DIRECTVAPOR Reviews

Name: DIRECTVAPOR
Rating: 1.74

1.7 Rating 381 Reviews

18 %

of reviewers recommend DIRECTVAPOR

Company Reviews

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Metrics

1.7

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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DIRECTVAPOR 1 star review on 28th March 2023

Anonymous

DIRECTVAPOR 1 star review on 21st November 2022

Anonymous

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In Sept. our credit card number was stolen and we couldn't figure how. Low and behold, we get a letter in Dec. Stating they had a breach the same week we ordered and card numbers and info were stolen. BOOM... What a PITA when you have so much tied to your card. They waited 3 months to notify customers even tho they have all our email addresses. Never again...”

Helpful Report

Posted 4 years ago

“Everything on here is true. Worst company I have ever dealt with. Lies, lies, and more lies everytime I call. Their practices are deceptive and their customer service is awful. Rudest people I've ever spoken too. Still waiting for my shipment 20 days later, but you better believe their billing is quick and efficient. My card was charged within a minute. They won't refund once they create a shipping label and that's the catch, as soon as they get your order they create it whether they ship it or not. Don't order from here. I wish I had looked them up first. Lesson learned.”

Helpful Report

Posted 4 years ago

“If you're expecting quick shipping, look elsewhere. I paid for priority shipping and it took 7 days just to make it to the distribution facility. As I'm typing this I'm still waiting for my order. Never ordering from here again. Direct Vapor sucks balls.”

Helpful Report

Posted 4 years ago

“I ordered a product on November 28th and paid extra for priority shipping 2-4 days. Today is December 4th and not only do I still not have my product the package was just shipped today, 6 days after I ordered even when I paid for quick shipping. I submitted a ticket days ago and received no response.”

Helpful Report

Posted 4 years ago

“I ordered 2 vape pens kits. I called as soon as I got it and one was so harsh I could't use. It felt like it would burn my mouth. Customer service was to email me a return authorization. Never received. I called them again and the lady said someone would call me. the one I thought was ok started to do the same thing. I changed the coil and put new oil in it , didn't help. I thought maybe a coil would be available in less harsh taste. I have pretty much given up on them. That is $100.00 lesson.”

Helpful Report

Posted 4 years ago

“Defective device. Terrible policies and even worse customer service. Also the rating system on the website is rigged.”

Helpful Report

Posted 4 years ago

“My product, NKD 100 Lava Flow, is counterfeit.”

Helpful Report

Posted 4 years ago

“Ordered a new sub ohm tank (Smok tfv16). First time i filled tank would not close. Spoke with customer service and we tried all the fix its they recommeneded. Nothing works. Then they spring the warranty doesnt cover tanks, but they will give me 20% off a new one....this is a new one.....so what does their warranty cover....obviously nothing, last time ever using them”

Helpful Report

Posted 4 years ago

“I cancelled my order because your website did not allow me to take pic of my ID. My CC was charged immediately and they took over 4 days to cancel transactions - lying all the time that they never charged my card. Had to file a complaint with the BBB. Never again.”

Helpful Report

Posted 4 years ago

“Received faulty device. Paid nearly $100 for something that won’t even turn on. Troubleshooted with new batteries, videos and phone calls. All kinds of hassle for a brand new device. Now I can’t even get it replaced or return it because no one will call or email me. Waited on hold for 30 mins. Still nothing. I am not happy.”

Helpful Report

Posted 4 years ago

“While the inventory is good and prices are comparable the shipping is awful! Every time we order it takes at least 7-10 days to get the product. Done with DV...”

Helpful Report

Posted 4 years ago

“Customer service is horrible. Can’t leave a bad review on there website. Will never buy from them again!”

Helpful Report

Posted 4 years ago

“Ordered from this site several times and found their website to be quite unnecessarily difficult to navigate. God awful design. There customer service is a joke and practically nonexistent as it is nearly impossible to even find the phone number from their website. Expect deliveries to take at least twice as long as advertised EVERY TIME you order no matter how much extra you pay. And yes they do sell tons of clones, it’s pretty obvious when you get their products that this business is just a step up from a classic philippine scam lol”

Helpful Report

Posted 4 years ago

“Orders are constantly wrong (50% or more). Prices on their site often different than what shows up in the cart. Customer service is hit or miss. I've had some agents straight out call me a liar and others taken care of issues ASAP. I can't use them again, it's more of a time waster than anything. It's worth more money to shop somewhere with better consistency and service.”

Helpful Report

Posted 4 years ago

“Shipping sucks, CS is no help and I paid for priority 2-4 day shipping. Well 7 days later, still no product. Thanks for charging for priority and then taking who knows how long for the product to arrive. I was hoping this would be a great place to order Salt Nic from but it appears the only winner here is the business owner. Do not buy from this vendor - horrible CS and shipping via USPS is terrible.”

Helpful Report

Posted 4 years ago

“They don't even deserve one star! Bought SMOK RPM80 PRO and had issues with leaking. Contacted them gave me instruction how to use it, followed their instruction but it was still leaking juices. They told me to send back, I sent it back and waited for more than 10 days with plenty of calls to see what is going on. They send me another one supposedly the same brand but it was still leaking. I asked for a refund, strangely they told me they do not accept refund and I had to order another product with only 25% discount. Maaaaaan I got tired and bothered with them. Please be aware not to buy their products, they just rip you off and take your money. Go and find other brands in your local vape store better than to involve with DIRECTVAPOR!”

Helpful Report

Posted 4 years ago

“Trash business don't order from here. No customer service after purchase at all.”

Helpful Report

Posted 4 years ago

“Ordered a SMOK G priv 3 and 2x3 pack of coils yesterday 08/12/2020. Total order $114.00+. So the shipping was lightning fast for the coils ( tfv16 lite .15 ohm.) And shipped the same day only to find out that my mod and default color were back ordered. When the site clearly said in stock. I had no problem getting a response or a refund for the mod. But now I have to wait 5-10 days for the refund. So can't order from any where else and have 2 packs of coils I can't use. So they still got $28.00 out of me. Looks like they make their money by deception. Went on the site today and it still says they have the mod in stock, even after I told them the color didn't matter . I will never and I mean never order from them again. Not even coils. So buyer beware. The reason I have them 2 stars is their c.s and refund only took 1 day. But if you have had good experiences with them than go for it. Me you only took me once and we're done. By by direct vapor. I would pay a higher price for better service any day Kevin Neel”

Helpful Report

Posted 4 years ago

“Bought this on June 6 and was broken. I received a RMA on June 16 to return it under warranty and was told it would take 5-10 days to process. After hearing nothing I contacted them on July 17 and was told it could take weeks to process. I received an email on August 4 that it was being sent to the management team and I would hear from someone within 24-48 hours. 4 days later I had not received a call nor email so I contacted them for info. It’s now August 12 and still no contact. Bottom line, BUYER BEWARE, buy from these people at your own risk. If there’s a problem don’t expect any response much less any service, just throw away whatever you bought and buy a replacement from somewhere else.”

Helpful Report

Posted 4 years ago

“This company charged me almost $50...then sent me on a wild goose chase that took 7-hrs to reconcile. My account stated they shipped me a Wismec Starter kit and that I received it. After talking with customer service and no help - I called the USPS. I then found out they must haves mailed me a letter ‘cuz it was 1 oz. Seven hours of MY time to rectify this mess. I will NOT be ordering them ever again. Very angry!!!”

Helpful Report

Posted 4 years ago

DIRECTVAPOR is rated 1.7 based on 381 reviews