DIRECTVAPOR Reviews

Name: DIRECTVAPOR
Rating: 1.74

1.7 Rating 381 Reviews

18 %

of reviewers recommend DIRECTVAPOR

Company Reviews

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Metrics

1.7

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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DIRECTVAPOR 1 star review on 28th March 2023

Anonymous

DIRECTVAPOR 1 star review on 21st November 2022

Anonymous

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service sucks. Takes way to long to ship. I paid $30 for overnight shipping it took them almost a week to ship it. By that Time I purchased another mod from a brick and mortar store in my neighborhood.”

Helpful Report

Posted 5 years ago

“ABSOLUTELY DISGUSTING IM IN AFGHANISTAN AND HAVE BEEN WAITING FOR MY ORDER FOR NEARLY A MONTH AFTER PARTING WITH NEARLY $200 THE COSTUMER SERVICE IS ABSOLUTELY SHOCKING IVE EMAILED WITH VERY LITTLE RESPONSE IVE TELEPHONE CALLED NO ANSWER!!!! MAD IS A UNDERSTATEMENT SHOCKING SHOCKING SERVICE I WAS LOOKING FOR A RELIABLE SORCE NOT A HEADACHE!!!! LESSON LEARNT CHECK THE REVIEWS NEXT TIME!”

Helpful Report

Posted 5 years ago

“Ordered 2 batteries 10 days later tracking still says awaiting shipment this is by far worst company I ever dealt with.”

Helpful Report

Posted 5 years ago

“Worst company to order from I paid for 2-4 day shipping and package was being packed at they're warehouse for a week and a half yet they could issue my refund next day worst website of 2020”

Helpful Report

Posted 5 years ago

“Absolutely awful customer service. No correspondence. Not to let me know they required an ID check, not to tel me the status of my order. The tracking number on the site does not show any information. I have requested customer support over 7 days ago and then again 4 days ago. Still have not heard back from them. Basically it feels like they have just stolen nearly $200 from me.”

Helpful Report

Posted 5 years ago

“Worst company ever to order online from. I paid for 2 day shipping. First off took them 9 days just to process and ship order then took another 4 days to receive me order. DO NOT ORDER from DIRECT VAPOR!!!!”

Helpful Report

Posted 5 years ago

“"Little Scam Place" Do not even order from this place at all period. Bad service, bad shipment, no contact information. They wait until your payment is cleared through before packing and sending your product which takes more than two weeks. The 1 days shipment is nothing but a fraud. Don't do business with people like this. Middle finger to the owner who run this.”

Helpful Report

Posted 5 years ago

“I just before we were told we were going into lockdown in Melbourne Florida I scoured the town for my Brightleaf vapor I only found one store that I had to take the freeway to get to I bought six refills so I did not look like a hoarder and wipe them out Then I got home and ordered online 10 packs In the meantime I got sick and I was hospitalized That was on Tuesday before Easter and I did not get out of the hospital until holy Saturday And I was still very sick in bed My doctor told me I could no longer use vapor products or cigarettes so a few days ago I called to return my 10 packs which I had not opened even the main package and they said sorry I hope you’re feeling better but you’re past the 15 day limit Even after I explained that I was very ill due to nicotine products and their product probably did not help my health they would not issue me a refund so I have 10 packs of vapor I can do nothing with Just thought you should know what type of people they are on top of that I am 63 years old and living on a fixed income”

Helpful Report

Posted 5 years ago

“Horrible website, Password can not be reset- you get a loop of resetting password with a notification that your account has been blocked- without telling you how to fix it. Endless popup for new customer 15% off- and it looks like fraud as you can't access your acct to find out how to unblock after you paid for items that you never get an update on. Spend over 2.5 hours on this today, Not worth your time to save 2.00 when you can get same item for less or without incompetent IS people.No phone number to contact them- their parent company is Vaporfi, which does have a phone number.”

Helpful Report

Posted 5 years ago

“DO NOT USE...... Paid for over night, it's been a week. Tried to call... that didn't happen.... I was scammed outta 83.”

Helpful Report

Posted 5 years ago

“Didn't receive anything I ordered. After waiting 2 weeks I was told that the items were out of stock and didn't even ship. Even though these items are still available on their website. I will never order anything from this company again.”

Helpful Report

Posted 5 years ago

“Ordered 5 items and only received 4 (10 days later, when I payed the extra for expedited shipping). Sent email request to see where my last item was and what to do about the wrong items and still no response. Such a waste of money.”

Helpful Report

Posted 5 years ago

“I ordered a 2pack bundle of CBD cartridges from DirectVapor.com early last month. I got my package somewhat quickly (I paid for priority shipping). However, upon inspection, they only sent ONE of the two cartridges I ordered. And the one that did show up had burn marks on it and the plastic packaging was clearly melted. I contacted customer support to alert them to this. After 3 days, I got a response of "Sorry, what did you not receive?". I responded again and again, with no second response from them. They never even acknowledged that I was sent damaged merchandise. It has been 3 weeks since I got a response, so I'm chalking this up to a loss. Will never be a part of their scam again”

Helpful Report

Posted 5 years ago

“Three times I was sent the wrong product and I paid to get 3 days shipping got it in 12 days”

Helpful Report

Posted 5 years ago

“Paid $10 for Priority Shipping. Placed an order on Fri, Apr 17, 11:58 AM and it did not leave the distribution center until Thu, Apr 23, 4:04 AM. Actual shipment was fast (thanks USPS) once it left their distribution center (no thanks Direct Vapor). Spoke to customer service on the phone who said I would be refunded the $10 for shipping. Emailed with them to confirm this once I received my order and they denied the refund. NEVER AGAIN.”

Helpful Report

Posted 5 years ago

“I have contacted them multiple times. It states they are experiencing high than normal contact support volume and can take 24 hours and max 48 hours to contact back. Well its been well over that, still says my I.D. has not gone through. And I was charged. There is no place to cancel your order. Do not order from this company. I made the mistake of not seeing reviews 1st.”

Helpful Report

Posted 5 years ago

“I paid $20 on the 24th for 2 day shipping on batteries. Its been in pre-shipping since the 25th. I've submitted multiple tickets, none of which have been responded to. Unlike their website which claims 48 hours response time at the MOST, it's been 4 days since I submitted a ticket. Customer service is f***ing awful. What's the point of paying extra money when it takes the same time as regular shipping does? Not to mention noone from their company will answer. Stay away from this trash company, they are garbage.”

Helpful Report

Posted 5 years ago

“Not sure what to think right now. Because of all the Covid craziness, I totally understand that things must be hectic for retailers, but at the same time, there still needs to be some order and accountability. I ordered some hardware and it took over a week for me to receive it. Unfortunately, I have to return the products(which are totally unopened). The website advises to email company in order to request RMA for return. Well, after literally 2 days of trying to search for contact info on their website, I was finally able to locate some info to use to submit a ticket. I had to search all over google to track down this info. It was really weird that I could not access this info anywhere on their website? I’ve noticed others have had the same complaints. I submitted the ticket and explained in full detail my situation, provided all detailed info like Order#, name, phone number, address, etc. After submitting the ticket, I received an email stating that they received my request and will get back to me within 48hours. I gave it 48hours and no response. Over the course of a week, I have literally submitted this ticket about 5 times, and have still not received a response. Again, I understand times are crazy right now, but the total lack of communication is unacceptable. The reason I’m so bothered is because the website makes it clear that I only have 15 days from THE TIME OF PURCHASE to make a return. Well, it was a total of 8 days right off the bat from the time of purchase to the time of receiving products. So according to their policy, that’s already half of my return window. Now that it’s been a week since requesting return and still no response, I’m afraid that once they finally do respond to me(if they do) they going to try and tell me that I’m past the return window or something, and I’m sure that will turn into a mess in itself. I’ll really lose it at that point! It seems I’m not the only one having communication issues with them right now, so beware!”

Helpful Report

Posted 5 years ago

“They claimed to have inventory of joytech coils I wanted. They were out of the other size 0.25 vs 0.6. They offered me a new customer discount of 20% so after comparing prices and seeing what inventory else where, I ordered. They sent me the wrong size coil and only gave the discount on the first item I put in my shopping cart. The 20% discount did not correct after I added other items out of the cart and calculated again. I figured they were like other online merchants and would correct the error with a store credit or credit back on my CC. They responded that it was 20% on the subtotal... so after I confirmed the amount and pointed out that the invoice discount was clearly not the same, they still came back with the same answer like it was a robot an not a person. Then I realized they had baited and switched on me. My image of the order and calc is off by 10cents but you see how they didn't come close to calculating the 20% on the subtotal. Wish I had looked for reviews before I ordered.”

Helpful Report

Posted 5 years ago

“I ordered 4 coils and 2 batteries. First coil went bad in 4 days. 1 of the batteries weren't any good. I emailed the company 3 days ago but no response. Going to have to call them, but from reviews on here, it's going to be a pain in the rear.”

Helpful Report

Posted 5 years ago

DIRECTVAPOR is rated 1.7 based on 381 reviews