DHgate.com Reviews

1.4 Rating 977 Reviews
8 %
of reviewers recommend DHgate.com
1.4
Based on 977 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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DHgate.com 1 star review on 1st January 2024
Anonymous
DHgate.com 1 star review on 26th October 2023
Jordan
DHgate.com 1 star review on 26th October 2023
Jordan
DHgate.com 1 star review on 7th November 2022
Saraj
DHgate.com 1 star review on 9th October 2022
Kcathey33
DHgate.com 1 star review on 1st August 2022
Dawn Maguire
DHgate.com 1 star review on 1st August 2022
Dawn Maguire
60
Anonymous
Anonymous  // 01/01/2019
Everything is ok. I was refunded twice. I have bought a lot of things so far and they were great. I only choose recommended sellers.
Helpful Report
Posted 4 years ago
I ordered an acoustic guitar, similar to that of a Martin D45. I requested that all details referring to made in USA to be removed from the guitar and also the Martin headstock logo (Photo 1, which I had replaced with my own design (photo 2). This was agreed on and the guitar once delivered was excellent after I set it up to my requirements. This was a guitar ordered from China to my specifications and in no way can it be sold on as a Martin D45. A real D45 will cost around the $9000 mark, whereas my one was under £300. The quality and sound from the instrument is amazing for the price; and yes, you may have to make a few adjustments, but that is to be expected for the price. When I took the guitar to my local luthier, he said there was no way he could even buy the wood to make the guitar for what it cost. Given time, I think the Chinese will do to the guitar industry what the Japanese did to the motorcycle industry back in the 70's. One Chinese seller is making guitars and putting their own logo on the headstock; so you are not buying a guitar with a copy logo (Gibson/Fender etc). These models are "Starshine" guitars and have been given good reviews on U tube, check them out. Will be purchasing a semi hollow body Starshine guitar myself. When buying through a seller, you need to check their feedback; as there are some good reputable sellers who supply really good products and some not so good.
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Posted 4 years ago
People are telling that DHgate is scam, but I've been doing purcharse on it for more than 3 years. I've never had any issues. Sometimes quality not perfect, but it's because i choose the cheapest seller. I've bought more than 20 000$ on this website and never had any issues. You have to find good sellers, same as eBay. Shipping sometimes long, but this is what happens when you buy in China. I highly recommend DHgate for reseller. Thank you
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Posted 4 years ago
Great customer services by Demi Lu On my purchase of laser machine. Company is outstanding for Great customer services
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Posted 4 years ago
Made it possible to have what I normally wouldn't be able to.
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Posted 4 years ago
I ordered a BIC Team cycling kit,(French national champion version.) It arrived on time and met all of my expectations.
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Posted 4 years ago
I love everything I buy
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Posted 4 years ago
3 out of 3 very happy Delivery date correct, quality very good for the price. Read the reviews!!! It pays to pay a bit more.
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Posted 4 years ago
Dhgate customer care number 07763083512 07763083512 Dhgate customer care number 07763083512 07763083512
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Posted 4 years ago
Dhgate customer care number 07763083512 07763083512 Dhgate customer care number 07763083512 07763083512
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Posted 4 years ago
I always check the reviews before I order and look for picture reviews. I have bought numerous of items. Shoes, belly ring piercings, makeup, snorkels. I am always impressed, and satisfied. Would recommend to anyone, as long as they look at the reviews:)
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Posted 4 years ago
I never have problem if the order did not arrive I get my refund very fast.
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Posted 4 years ago
I have been buying from this place for a couple of years and no problems with them, but you have to understand that if you are paying cheap for items they are not top quality. I won't recommend electronics but clothes and shoes are great for the prce you pay.
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Posted 4 years ago
I had a custom made Mother of the bride dress made and it came out PERFECT!! Great communication and customer service.
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Posted 4 years ago
it works... the idiot complaing about boohoo impossible price 7grand golf clubs selling for 350usd - wake up they aren't real but look the same you total, blooming druga- hence the price.
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Posted 4 years ago
Ordered 2 football jerseys. They came in less time than I was told. They are awesome looking. Very happy. Just ordered more.
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Posted 4 years ago
Dhgate is well worth the price time and wait for items ordered
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Posted 4 years ago
I’ve placed 5 orders rec 1st one in 9 days and sunglasses where fantastic just awaiting rest will update soon
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Posted 4 years ago
DHGATE responded in a timely manner and answered all my questions. When I told them I had a bike show, they shipped my fairing kit right away. I was pleased. Appreciate it
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Posted 4 years ago
Shoes and clothes looks real and fells real.
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Posted 4 years ago
DHgate.com is rated 1.4 based on 977 reviews