“Après avoir partagé mon problème avec le SAV de Displate, j'ai du leur réécrire un mail, car après 2 semaines ils n'avaient toujours pas répondu. (Pour leur défense, l'épisode de Noël venait de passer.) Cependant, après le deuxième mail, je n'ai attendu que quelques heures avant une réponse très conciliante, me renvoyant un nouveau poster très rapidement.
Merci à eux !”
“Original displate arrived damaged but the support took 10 minutes to give me a response saying it was damaged and that they're making a new one and sending it to me, within 2 weeks I have a brand new undamaged displate 10/10 support!”
“After issues with my poster arriving dented and mis-spelled, Displate issued a refund and i was able to order again. This time it arrived in perfect condition and was easy to mount on the wall. Very happy.”
“very nice support! Package got re-delivered after the first delivery was unsuccessful because of DHL. They were very understanding and didn’t charge anything extra. Plus: The displate itself is so prettyyyyyy! Really love it, will order again!”
“Displate products, service, and support have always been excellent. I have ordered quite a few times now and on my latest order it arrived bent during the shipping process; I sent the pictures and info to support, who promptly had it replaced in no time at all; I received the new plate undamaged and all is well, thank you very much!”
“My experience with Displate has been excellent from start to finish. The website is intuitive, and the shipping to Ireland was faster than expected for a custom-manufactured item. The packaging was robust, ensuring the metal plates arrived in pristine condition. It’s rare to find a company that balances high-quality manufacturing with such efficient logistics and responsive customer service. Best greetings to Ewelina. Thank you so much. Well done!”
“Very quick and helpful when we had issues with the shipping service. Unsure if it’s their choice but they ought to stop using FedEx if possible.
This part is an issue I’m taking with the survey. It gives me 2-3hrs, 3-6 hrs, or 6-12hrs and then skips to over a week. It was not over a week that I waited for a response but it was also not 6-12 hours.”
“The quality of posters is superb, really great images, high quality materials, packaged beautifully with clear instructions on how to install, plus much quicker delivery than i thought it would take - it has been a pleasure to have purchased these”
“I put in a wrong mail into the order. My mistake, but it got sorted with the support team in around two days and my order still arrived on time. Very pleased, great team over at Displate and the product is just amazing. I love it…. ❤️❤️❤️”
“Great customer service. Bot did the best it could and then opened a ticket for me. Agents were quick with their response and able to help me cancel an order.”
“They couldn't supply what I needed and took a long time to respond to let me know this.
However, they were polite and very thorough in their answer showing that they were dealing with the matter personally and not in a generic way.”
“Transport service had slightly bent the displate I ordered for a gift. With providing pictures, they offeren to print a new one instead. Great service (but what would you expect). PS you get even some Nice meme when sending them a message.)”
“Ordered for my nephew, and he absolutely loves them. We did have some issues with shipping, but Displate customer service was responsive and attentive as we navigated the process of getting a replacement shipment sent out.”
