“DO NOT BUY ANYTHING FROM DTT! I purchased a handguard from them on 12/18/22 and did not receive it until 1/23/23. It took them 5 week to deliver my order. They don’t reply to emails or phone calls no customer service.”
“I am here to advise future buyers that are considering purchasing anything from this company. DON'T DO IT! Prior to this latest debacle, I purchased a few items from the Davidson Defense store front. (I live about 20 minutes away) and those encounters were fine. However, DTT is a separate animal (although they are technically owned by the same entity and share the same address). The problem here is they have NO customer service. I have reached out several times via email and by phone which is a total joke. You call and get a recorded message stating there is no one available to answer your call and then you get hung up on. Initially, I just wanted an update, however after several unanswered email and phone call attempts, I wanted to have my order to be picked up since it seems they are never going to ship my order. But every attempt to reach a live human was a waste of time so I reached out to Davidsons and got no response from them either. I don't know how they are still in business. They need to stop taking orders, fulfill the outstanding ones and hire an adequate staff and train them and hire people to answer customer questions and complaints. Frankly this is the last time I will ever use these tools for anything. Getting something cheaper in this instance is not even close to being worth it. They need to understand that one of the MOST important priorities for a business to succeed is largely impacted by their ability to provide at least decent customer service. But these guys just take your money and eventually ship your items (I'm still waiting) possibly. I would ask for a refund but I don't see that happening so for now I will just continue to throw their asses under the bus and keep backing over them!!! BTW, if you look at other posts on here, they seem to mostly comment on positive reviews, no the negative ones. That says a lot about their commitment to provide any solution or excuse for their lameness.”
“Stay away! I have ordered from DTT in the past didn't have any issues.
Placed an order back on 12/5/2022. Response back was everything in stock could take up to 5-days to ship.
I received my order 12/28.2022 The order was incomplete, missing two items and another was not what I ordered. Upon receiving the order I immediately tried calling and emailed with pictures as stated on their website. I have placed over twelve phone calls and at least 6-10 emails.
Its a shame company's are doing business like this in the United States. A true disappointment!
William”
“I purchased some items from them on 12/26/22 and never received the items. This company is a scam. You call nobody will answer or call you back. You can email also and nobody will respond. I should have read the reviews first this is what everyone else had the same thing happen. The Question below you need to add did the company send you your order. Answer No”
“I dont know what to say except I will now read reviews on any company I order from them. I ordered a magnifier from this company 2 weeks ago tomorrow. Haven't received order and can get no tracking details or find out anything about my order. I've sent emails and tried to call several times. Today I was on hold 45 min. And 30 min yesterday. Then you get a message saying no one is available to answer phones. Its literally impossible to contact them. They wont even email you back. Getting nervous about it now. Im on disability and every dollar counts for me. Just wanted to treat myself to christmas present. Looks like im not even getting a chunk of coal. Is this even a real business or am I getting scammed. I guess ill wait a few more days and then file a claim with my bank hopefully it will just show up. Super disappointing!”
“SCAMMERS. They take your money and completely ghost you after. I'm going on a month now and nothing. The only help they have to offer is some 3rd party service and I think they know nothing because nothing gets done. Nothing but excuses, sad. SCAMMERS not to be trusted. Should be ashamed to call yourself a business.”
“I'm starting to think my purchase on 12/8/22 was more of a donation than a purchase. As with so many reviews, they take your order but never ship, never answer the phone, never return your email, and will never get another order from me.”
“WARNING : THIS COMPANY IS NOT WORTH THE AGGRAVATION IF THEY SHIP AT ALL THEY SEND THE PARTS THAT DON'T FIT TOGHER . IF YOU SEND IT BACK THEY LOSE IT AND WILL NOT REFUND..SCREW ME ONCE SHAME ON YOU SCREW ME TWICE SHAME ON ME. THEY NEVER ANSWER THERE PHONE SCREWED ME OUT OF $209.24”
“I ordered two items on 12/9/2022 which were intended as Xmas gifts, since it's been 10 days I am not able to get response by email or someone to answer the phone. Not sure what to do now, very poor customer service and communication. No where on the website when I placed the order did it mention and type of delay issues. It took 21 minutes on hold today for me to get a prerecorded message that no customer service agents were available.”
“Ordered a simple ar-15 barrel in stock on the third..after 5 days I tried to call..phones out of order..when I emailed them and got a BS excuse of 75% of staff our with covid..I still gave them a couple more days..phones still out of order..emailed them..got another excuse ..here it is 13 days later and still hasn't even been shipped..they use to be a good company but lately falling behind in all departments”
“First, I never right reviews. However, after this experience, I think others should be warned. I ordered a Glock gen 1-3 compatible, complete lower/upper parts kit. For some reason I never received the confirmation email. I called customer service and we figured out that the email was wrong, we corrected this and I looked forward to receiving the goods to facilitate my build.
Some time passed and still nothing. I contacted customer service again, and was told I never responded to shipping address verification emails. Luckily, the person who corrected this email problem, was the person taking the call. She contacted the “billing” department and advised me they would send me an invoice, and after verifying they had it on hand since it’s now listed “out of stock” online, advised me they would get it shipped out right away once I paid the direct invoice.
Thus ensued an over week long saga of calling them daily to request this direct invoice. To be told each time: “We’ll get it right out.” After verifying my email, making sometimes three calls a day, and still waking up the next day to no email numerous times, I asked to speak to a supervisor. After being told that none was available, but they would call me back I received the invoice finally.
I still haven’t received any tracking information, nor a call from a supervisor and I’ve had no time to call them today. This experience is documented completely by their phone recordings, and email system.
To say I’m confused and disappointed is an understatement. I’ve now paid twice for an item, had absolutely no follow through from this business and unless I call and beg for this situation to be remedied, it most likely never will. If I could give negative stars, I most certainly would at this point.”
“Ordered their "Free Endomag with purchase of any 9mm build kit". Never received endomag, contacted delta and they said since it already shipped, they won't honor the offer. What???? Very deceptive and probably illegal business practice.”
“purchased a Davidson Defense drop in trigger and it is junk. It is dangerous as it slam fires . questioning weather I will continue any business with DTT.”
“prices are good but for the same price I their are other website with free 24 hour shipping tried to cancel my order but no one ever reached back to me been 2 weeks and still haven’t received my order”
“Sent bad parts that were improperly milled and cannot get anyone to help. Sent email twice no response. Stay away go somewhere that knows what customer service is.”
“This company likes to put the middle finger up to the 2nd amendment. It has canceled 3 of my orders in the last week. None of these orders had anything in them that is against the law or illegal. Also they keep my money from the orders for 2 weeks after they canceled my order before sending it back to my bank.”
“Very bad experience with them !!! I supplied them the information several times for my FFL Dealer and, they drug my order out for over a month in a half and wouldn't even do anything to make amends !!! Will never do business with them again !!!”
“Buyer Beware ! If you want what you pay for, don't buy anything from this company. They will rip you off. I guess its partially my fault, I should have looked more closely but the bcg I purchased was in the factory packaging, I took it out today it looks like someone threw it on the ground and its blemished, its too late to return. If you want to throw your money away its a good place.”
