discountcoffee.ie Reviews

Name: discountcoffee.ie
Address: Lissue West Industrial Estate, Unit 8-12 PRM Complex, 18 Rathdown Road, Lissue West Industrial Estate, Unit 8-12 PRM Complex, 18 Rathdown Road, Lisburn
Rating: 4.88

4.9 Rating 12,268 Reviews

98 %

of reviewers recommend discountcoffee.ie

4.9

Based on 12,268 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

015547288

Email:

greatcoffee@discountcoffee.ie

discountcoffee.ie 5 star review on 23rd August 2026

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a coffee and got a wrong one, I also ordered wrong coffee pods with the same order and ask the lady on the phone can you take it back as a courtesy but she wasn't interested, also she organized a pickup date when we were closed when I asked why? She said I didn't told her we are closed that day but she never asked in first place,I m customer over 10 years but I won't be anymore.”

Helpful Report

Posted 10 months ago

“Never fulfilled order till I went chasing up my order! Oh missed now sent not great customer service!!! Could do better!”

Helpful Report

Posted 11 months ago

“One of the syrup bottles could not be opened, as the bottle cap kept spinning as it was defective. The other syrup bottle contained an ingredient that is a known irritant, and the ingredients were not listed on the website - why I don't understand, as consumers want to know what is in the products they are buying. After two emails, I finally heard back from customer service. Didn't appreciate their unbothered tone. Said I could return for a refund but I would have to pay shipping costs. Both bottles are glass and very heavy, so this would have cost me alot to return. One item was defective so this was not my fault and I shouldn't have to spend more money to reurn it. Customer service wouldn't offer a return shipping label or a courier collection, just an outright 'no we're not going to do that.' This is a company who obviously don't value customer service and satisfaction - very disappointing and won't be ordering again from here.”

Helpful Report

Posted 11 months ago

“You don’t seem to reply to your emails .”

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Posted 11 months ago

“My order arrived with the incorrect products included, wrote to customer services.. took 2 days to get a reply and a further week for them to send the original product I ordered.. bear in mind I’ve been ordering for years and am a loyal customer.”

Helpful Report

Posted 1 year ago

“Would not recommend, ordered a syrup that was available online, got sent the wrong one, then when contacted the company got told the one I ordered was actually out of stock even though it still showed available on the website. Got a refund for the syrup but lost out on almost 5 euro of delivery charges. Would not reorder.”

Helpful Report

Posted 1 year ago

“Still not received.”

Helpful Report

Posted 1 year ago

“5 emails for 1 order. Even the owner emailed. They obviously don't care about GDPR. My email address was given to you for one reason. To buy coffee. Not to give a review. Not to be contacted by the owner. To buy coffee. How many more emails will they send?”

Helpful Report

Posted 1 year ago

“First time using the site and probably the last. Bought 3 1kg of coffee. One of the bags had an expiry date due up a few weeks after purchase. Mistakes happen and that’s fine but I have emailed and sent a message on Facebook and have not had any response which I think is bad form. If your business model is to send out end of life products and then blank the consumers you should state this. Would not recommend. I will go back to my previous provider.”

Helpful Report

Posted 1 year ago

“Sadly after several years of excellent coffee & service Discount Coffee no longer price in GBP only in Euros which means I would incur a bank charge on each purchase. Sorry for a business based in Northern Ireland that is very poor practice. I can no longer recommend you as a supplier”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback; we always appreciate hearing from our customers. We're sorry to hear that the change in currency has caused inconvenience for you. We understand how important it is for our customers in Northern Ireland to manage costs effectively. We're constantly reviewing our policies to ensure we can provide the best service possible. Your feedback will be taken into consideration as we move forward. Thank you for your support over the years. We hope to find a solution that works for you in the future. Best regards, The Discount Coffee Team

Posted 1 year ago

“Hi, I have received my order yet. I have raised the concern to DPD and connected to 2 agents already. For some reason I can't access their website right. I am very disappointed.”

Helpful Report

Posted 1 year ago

“My (monin) pump didn't fit in my monin syrup waste of money”

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Posted 1 year ago

“Poor Customer Service. Left an email and called the company to discuss my issue but received no response.”

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Posted 2 years ago

“Excellent products and fast delivery well packaged.”

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Posted 2 years ago

“Ordered coffee beans on Friday before their 3pm deadline for next day delivery. After 5 days, my order has not even been dispatched yet. Local grocery stores are only slightly more expensive and you'd have the beans immediately. Other online coffee suppliers are cheaper with 1-week delivery. If Discount Coffee is neither cheap nor fast, why order from there?”

Helpful Report

Posted 2 years ago

“I ordered few items from the company for the work event a week in advance of the event. Their website stated that it is next day delivery if order placed before 3pm. Friday come, I still didn't have my order. I send an email, but never got a response. I contacted them first thing Monday morning just to find out that the order was damaged en route and they would send new one out only Monday afternoon. The package didn't arrive on time for the event. I had to go and search items myself in town and it was a big hassle. They were nto in hurry to send a new package as they took action only after my call on Monday. Very poor service.”

Helpful Report

Posted 2 years ago

“Ordered 500 cups before 3pm for next day delivery and I was very rudely advised over email the next day that I wouldn’t have them until the following day. Absolute waste of my time.”

Helpful Report

Posted 2 years ago

“I sent a note immediately after ordering to have my order amended..l. This was actioned and I received a reply two days later to say I was too late and the order was processed...extremely poor customer service!!”

Helpful Report

Posted 2 years ago

“I was really looking forward to my discount coffee order but due to the courier’s (dpd) carelessness I did not receive my order as the package was left in an unsafe place after I specifically asked them not to deliver on a certain date which they confirmed with me but proceeded to deliver it while I was not at home. I do hope the company will do their best to change my mind and order again in the future but while they use DPD’s services I will not be reordering.”

Helpful Report

Posted 2 years ago

“You seem ok with dpd leaving my parcel outside to be stolen. I’m a private person. That’s not only my parcel at jeopardy when they do that, it’s my delivery data. So until that’s corrected I can’t say more.”

Helpful Report

Posted 2 years ago

discountcoffee.ie is rated 4.9 based on 12,268 reviews