DHgate.com Reviews

1.35 Rating 930 Reviews
8 %
of reviewers recommend DHgate.com
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.20 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Anonymous
Anonymous  // 01/01/2019
Dhgate does not care about the customer. They always side with the seller. There are a few good sellers but the bad outweighs the good!!! Buyer beware!!! Dhgate allows their seller to extort their customers. I gave proof the seller said he would replace my bad items as long as I placed another order!!! I would say in the US that is a form of extortion which is illegal!!! Again BUYER BEWARE!!!
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Posted 2 years ago
Up until I received my order, my experience with DHG was positive. Customer service reps were responsive and I received AN ORDER -- not what I ordered -- in a timely fashion. I ordered a beautiful gown to wear to a formal work-related event; what I received is what they wanted me to have. The gown that I received was nothing like what I ordered. When I notified the service rep, she said the gown came from the factory, so she was not sure what I received and asked that I submit pix. I informed customer service several times that I wished to return the gown because it was not what I ordered, but she refused to provide instructions on returns. Instead, I was given the runaround. I was asked to upload photos of the gown, which I did; however, the service rep continued to tell me that she did not receive the pix. Very frustrating, to say the least! At this point, I know I am stuck with this gown, unless I decide to sell it. It's just saddening that you spend hard-earned money on a item and what you receive is not what you ordered! I am DONE with DHG! This company is in China, making holding them accountable for shoddy business nearly impossible. I've read reviews on how low DHG's prices are, but remember, you get what you pay for! You may not pay out the monetarily, but you will pay!
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Posted 2 years ago
I tried to do a purchase, my card kept declining it because they were using shipping as billing address. Contacted customer service and they said for me to very my identity by submitting front and back copies of my credit card along with my passport! I ended conversation! No sale!
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Posted 3 years ago
DHgate.com is rated 1.35 based on 930 reviews