Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: The Offices, 57 Newtown Road, Brighton, Brighton and Hove
Rating: 4.81

4.8 Rating 1,970 Reviews

95 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Dolly and Dotty 5 star review on 13th January 2026

204

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Always great stuff from Dolly and Dotty. Great range of sizes too. Almost every item is available up to size 26. They ship quickly and have consistently good quality.”

Helpful Report

Posted 2 years ago

“Great products at reasonable prices. Excellent customer service too: no problem in exchanging items for different sizes.”

Helpful Report

Posted 2 years ago

“I bought a dress in size 8 which was a great fit! it didn't feel too hot in summer despite being black, which was great (summer heatwaves are usually terrible for someone with a gothic style!) The shipping was fast, the dress looks beautiful and the pockets are a great bonus! Thank you!”

Helpful Report

Posted 2 years ago

“Fab products and top customer service - would recommend!”

Helpful Report

Posted 2 years ago

“Lovely dress and quick delivery”

Helpful Report

Posted 2 years ago

“I was really pleased with my first order”

Helpful Report

Posted 2 years ago

Dear Gillian, Thank you so much for your lovely feedback! We’re thrilled to hear that you were really pleased with your first order. We truly appreciate you taking the time to share your experience and hope to welcome you back soon. Kind regards, The Dolly and Dotty Team

Posted 1 week ago

“A great company with excellent customer service.”

Helpful Report

Posted 2 years ago

“Just love the two dresses in which I brought from Dolly & Dotty. I will definitely be buying from them again 😊👍”

Helpful Report

Posted 2 years ago

“Love this company. I’ve bought many dresses from them. Love them all. The last dress Janice I pre ordered and I wasn’t disappointed. It is beautiful. Highly recommend this company.”

Helpful Report

Posted 2 years ago

“Very pleased with the quality and look of my dress which fully meets the description. Thank you Linda”

Helpful Report

Posted 2 years ago

“Great the dress was lovely will definitely purchase from dolly and dotty ahain”

Helpful Report

Posted 2 years ago

“The dress is lovely, it's big in size, so I'd go one size down, but I can't speak for all their dresses, but this one was big anyway. Quick customer service, but very slow when it comes to refund. It was a while back that I sent the first dress back as it was too big, and 2 weeks later I still haven't heard anything about the refund. Hence the 3 stars and not 5.”

Helpful Report

Posted 2 years ago

Hello Maria, Good news! We've received your return package and wanted to let you know that we're already processing your refund of £50.00. We apologize for the delay in processing it, as we're currently short-staffed. Your patience is greatly appreciated. Rest assured, we're working diligently to expedite the refund and get it to you as quickly as possible. You can expect to see the refund in your account within the next few business days. We sincerely apologize for any inconvenience caused and thank you for your understanding. If you have any questions or concerns, please reach out to our friendly customer support team. We're here to assist you in any way we can. Thank you for your continued support. Sincerely, Your Dolly&Dotty Team

Posted 2 years ago

“Very good customer service. Dresses sent very quickly. Dress material is of good quality and I love the different prints!”

Helpful Report

Posted 2 years ago

“Fantastic print. Beautiful dress thank you xx”

Helpful Report

Posted 2 years ago

“Super quick delivery.”

Helpful Report

Posted 2 years ago

“Lovely dresses from Dolly and Dotty in such great prints and using fab material. Their website and delivery are very good too.”

Helpful Report

Posted 2 years ago

“Exceed my expectation. Loved the material and swish of the dress, the cut was lovely and print was fabulous. This was my first purchase but it won't be my last. Would like to see shorter-length dresses and pick a print and add the dress to the style”

Helpful Report

Posted 2 years ago

“The order arrived fairly quickly, nice quality dresses but unfortunately 2 were far too big and the other one too small. A real shame, hopefully the returns process is ok.”

Helpful Report

Posted 2 years ago

“Easy to navigate website, descriptions of dresses are clear and detailed. Prompt delivery.”

Helpful Report

Posted 2 years ago

“Reasonable prices for good quality products, communication is also very good. In my opinion, the dresses are on the smaller side eg I am usually a size 12 but needed a size 14.”

Helpful Report

Posted 2 years ago

Dolly and Dotty is rated 4.8 based on 1,970 reviews