Dior Reviews

Name: Dior
Rating: 1.69

1.7 Rating 140 Reviews

17 %

of reviewers recommend Dior

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Metrics

1.7

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I prefer to give no stars. I spent a lot of money while in London at Dior. One of the items was a simple phone case that started falling a part and fading 1 week later. I live in Canada so I took it to get fixed or exchanged. They said if it could be fixed I would have to pay for it. I said its faulty so lets exchange. Sorry no exchanges from Dior stores in another country. So I am stuck with faulty product. Do not ever buy from Dior. We were treated poorly in London with another mess up while purchasing and then again here at home. So many other designers to go to that do not treat you that way. If I had known they would not even honour their product outside the country its purchased in I never would have bought it. I thought spending over $10,000 on products with them they would treat me like the other designers we buy from. I was wrong. Never ever again will I buy from Dior.”

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Posted 3 years ago

“Sent me a belt with buckle poorly made that's broke off. I returned the belt over a month ago going on 2 months still no refund or anything. I spend a lot of money on your products to be treated with such poor customer service”

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Posted 3 years ago

“My warning to consumers is to be wary of shopping online at Dior because from my personal experience they do not value customer service and will find minuscule reasons to avoid issuing refunds. Worst experience I’ve ever had with customer service. I returned a garment because the size was too small and once they received my package they denied me of my refund claiming hair and a smudge of dirt” on the garment. They proclaimed that the garment was too “used” and too “worn”. This of course upset me because it was completely false. The only time the garment was ever worn was to try it on once for 15 seconds at the most. I quickly realized it was too small and immediately placed it back into the box to ship out the next day. Speaking to Dior’s customer service MANAGER was a nightmare. They were very condescending and unwilling to help and would say things like “they are not a cleaning service and clothes have to be returned unworn in perfect condition”. Obviously people need to try the clothes on to make sure it fits. They were being very unreasonable. She showed ZERO concern when I shared with her my side of the story. She also did not provide for me any proof of the condition the garment “supposedly” arrived in. It was my word against theirs and too bad! I tried many times to explain to them that when I sent out the package there was absolutely NO dirt on it. She did not care to listen to me. I pleaded with her to be reasonable and her response was “ they are a luxury brand, not a reasonable brand” and kept repeating in a robotic tone their return policies. I left the phone conversation in tears. I have never been treated this poorly by a luxury brand customer service manager before. This was a horrible experience and I don’t wish it for anyone. I’m now out 1100$ and stuck with a sweater that doesn’t fit :(”

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Posted 3 years ago

“Miss Dior edp for me and Sauvage elixir for my Hubby. Simply beautiful. Classic and distinctive we both love these fragrances so much”

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Posted 3 years ago

“I purchased the ring as a special present for my daughter’s graduation, who is nearly 24 for £280. The ring arrived, it was well packaged and had the message I had ordered. My daughter began to wear the ring. She diligently took it off before washing, sleeping or using creams. My daughter herself purchased similar ring for £17 and uses the exact same routine. I attach photos of your £280 pound ring and the £17 ring for comparison. I do not expect a ring for this amount of money to be creating green marks on the finger and loosing its coating. Needless to say, I am very disappointed.”

Dior 1 star review on 28th December 2021

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Posted 3 years ago

“I had really good customer service at Dior store inside David Jones Sydney. Staff Jasmine was very friendly and helpful, she tried to help me to find the item. I bought a perfect gift and very nice experience.”

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Posted 3 years ago

“I am really disappointed with the customer service that I received from Dior. I ordered for next day delivery and did not receive it the next day, when I came to contact the online customer service they were no help and they had no manners. I expect so much more from such a big company. Will not be ordering again and I do not recommend ordering from Dior.”

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Posted 3 years ago

“I had a sample of Miss Dior I am definitely going to buy a bottle it is a beautiful smelling perfume it is so fresh xx”

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Posted 3 years ago

“I was sent some little goodies that smelt amazing!!! 🤩 thank you Dior ❤️”

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Posted 3 years ago

“I have always used Dior fragrance and I requested a sample of the the new Miss Dior and it arrived today and an added bonus Dior Sauvage which is bloody gorgeous my son wears this ... am just disappointed with the new formula of the new Miss Dior as its too floral for me.... I REALLY WISH THEY DIDNT MESS ABOUT WITH THE ORIGINAL FORMULA am 48 now and always wore it in my 20s but now I cannot get hold of the original fragrance which was sexy musky and gorgeous I was always complemented on wearing it ...but unfortunately DIOR have messed around with the formula too much and it's a NO from me ... sorry”

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Posted 3 years ago

“Received a sample of the new fragrance of miss Dior. What can I say truly amazing,today am going no treat myself.”

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Posted 3 years ago

“Massively disappointed ... Ordered the Rouge Dior Minaudiere which I love ... However, last year when I ordered the Holiday lipstick collection, it came in a breathtakingly beautiful box, tied with a satin ribbon and a few little extras, such as a Dior make-up pouch ... I was blown away by the packaging last year ... This year, I am extra disappointed ...”

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Posted 3 years ago

“Firstly thank you so much.for my samples of Miss dior and sausage.they r the best .from now on they r my favourite.thank you once again”

Dior 5 star review on 24th September 2021

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Posted 3 years ago

“Purchased Dior Homme....... So disappointed, it is nothing like the original. When did this change? unfortunately I bought 150ml size. It has absolutely no staying power at all. It is weak and has no depth. Smells wonderful for about thirty minutes and then almost completely disappears. I feel I have completely wasted the best part of £100.00. I note that Eau for men has also been discontinued?”

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Posted 4 years ago

“Horrible customer service:( I never will use them in the future:(”

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Posted 4 years ago

“I ordered shoes online. I tried on right shoe was to small. I returned for exchange for bigger size I was told the shoe I returned had dirt on them and they would not exchange them. I didn’t even try on the left shoe. Costumer service was horrible. DO NOT BUY ONLINE ITS A SCAM!!!”

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Posted 4 years ago

“Absolutely disappointed with Online shopping. First they sent the wrong item. Then they didnt refund. I have been promised an invetsigation for over two month. Got nothing and all my emails are lately being ignored. Absolutely the worst experience. Never had this with any of the brands before. DO NOT PURCHASE ONLINE!”

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Posted 4 years ago

“Will drop this brand permanently,”

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Posted 4 years ago

“Will never buy a product again!!!!! You support murders #freepalestine”

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Posted 4 years ago

“Every door experience I had was a disaster , the products were so dirty and when I asked for a refund the manager was so rude he even insulted my Arabian features , they are racist , they don’t support human rights, and their products had been going low quality and dirty lately which is understandable since they lost belle hadid 🖕🏻”

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Posted 4 years ago

Dior is rated 1.7 based on 140 reviews