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Dior Reviews

1.7 Rating 142 Reviews
17 %
of reviewers recommend Dior
1.7
Based on 142 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Dior 1 star review on 23rd August 2025
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Dior 2 star review on 25th June 2025
Leona J. Henderson
Dior 1 star review on 11th May 2025
Anonymous
Dior 1 star review on 11th May 2025
Anonymous
Dior 5 star review on 6th May 2025
James Nelson
Dior 1 star review on 8th July 2024
Anonymous
Dior 2 star review on 14th August 2022
Pamela
9
Anonymous
Anonymous  // 01/01/2019
Sauvage is very derogatory, might as well start another line of fragrance called "house slave" or a jewish stigma perfume called "war". Its that horrid!!
Helpful Report
Posted 6 years ago
Absolutely disgusted by the poor service I have recently received from the Christian Dior boutique in Covent Garden: I recently contacted Christian Dior's customer service department via the Dior website to ask about the availability of Diorissmo pure perfume - please note I am referring the pure perfume (Parfum), not the Eau de Parfum, which is available in most UK Dior stockists. This item is one of the few perfumes my Mum will wear, and the pure perfume has recently disappeared from all the usual Dior stockists. Customer services replied, and told me that their boutique in Covent Garden stocked the perfume, and they would be able to send it to me by post, as I live 200 miles from London. I immediately phoned the Covent Garden boutique, and spoke to a lady, who was utterly vague, and to be honest, sounded a right drip - not the sort of person you would expect to be employed by such prestigious company. She seemed ridiculously surprised that I was even asking for this item; as if I was asking for something made by some other company. She kept repeating that she "didn't think" they stocked the item, before eventually telling me they definitely didn't. While I was asking if she knew where I might get it, she suddenly discovered they DID stock it, AND it was in stock. I immediately asked for the item to be sent to me, which set off her ridiculously surprised attitude again - "SEND it to you??????? We can't do THAT - we don't know how much the postage would cost!". I ended the call at this stage. I really can't believe the attitude of this member staff - or that Dior are even employing someone so vague and watery. Her attitude lost the store a sale of £160. I have mail-ordered both my Mum and my wife various rare perfumes from companies such as Chanel in London with no problems whatsoever. The story has a happy ending, however, as following this call, I phoned the Dior counter in Harrods, on the off chance they might have the item, and they DID! They sent it to me, along with several free gifts and samples, with none of the nonsense I got from the Dior boutique. Still can't believe a company like Dior would behave like this! Unbelievably bad service!
Helpful Report
Posted 8 years ago
Dior is rated 1.7 based on 142 reviews