Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: The Offices, 57 Newtown Road, Brighton, Brighton and Hove
Rating: 4.79

4.8 Rating 1,606 Reviews

94 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Amazing service, kind, courteous customer service, very helpful with my order, quick to respond. Dress is fabulous makes me feel great, lovely feeling material.”

Helpful Report

Posted 1 year ago

“Returned dress as to big ...paid for track and sign...was signed for as delivered on 10th Feb still waiting for refund on 21st Feb...sent 2 emails and had no response.. really disappointed as was going to order smaller size when money went back in account won't bother now”

Helpful Report

Posted 1 year ago

Dear Suzanne, We sincerely apologise for any inconvenience you've experienced regarding your recent return. We appreciate your patience and understanding. Upon investigating your case, we acknowledge that we did not receive any emails from you apart from the one sent yesterday. We regret any oversight in communication. Please be informed that your refund has already been processed. You should see the funds reflected in your account shortly. We understand the frustration caused by the delay and assure you that we are working to improve our response time. We value your business and would like to extend our sincere apologies for any inconvenience this may have caused. If you have any further concerns or questions, please feel free to reach out, and we will do our best to assist you promptly. Thank you for your understanding, and we look forward to serving you better in the future. Best regards, Dolly and Dotty

Posted 1 year ago

“I ADORE your Billie dress and I will be ordering more of this style! Claudia is a different material though, clingy and didn’t like it!”

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Posted 1 year ago

Dear Siobhan, We're truly sorry to hear about your recent disappointment with the fabric quality of the dress you purchased. Our fabric selection can indeed vary between designs, resulting in different thicknesses and textures. We genuinely apologize that the material of this particular design didn't meet your expectations, especially after your positive experiences with our previous dresses. Your feedback regarding the fit and fabric is crucial to us, and we'll strive to ensure consistent quality across all our designs. We value your loyalty and support towards Dolly and Dotty. If there's anything we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction means a lot to us. Warm regards, Your Dolly and Dotty Team

Posted 1 year ago

“Super fast delivery, literally 24 hours after purchase.”

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Posted 1 year ago

“Very pleased with the style, fit, print, and fabric of the dress I purchased. Shipped fast to the USA too. Definitely will purchase more from this brand.”

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Posted 1 year ago

“White petticoat was longer than dress , quality is good but didn’t match my expectations. I return my purchase as per instructions more then 2 weeks ago , haven’t received the refund yet.”

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Posted 1 year ago

Hello Oksana, We sincerely apologize for the inconvenience caused by the dress that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“Dress arrived late - I paid for next day but didn't receive it until two days later. Beautifully packaged though.”

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Posted 1 year ago

Hello Karen, We appreciate you informing us about the late package and we are so sorry for the inconvenience. I know how important it is for you to get your package on time and we know how frustrating it is to pay for express shipping but not get the package the next day. No worries, we refunded you the express shipping fee and you should see that reflected on your original form of payment within 3 business days. We hope you can forgive us for the mishaps and that you'll get back to us as a loyal customer. We would be delighted to serve you. Best regards, Dolly and Dotty

Posted 1 year ago

“Fantastic site- going to be throwing my money at this screen a lot :)”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Fast easy delivery. Good quality product. Loved the vast selection of dresses online.”

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Posted 1 year ago

“A lovely 50.s period dress, well made and excellent value for money, arrived promptly, I will be buying more.”

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Posted 1 year ago

“Love my dress. Easy ordering speedy delivery. Fantastic quality. Will buy again.”

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Posted 1 year ago

“Very fast and efficient service. There are so many dresses to choose from, I lost a whole morning deciding what to buy! The quality is excellent and I will be back for more I'm sure.”

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Posted 1 year ago

“Beautiful dress unfortunately ordered the wrong size and despite immediately trying to change the size the wrong size was posted out I would reorder the dress but the sizes are really off putting I wouldn’t have a clue what size to get”

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Posted 1 year ago

Dear Carol, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“My wife loves your dresses always fit so well and look great, she will be back for more”

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Posted 1 year ago

“I bought a size larger than normal as some independent shop sizes tend to be small. Unfortunately I had to return both dresses at a cost to me.”

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Posted 1 year ago

Dear Alison, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“Both dresses are lovely. Good quality material and so pretty and unusual.”

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Posted 1 year ago

“The dress that I purchased is of high quality. The service is fantastic they let you know about every step from purchasing to packing to delivery so you know what's happening to your item.”

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Posted 1 year ago

“The customer service is excellent with Dolly and Dotty. I bought quite a few dresses and had to return a couple with no problems. The beach themed dresses is great quality and very good value. It’s weighted and very stretchy so you can go down a couple of sizes which is a great feeling too. The cotton dresses are true to size and have a great style to it. Love the pockets in the dresses I chose too. Definitely will be buying more in the future.”

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Posted 1 year ago

“My items were left outside my house, I never received these when reported to Dolly and Dotty this still is not resolved. The party these were ordered for is tomorrow”

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Posted 1 year ago

Hello Fiona, We're sorry about the inconvenience of your lost package. I understand your frustration, and I apologise that your package might be stolen. It's challenging when the proof of delivery indicates that the order reached your doorstep. The courier also won't respond to us. These are 3 items all in good condition when dispatched that are now lost, which is why it's hard for us to just refund or ask you to just choose 3 products as replacements because the tracking showed that the package is on your doorstep which you also confirmed it's your doorsteps, it's just that they might have been stolen. I hope you can understand us as a small company. If you want to expedite the investigation, I highly recommend reaching out to the courier directly to investigate further or check if there are any additional details they can provide. If you have any supporting information or documentation, sharing that with the courier may also be beneficial in resolving the issue. Kind regards, Dolly & Dotty

Posted 1 year ago

Dolly and Dotty is rated 4.8 based on 1,606 reviews