Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.91

2.9 Rating 1,311 Reviews

47 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.9

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer was quick he knew exactly what was wrong with the machine. Was polite and clean up after his self.”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review, Kim! We're delighted to hear that the engineer was quick and efficient in identifying the issue with your machine. It's great to know he was polite and left everything tidy after the job. We truly appreciate your feedback! If you need any further assistance in the future, please don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Very easy to book appointment. Able to get next day appointment. Engineer very good and resolved problem.”

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Posted 2 weeks ago

Thank you for your fantastic review, Anthony! We're delighted to hear that booking your appointment was a breeze and that you could get a next-day visit. It's also great to know that our engineer was able to resolve your issue efficiently. Your satisfaction means the world to us! If you ever need our assistance again, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“great friendly service, nice engineer.”

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Posted 2 weeks ago

Thank you for your lovely review, Tracey! We're so glad to hear that you experienced friendly service and appreciated our engineer. Your satisfaction means the world to us, and we’re here for you whenever you need assistance. Many thanks, The Domestic & General team

Posted 2 weeks ago

“All good, product, staff and prompt delivery.”

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Posted 2 weeks ago

Thank you for your fantastic review, Hil! We’re thrilled to hear that you had a positive experience with our product and staff, and that delivery was prompt. Your satisfaction is incredibly important to us, and your kind words motivate our team to keep delivering great service. If you need any further assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“My problem was dealt with very quickly and professionally. The man who handled my call was helpful and clearly explained all the necessary rules and regulations relating to my enquiry.”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We’re delighted to hear that your enquiry was handled quickly and professionally. Our team always aims to provide clear explanations and helpful support, so it’s wonderful to know that we met your expectations. If you need any further assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“That so concerned about your customers and that you you are fast on replacement if needed and the customer service are very pleasant to talk to p.s really that's all i say”

Helpful Report

Posted 2 weeks ago

Thank you so much for your wonderful review, Kenneth! We're delighted to hear that you felt well cared for and appreciated the fast replacement service. Our customer service team strives to provide a pleasant experience, and it's fantastic to know that resonated with you. If you need anything else in the future, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Excellent service”

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Posted 2 weeks ago

Thank you so much for your wonderful review, James! We're delighted to hear that you experienced excellent service. Providing our customers with the best possible experience is what we strive for, and your feedback truly inspires our team to keep delivering. If you need any assistance in the future, don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Always happy with the after sales maintenance of my appliances. As always Engineer arrived on time, let me know when he was on his way. Got my appliance working and stopped all the rattling Air flow now perfect so saving money on drying clothes.”

Helpful Report

Posted 2 weeks ago

Thank you for your wonderful review, Marianne! We're delighted to hear that you were pleased with the engineer's timely arrival and efficient service. It's great to know your appliance is now working perfectly and helping you save on drying costs. We truly appreciate you taking the time to share your experience, and we're always here to help if you need anything in the future! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Easy to book a call out and very good technicians .”

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Posted 2 weeks ago

Thank you for your fantastic review, Jon! We're delighted to hear that you found it easy to book a call-out and that our technicians provided great service. Your feedback truly means a lot to us, and we’re here whenever you need further assistance. Many thanks, The Domestic & General team

Posted 2 weeks ago

“It is very good service on the phone and came out with in two days”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We're delighted to hear that you received good service over the phone and that we were able to come out to you within two days. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you need anything else in the future, just give us a shout! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Excellent service, washing machine like brand new”

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Posted 2 weeks ago

Thank you for your fantastic review, David! We're delighted to hear that your washing machine feels like brand new again. Your satisfaction means everything to us, and we're glad we could provide you with excellent service. If you need anything else in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Excellent support for booking my cooker”

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Posted 2 weeks ago

Thank you for your wonderful review, Ali! We're delighted to hear that you received excellent support while booking your cooker. Our team strives to provide outstanding service, and your feedback is truly appreciated. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Brilliant engineer. Worked quickly and efficiently. And friendly”

Helpful Report

Posted 2 weeks ago

Thank you so much for your wonderful review, Susan! We're delighted to hear that our engineer provided quick, efficient, and friendly service. Your positive feedback means a lot to us and motivates our team to continue delivering the best possible service. If you need anything else in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“They were very good ,they were professional, polite, helpful,”

Helpful Report

Posted 2 weeks ago

Thank you for your wonderful review! We're delighted to hear that you found our team professional, polite, and helpful. Your feedback means a lot to us, and we’re here to assist you whenever you need it. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Easy to get an engineer out for my washing machine, he was very professional and polite also very helpful.”

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Posted 2 weeks ago

Thank you for your fantastic review, Christine! We’re delighted to hear that you found it easy to get an engineer out and that you received professional and polite service. It's always our goal to provide helpful assistance, so your feedback means a lot to us. If you need any further support, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Great service Thankyou”

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Posted 2 weeks ago

Thank you so much for your fantastic review! We’re delighted to hear that you experienced great service, and we truly appreciate your kind words. Your satisfaction means the world to us, and we're always here to help! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Easy company to contact by phone. Engineers are professional. If as in my case a repair couldn't be done, it was simple to get brand new replacement. When cooker needed repair, this was carried out within a few days from initial call”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We're delighted to hear that contacting us was easy and that our professional engineers were able to assist you effectively. It's great to know that the process of getting a replacement went smoothly, and we appreciate you sharing your positive experience with us. If you need any further support, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Excellent customer service and”

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Posted 2 weeks ago

Thank you for your fantastic review! We're delighted to hear that you had an excellent experience with our customer service. Your satisfaction is incredibly important to us, and we appreciate you sharing your positive feedback. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Brilliant saved a wee bird as well 😃”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely review! We're delighted to hear that we were able to help, and saving a wee bird is just the cherry on top! Your kind words mean a lot to us, and we're here for you anytime you need assistance again. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Domestic & General have been brilliant. Their service is fast, efficient and really reliable. Every time I’ve reached out to them, they’ve been friendly and professional, making everything simple and easy. It gives me real peace of mind knowing my appliances are covered by such a great company. I’ve got cover with Domestic & General for my fridge, freezer, oven, cooker, air fryer and hoover. All the important stuff!”

Helpful Report

Posted 2 weeks ago

Thank you so much for your fantastic review, Jen! We're delighted to hear that you've had a brilliant experience with our fast, efficient, and reliable service. It’s wonderful to know that our friendly and professional team has made everything simple and easy for you. Your peace of mind is what we strive for, and we're thrilled to have you covered for all your important appliances. If you ever need anything else, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

Domestic and General is rated 2.9 based on 1,311 reviews