DIRECTVAPOR Reviews

Name: DIRECTVAPOR
Rating: 1.74

1.7 Rating 381 Reviews

18 %

of reviewers recommend DIRECTVAPOR

Company Reviews

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Metrics

1.7

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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DIRECTVAPOR 1 star review on 28th March 2023

Anonymous

DIRECTVAPOR 1 star review on 21st November 2022

Anonymous

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a smok and it broke after I charged it once. They made me pay for shipping to send the product back to them, and I haven't received word since. So not only did I lose my product, I paid extra shipping to send it back and didn't get that money back as well. Do not order from these guys, they too you off .”

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Posted 4 years ago

“Second time purchasing from Direct Vapor. Also the last time. My orders been sitting for over 24 hours and hasn’t shipped. I even paid for expedited shipping. Customer service said they won’t do anything for 20 days. Terrible company. Will not be ordering from Direct Vapor again.”

Helpful Report

Posted 4 years ago

“I placed my order 72 hours ago and it still hasn’t been shipped. I called the customer service number they provided and I was told it will take 20 days for a refund. I will no longer be using direct vapor. Terrible customer service and lack of shipping.”

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Posted 4 years ago

“Trash business. Don't order here”

Helpful Report

Posted 4 years ago

“DIRECT VAPOR refuses to honor their own warranty and manufacturer's, like VOOPOO's, warranty. There are plenty of honest vape suppliers so why deal with crooks ?”

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Posted 4 years ago

“I actually used direct vapes for over a year and had no problems up until recently. Therefore there should be no problem, I am in the system age verified and all. With that being said, it has now been *8 days* since my order has been listed as "being packed". Not only had it not been shipped out yet but the order hasn't even been filled yet! That's ridiculous! I understand wait times with the pandemic and all; I am an understanding person but, when your left in the dark and, you advertise SAME-DAY it NEXT-DAY shipping and you don't live up to it that's so inconsiderate and just rude!! And let me add, trying to get into contact with someone through customer service had been the BIGGEST effing hassle. They site took me on circles & of course the customer service number is closed on weekends 🤷🏼‍♀️ I've never had so much trouble with a company before. Really disappointed.. did I mention this happens to be the biggest amount of money I spent with this company as well. Not in total but at once. I'd normally spend about $20-30 depending on what I needed. Well I spent almost $70 not $20 and Id like to know wtf is going on! 🤦🏼‍♀️ I even placed an order with the other company I use and literally got it in 2 days and they are further away from me then direct vapes. Wtf direct vapes.. definitely lost me as a customer in this one.”

DIRECTVAPOR 1 star review on 13th July 2020

Helpful Report

Posted 4 years ago

“I placed an order on June 8 for standard shipping, six to eight business days. In June 22, my order still hadn’t arrived and when I looked at the status, it still wasn’t filled. I had to contact the company for them to fulfill the order. Six days later, the order was still in the pre shipment stage and hadn’t been sent out. I would not recommend buying from them as they can’t fulfill orders until contacted by the customer. If you are an internet company and can’t fulfill orders, then why still be in business????”

Helpful Report

Posted 4 years ago

“I ordered from the company three times and on my fourth time they said they were not able to verify my age and I sent them a picture of my driver's license. I don't know what is up with this company but this is not cool. I will not be doing business with them again”

Helpful Report

Posted 4 years ago

“I loved Direct Vapor as my go-to for direct sales, but they have mishandled my last two orders badly enough to warrant dumping them as a supplier. They tout on their website that orders placed before 12p ET are picked and shipped same day, and this is not the case. I complained to customer service, who ignored and tried to hone in on the fact I paid for Priority shipping with a 2-4 business day window. Yes, and that upgrade was purchased with the understanding the order would be pulled and shipped same day, not two days later. I've filed complaint with the Florida AG office over this, since they're advertising services they can't apparently fulfill.”

DIRECTVAPOR 1 star review on 26th June 2020

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Posted 4 years ago

“Sent wrong items and than had an attitude when I tried to call to fix it.”

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Posted 4 years ago

“terrible service, and they let you order things but hold your products hostage until you verify age. And you cant cancel orders. Why would i go through the hassell of ordering online when i can go down the street and get what i need without even whipping out my ID. fuckin losers”

Helpful Report

Posted 4 years ago

“The order status says complete, but the usps tracking says preshipment. As in they have yet to give it to usps. I was already able to order from a different vendor, and received the items while waiting. They still have yet to ship out my products and they have a no cancelation policy. This business does not have acceptable or healthy practices. DO NOT BUY FROM THEM. I want a REFUND.”

Helpful Report

Posted 4 years ago

“I ORDERED A NORD 2 AS A GIFT, IT SHOWED UP 9 DAYS LATER. IT WAS THE WRONG PRODUCT. THEY SENT A NOVO 2, A $30 DIFFERENCE. THEY ASKED ME TO SEND PICTURES OF THE WRONG PRODUCT AND SO i DID. I HAVE SENT 11 EMAILS TO GET THE STATUS, AND NOTHING, NOTTA, SCAMMERS. DO NOT BUY FROM THESE LOSER THIEVES. THEY STOLE $30 LIKE COMMON THUGS. P.O.S.”

Helpful Report

Posted 5 years ago

“They shipped the wrong product so I opened a ticket. It has been a week and haven’t heard a thing from them. They’ve sure sent a bunch of ads to my email though.”

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Posted 5 years ago

“Direct Vapor gave me an international number to call to “troubleshoot” defective coils. Um, replace the coils, they’re $10. But I’ve learned that desperate companies practice desperately, so let it ride and hope your products work or find a reliable vendor.”

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Posted 5 years ago

“Ordered two weeks ago. Paid extra for faster shipping. Order was still “being packed” a week ago so I contacted them. They only told me that I would receive a notice when it shipped. Still says “being packed” DOES NOT ALLOW CANCELLATIONS!! So basically they just take your money. ITS A SCAM!!!”

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Posted 5 years ago

“I just got hung up on. Miserable customer service!!!They also shipped someone else's vape to me and my package came COD!! I spent way over 100 bucks! I have been a customer for 4 years It is real easy if you hate people get a new job. There are a lot of other sources for vaping supplies.”

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Posted 5 years ago

“I have been after them to cancel my order. I have found the same product at a cheaper price. They have yet to send my package after several days now, and are denying my request for my order cancellation. They have the worst customer service and not the best prices. They seem shady. I would advice NEVER order from them.”

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Posted 5 years ago

“I placed my order April 29 and I still haven’t received my order it’s now may 14!!! 😡”

Helpful Report

Posted 5 years ago

“Told due to coronavirus my shipment would be delayed by 72 hours...and I paid for priority shipment..10 days later I canceled the order..the spare pods that I ordered at the same time came in a week..but no mod..terrible business practices...and total liars...don't not even shop here ever..should be looked into for fraud.”

Helpful Report

Posted 5 years ago

DIRECTVAPOR is rated 1.7 based on 381 reviews