. It's just not worth the price when their charging port stops working before using the computer for a few yrs. I got the best of everything in it, but if it won't charge, it's just not worth it.”

Helpful Report

Posted 3 years ago

“I purchased refurbished laptop from Dell Latitude 5490. When I start to add my details and connect to the internet. Few minutes later, it switched it self off. When I restarted it again, the screen showed, your "Device needs to be repaired, files either corrupted or missing". Next day, I contacted Dell team, technical staff, retail team. I made 9 long phone calls and send 27 emails over 6 weeks trying to fix the problem. However, I never receive any constructive advice except very trivial naïve advice sent by e-mail such as press F11 key!!!. At the end I spoke to customer service and got told this laptop is 5 years old and no history of refurbishment. I feel extremely annoyed and realized what is Dell and Dell team like. I paid £321.60 for 15 minutes Dell laptop. I sincerely hope one of the managerial team see this and allow me to either to replace, or return or the least to repair. It is experience indeed. Thanks Dell I concluded that, the refurbished laptop I purchased (£321.60)from Dell has no value at all and Dell team skills is not up to standard. It was waste of money, effort and time.”

Dell 1 star review on 21st November 2022

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Posted 3 years ago

“We will never purchase another product from this company. My son saved for over ayear to purchase a gaming computer and it came with a 12 month warranty ($3,500.00). At 13 months, it died. DEAD, nothing he can do to fix it. Dell customer support told him they could not help him and that he could buy some support information. Are you kidding me?! Buy? You sold a $3,500.00 computer and at 13 months you offer no advise, no support until my son pays you?! You are the lowest of lows when it comes to customer service and support. You are a disgrace to deal with and your products are substandard - which is why you don't stand behind them.”

Helpful Report

Posted 3 years ago

Dell is rated 1.2 based on 1,092 reviews