“The service in Dior USA is one of the worst in the world Most of the stores are changing sales persons due to bad salaries Whenever you stick to a new salesperson
it will be gone in only a few weeks They failed to ship a shirt ordered in the Soho store and they failed to refund me I was able to receive my refund using a dispute They failed to ship me a new order placed online I learned about this after sending an email They said that my size was not available after confirming my order They placed a second order with another size and I wonder if this new order will be shipped”
“I would like to compliment your staff name Pamelia. She was very patient to serve both of us, me & my daughter at
BICESTER VILLAGE.
I am greatly appreciate Pamelia.
I hereby wish you all the best in your future endeavours.
Best regards,
Carol Chua & Valerie Low”
“Very poor Customer Service.
No response to telephone messages or emails sent. No contact from anyone at Dior and no resolution offered even after speaking to an agent who promised to help in the matter.”
“I order 2 eye shadow and they only sent me 1, that was 10/12/23 I called they never refunded me and never provide me a pre - paid label since I got upset with the customer service I rather purchase from my local store other brand and today is 11/28/23 nothing”
“My son ordered a holiday gift set for me. It came without the complementary gift wrapping even though he asked for it. The worst thing is that they sent me a wrong perfume.
I emailed them because their chat didn’t work nor text messages. They said they are busy.
I received the response via email a few days later, they said the gift wrapping is while supplies last even though he ordered before Thanksgiving for Christmas and if I wanted to return, I could. That’s their response. The worst customer service! We will never order again.”
“I was not aware that my package needed a signature. I work a full time job and everytime the delivery came I was not home to sign. After 2 delivery attempts, they package had been shipped back to Dior. I have been trying to contact Dior numerous amounts of times over the past 3 days about this package through email, phone number, text message, and I have been on hold for numerous hours a day. This is horrible service, nobody answers the phones, I could not even be provided with as little as a refund. And there was no service provided to me at all. Horrible!!!!”
“On 27 August 2003 I ordered two pairs of Sneakers
They arrived on 29th August 2023. They did not fit and I needed to send them back.
On 04 September 2023 I re-ordered the same trainers in the correct size.
On 5th September 2023 I completed the returns process.
On 8th September the returns arrived as I got two emails from Dior, one at 08:43 and another at 08:55 saying it has been received. Both of these emails say you are refunded in 7 days.
On 8th September at 16:59 I got an email to say I am being refunded for the Black Suede Sneaker.
It is now 20th October 2023, so we are 6 weeks later and I still do not have the money back for the other pair. I call most days to chase this and I am told that it is down to the E-Commerce team, I have been told that I am owed the refund. But I am never told when I will get the money back.
Even today I called and it’s the same thing, I have to wait. I have already been waiting 6 weeks!
If you look at my account and my partners we spend a fortune with Dior… I now plan to stop shopping at Dior just out of principal.
I will call my bank today and have the money clawed back under insurance as I cannot trust Dior at all.”
“The worst experience I had with customer service. Ordered a pair of half boots from Dior online. The day it was delivered, I tried them on my wood floor and aparently there were lines on sole of the shoes due to trying the shoes on my wood floor for few steps (what a quality). Beside the shoes was pinching me from inside due to a lot of hand work and sowing. I returned the shoes, my return was not accepted.
No matter how much I tried to explain them that this was not my fault, they did not come up with alternative. I even told them that I’m going to buy something else with them, even if I have to pay more, or willing to get partial credit to buy something else since I can’t wear these 1600$ shoes. They were not willing to help at all. They kept saying that they took picture of the shoes and it looks like that it is worn. I returned the shoes right away. If I wore these shoes, why would I ask for partial credit or even willing to pay more to get something else?! I’m extremely sad because I won’t be able to wear these shoes due to so much discomfort.
This is the first and last shop from DIor. They had zero compassion and support.”
“Awful customer service, especially over the phone. Return policy is not what it seems, they care about the packaging to the last detail so that you would not get your return. If they send you faulty items which you send back, they try to blame you. Bogus system.
People you speak to through “customer care” seem like they are deliberately trying to incite you to anger.”
“Customer service is terrible, item was faulty and policy is for the customer to pay the expense to send it back to review and will be reimbursed with the new product, even though we have paid for the product anyway!! Extremely poor and will not be dealing with them again”
“bought a SAVAGE EDU PERFUME AND AFTER USE IT THE SMELL AFTER 15 MINUTES NOTHING AS PERFUME CUSTOMER SERVICE DO NOT ACCEPTED ANY RESPONSIBILITY
Date of experience: March 05, 2023”
“I returned a purse in Beverly Hills because I have been hearing horrible stories that they didn’t get a refund even if they mailed it, Dior claims they didnt receive the item so its your problem to track it. So I went to Beverly Hills and personally returned it, I have not received the refund, I called customer service they said the warehouse has not received the item and If I can go back to the boutique and find out when they sent the item back coz they “don’t have a phone number” for me to call the boutique so I have to drive all the way there to ask. Terrible!”
“Terrible customer service and they tried to blame the courier for the issue when it was clear that the issue occurred with them before the box was even shipped. Lucky it was only $30 on a beauty item. They had the nerve to tell me “it was on the invoice and so it was accounted for.” I’ve never heard of something so dumb in my life. They also stated that I would have to allow UPS to inspect the box. I’m sorry, I work 6 days a week and 12 + hours a day, I don’t have time to wait around for UPS. Never again. I’ll rather just buy from Sephora.”
“horrific experience with the worst group of staff i ever came across. order is EC00913594. bought a pair of sunglasses that came scratched. called and emailed them on the day i received it to inform them. was asked to return which i did on the exact same day i got it. received an email a few days later informing me that they cannot accept the item as it was scratched. IT CAME SCRATCHED!!!!!!! its now almost a month and still no refund or assistance??? they cost almost 500 euros and you want me to accept them scratched ? horrible company”
