“Amazing customer service helping sort out a replacement due to shipping issues and the quality of the posters are great as always. I do think the packaging needs updating though to reduce movement and shifting inside the box during delivery. But overall great, would buy again.”
“Amazing support after the delivery (not the order) was messed up. Once contact had been established, the replies were fast and meaningful. Happy customer right here.”
“I suspect displate using a chatbot because I can't get a simple yes/no answer. I initially asked if I could use a dry-erase marker and the response was an apology for my difficulty ordering a sign (I haven't ordered anything yet). When I tried to clarify that I wanted to use a dry erase marker and be able to wipe it off with a napkin, I was advised against using a permanent marker (which I didn't mention either). Hopefully the 3rd time is the charm, but I doubt it. I should also mention that I also mentioned using erasable "liquid chalk" markers in both the initial inquiry and attempted clarification, which probably confused the system.”
“Easy to navigate the website, I wanted to change my order after I submitted it and cancelation was so simple. There was a small glitch when canceling it with the bot and customer service was quick to get back to me to ensure I got a speedy refund”
“My first package arrived messed up due to fedex, the displate customer support was so kind and they helped resolve the issue right away. My package was replaced and my new one is in perfect condition, would buy another one in the future.”
“I felt so bad reaching out with an issue, as I love this company. They emailed and updated every step of the way. They apologized and they made it very easy to fix. This tiny mix up only reassured me that this is a company that wants to put cool things out, and make people happy. No fuss! 🫶”
“Excellent customer service and really cool posters! Ours arrived damages - this is the second time our poster has arrived damaged - they really should package them more securely! - but they were very responsive and immediately sent out a replacement that looks fantastic! Also worth noting easy and helpful hanging instructions!”
“Item arrived bent. Displate replaced it after they saw the pictures. The entire transaction took under 2 weeks. Very satisfied. Recommend them highly.”
