DIRECTVAPOR Reviews

Name: DIRECTVAPOR
Rating: 1.74

1.7 Rating 381 Reviews

18 %

of reviewers recommend DIRECTVAPOR

Company Reviews

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Metrics

1.7

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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DIRECTVAPOR 1 star review on 28th March 2023

Anonymous

DIRECTVAPOR 1 star review on 21st November 2022

Anonymous

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“signed up for subscription shipments, got a new juice, wasn't a huge fan so I wanted to cancel that but keep my coils on autoship, emailed them and instead of them cancelling the juice like I had originally asked, they told me they wouldn't do it if I didn't call in, then when I said that made 0 sense, they just cancelled all of my auto shipments. customer service is rude. They make 0 sense. I'm not sure who's running that place but they need to get it together.”

Helpful Report

Posted 6 years ago

“Customer service is AWFUL! They act like you're stealing from them if you have a defective product, then they tell you they won't mail you a replacement for 10 days AFTER they look at the product. Never buying from them again. Too many better options out there!!! Not everyone is a THEIF!!!”

Helpful Report

Posted 6 years ago

“I had placed an order for a Smok G-priv baby starter kit and 2-3 day delivery on 01/12/19 (0100hrs) and Direct vapor instantly took the money out of my account. I had later checked my email (that afternoon) and they had stated that they had created a sticker for my order and after that, i never recieved an email or tracking number. After the 3rd day, i checked my emails and went back into my account with them and seen that they had posted that they were "taking inventory" and my order would take 3-5 days to be shipped out. Welp on the sixth day it still was not shipped out. I asked for a complete refund and they replied they would but, my money shall be put back into my account in 2-3 business days and that it would also take 3-5 business days for my money to be processed back into my account....? These guys should have shut down their site and stopped taking any orders. In the end, i will not ever buy from them again and will highly recommend everyone to stay far away from this terrible company... BTW this was going to be a gift for my wife (10 years together)... the BBB has 69+ complaints on these guys and this is just from ppl wanting to file a complaint. Just imagine all those ppl who never filed a complaint or a review?”

Helpful Report

Posted 6 years ago

“Purchased a Wismec Motive 2 and it quit working just outside of the warranty. I only had this product for 4 months with limited use due to the fact I have other mods I use as well. Also, tried to leave a one star review on the product, however, DirectVapor.com moderates their reviews. So if you don't give any product they sell a stellar 4 or 5 star review good luck being able to leave an honest review on a defective product they sell to warn others. My review did not include anything negative about DirectVapor.com only the Wismec product and trying to warn others to consider another pod setup before purchasing cheap Wismec products.”

Helpful Report

Posted 6 years ago

“I placed an order with Directvapor and immediately was charged for my purchase. That would have been ok, had I not then received an email asking me to verify my age. Not sure why I have to verify my age since I used a credit card. Credit card companies won't issue cards - anyway not the point. I verified my age. Then nothing. I tried to call Customer service and was on hold for over an hour. I hung up and emailed. I was sent an automated response. The money was taken from my account, the product not shipped. Don't waste your money on this fraudulent company.”

Helpful Report

Posted 6 years ago

“DirectVapor, I Order a tank and coils, I Never order there CHEMICAL_Nicotine. They charged card ,And never email order, just junk e-mail.”

Helpful Report

Posted 6 years ago

“Pathetic service . After placing an order for worth 176$ your customer support keeps sending me emails asking for ID proof and address proof. The money has already been deducted from my account and the response time is very slow after being open 24 hours a day for 7 days. I would like a reimbursement of my money . Absolutely useless service and a complete waste of my time .”

Helpful Report

Posted 6 years ago

“Been waiting on a refund for over 3 weeks. I've sent them 2 e-mails now and they refuse to respond. I called 2 weeks ago to get my refund and looks like I'll have to call again to see what went wrong this time.”

Helpful Report

Posted 6 years ago

“I placed an order on Friday, just called now on Wednesday to speak to the rudest women ever wondering where my package is she said it still hasn't shipped yet I did age verification that said two days. Since I ordered at 12 am I would have though that process would be over. The lady told me it should ship tomorrow. Thursday, so a week to ship my order. I had to pay for a tracking number which other sites provide me with my free shipping. Compared to other prices they are not the lowest but they were the only one with the kit I was looking for so I have them a try. Im going to choose not use this company again, who wants to wait two weeks from something not coming from Japan.”

Helpful Report

Posted 6 years ago

“Placed order Thursday 11/22/2018. Paid for fast shipping. Sent age verification. No response back. Called, on hold for 14min. Spoke to Maria. Asked questions about status of order and about their price guarantee policy. Maria couldn't answer. Puts me on hold w/o telling me. Hangs up the phone. I called back. Spoke to Ashley the manager after being on hold for 18min. Ashley didn't want to work with me. I asked for refund. Done with this company. Worst service I've had in a long time.”

Helpful Report

Posted 6 years ago

“Bought a sz mini G class August 29th. It already stopped working. Never dropping it or hurt it in any way. Call the company. And oh ya, warranty is already up! What a great deal $200+ for not even 50days!! Keep up the good work!!!!”

Helpful Report

Posted 6 years ago

“Well if you live in Canada don't bother. What should have been a $50 vape kit has now cost me over $100 in exchange rates and fees. Also you pay shipping and then pay again when the item arrives. Great gob!”

Helpful Report

Posted 6 years ago

“They sent me Freemax coils with my horizontech falcon artisan when I clearly ordered falcon triple mesh coils and to top it off it was all ordered together will not do business with them again and to top it off free max coils are half what the coils I paid for cost”

Helpful Report

Posted 6 years ago

“Misrepresented their stock, sent me the wrong, cheaper version of the coils I needed that I could have gotten literally anywhere else for cheaper. No help from customer service. If an item they claim to have stocked is hard to find and it seems too good to be true, it is.”

Helpful Report

Posted 6 years ago

“Agree that they have some of the worst customer service I have ever experienced. Placed a very large order with their company for E-liquid. I only received about half of my order. They told me that the second half was being shipped separately and provided me with a fake tracking number. When this was brought to their attention they simply sent me the tracking information for the first half of my order. My post office has no records of them having tried to send a second package. When they were made aware of all of this they simply decided to ignore the rest of my emails. Will be contacting my bank and going through the process of getting my money back as well as placing a red flag on their company as scammers.”

Helpful Report

Posted 6 years ago

“Terrible Customers Service. They charge you and weeks later shipment is incomplete, but you were stilled charged. No one called to make change on the order. All they do is say sorry and offered 20% on next order. Well first order was 50% off. Save your money terrible first time experience. What a sorry excuse for a Buisness.”

Helpful Report

Posted 6 years ago

DIRECTVAPOR is rated 1.7 based on 381 reviews