Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.69

2.7 Rating 1,082 Reviews

41 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased & had no problems sunce”

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Posted 2 weeks ago

Thank you for your amazing review! We're thrilled to hear that you’re really pleased and have had no problems since. Your satisfaction is what drives us, and it's always wonderful to know we’ve met your expectations. If you ever need assistance again, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Fantastic price and service every time”

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Posted 2 weeks ago

Thank you so much for your fantastic review, Natalie! We're overjoyed to hear that you consistently find great prices and service with us. Your satisfaction means the world to us, and we're committed to keeping up the good work. If you ever need anything else, please don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Very helpful and friendly”

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Posted 2 weeks ago

Thank you so much for your wonderful review, Leila! We're so glad to hear that you found our team helpful and friendly. Your feedback means a lot to us and motivates us to keep providing the best service possible. If you need anything else in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Always quick to repair white goods. Never had a problem with them. Engineers always polite and helpful. Cost effective.”

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Posted 2 weeks ago

Thank you for your wonderful review, Carol! We're so glad to hear that our quick repairs and polite engineers have consistently met your expectations. It's fantastic to know that you find our service cost-effective as well! Your satisfaction means the world to us, and we’re here whenever you need us. Many thanks, The Domestic & General team

Posted 2 weeks ago

“Great service friendly staff”

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Posted 2 weeks ago

Thank you for your wonderful review! We're so glad to hear that you had great service and found our staff to be friendly. Your kind words mean a lot to us, and we're here to ensure you always have a positive experience with us. If you ever need assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“I was very satisfied. The mechanic came at the agreed time.He found what was wrong and put it right replacing the broken parts.It only took 30minutes or so and he left no mess.”

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Posted 2 weeks ago

Thank you for your wonderful review! We're so glad to hear that our mechanic arrived on time and quickly resolved the issue for you. Ensuring a clean and efficient service is important to us, and your satisfaction means the world to our team. If you ever need our help again, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Great punctuality and excellent service”

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Posted 2 weeks ago

Thank you for your wonderful review! We’re so pleased to hear that you experienced great punctuality and excellent service from our team. Your positive feedback means a lot to us, and we’re dedicated to maintaining these high standards for all our customers. If you ever need assistance in the future, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Easy to get hold of and and to get things progressed quickly”

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Posted 2 weeks ago

Thank you for your wonderful review, David! We're so glad to hear you found it easy to get in touch with us and that we were able to progress things quickly for you. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. If you need anything else, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“You dealt with my fault in a fast and professional manner. Thank you.”

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Posted 2 weeks ago

Thank you for your wonderful review! We're so glad to hear that we addressed your issue quickly and professionally. Customer satisfaction is what we strive for, and it's always rewarding to hear when we've hit the mark. If you need any further assistance, please feel free to reach out! Many thanks, The Domestic & General team

Posted 2 weeks ago

“Wine cooler arrived on time. Was contacted by delivery drivers to say ETA. Brought into house, unpacked and we put it into the kitchen. Very polite friendly drivers. Very helpful. 5 stars.”

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Posted 3 weeks ago

Thank you for your wonderful review, Paula! We're so pleased to hear that your wine cooler arrived on time and that our delivery team provided you with such a friendly and helpful service. Your positive feedback means a lot to us! If you ever need anything else, don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Very happy with the seamless and professional service received from Domestic & General from start to finish, from the helpful and informative advice received from your Customer Service team over the phone, and the user friendly website which made selecting a new washing machine easy, to the man who delivered the washing machine and installed so quickly, and last but not least, how the insurance cover was made so easy being applied to the new washing machine so efficiently, all in all an excellent service received from all parties involved, thank you so much, and the new washing machine is great too. If only other companies were as polished, efficient and provided as fast a service as Domestic and General have ... ! Well done 👏”

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Posted 3 weeks ago

Thank you so much for your amazing review! We're thrilled to hear that you had such a seamless experience with our service from start to finish. It's great to know that our customer service team, website, and delivery staff all contributed to your satisfaction. We strive to make everything as efficient as possible, and your kind words truly highlight our efforts. If you need any further assistance, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 weeks ago

“Easy to set up. Easy to book an engineer. Engineer came on time. Slight delay in the engineer’s report getting to D&G. New appliance delivered and installed on the agreed date. Beware - some policies do not include disposal of old or installation of new. Good installation job by the engineer.”

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Posted 3 weeks ago

Thank you for your wonderful review! We're delighted to hear that you found our service easy to navigate and that the engineer arrived on time. It's great to know that your new appliance was delivered and installed as promised. We appreciate your tip regarding the policies, and we always aim to provide a high standard of service. If you need any further assistance, feel free to reach out! Many thanks, The Domestic & General team

Posted 3 weeks ago

“I am always impressed with the service at Domestic and General. Most recently, our fridge was beyond repair and it was replaced within days, without any quibble. Everyone I was in contact with was friendly, polite and professional. Great service!”

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Posted 3 weeks ago

Thank you for your stellar review! We're thrilled to hear that you had such a positive experience with the service at Domestic and General. It's wonderful that our team could assist you promptly and professionally. Your kind words encourage us to keep delivering great service! If you need anything else in the future, please don’t hesitate to get in touch. Many thanks, The Domestic & General team

Posted 3 weeks ago

“I was very impressed with the resolution of my leaking washer dryer. After i complained that the machine was still leaking after the engineer tried to repair it D&G did not hesitate to suggest a new machine. The new machine arrived quickly and the old one taken away for a small fee. The only problem I have is that there was no option for installation so it took me nearly a day to install it and adjust the door to fit the unit. As 77 year olds it pushed my wife and I to the limit!”

Helpful Report

Posted 3 weeks ago

Thank you for your kind review, Keith! We're delighted to hear that we could resolve the issue with your washer dryer promptly and that you appreciated the quick delivery of your new machine. We understand that installation can be a challenge, especially when you're not quite as spry as you used to be, and we appreciate your patience in making it work. If you ever need assistance or have any questions, please don't hesitate to reach out! Many thanks, The Domestic & General Team

Posted 3 weeks ago

“Great service but the delivery guys didn’t bring my to to my door still happy with my new tv”

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Posted 3 weeks ago

Thank you for your review, Arfan! We're thrilled to hear that you're happy with your new TV. We're sorry to hear that the delivery experience didn’t meet your expectations, but we appreciate your understanding. Your feedback is valuable to us as we strive to improve our services. If there's anything else we can assist you with, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 weeks ago

“I just received a new AEG Washer Dryer from D&G partner marks and electrical which has then broke 9 days later I spoke to a manager and calk centre worker who did not help, rang again in the morning passed from pillar to post having to call each company to sort out a replacement estimated time for replacement 4 weeks! I called D&G again got put through to a lovely lady called Karen from product replacement who sorted everything for me . Karen was lovely polite and compassionate. Within 30 minutes my new washer dryer will arrive in 3 days and she even got me a refund for delivery snd instalation. Karen is honestly the only reason I will continue with D&G fantastic member of staff the other 3 members I spoke to before her could do with extra training. Well done Karen and thank you for treating me like a valued customer.”

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Posted 3 weeks ago

Thank you so much for your great review, Leonie! We're so pleased to hear that Karen was able to assist you and that you felt valued through the process. We truly appreciate your feedback regarding our team's performance and will certainly take it into account for training. It's wonderful to know that you're continuing your journey with us! If you need any further assistance, please don’t hesitate to reach out. Many thanks, The Domestic & General Team

Posted 3 weeks ago

“Customers service was there to help me with my answer u is a brilliant company 👌”

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Posted 3 weeks ago

Thank you for your fantastic review! We're thrilled to hear that our customer service team was able to help you and that you think so highly of us. Your kind words mean a lot and motivate us to keep providing excellent service. If you need any further assistance, we're here for you! Many thanks, The Domestic & General team

Posted 3 weeks ago

“Great service.”

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Posted 3 weeks ago

Thank you for your fantastic review, Craig! We’re thrilled to hear that you received great service from us. Your satisfaction is our top priority, and your kind words encourage us to keep delivering the best experience possible. If there’s anything more we can assist you with, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 3 weeks ago

“From breakdown to replacement machine to be delivered and fitted was less than 6 days the engineer was in my house in less than 24 hours D and G had his report and made a respectable offer offer of a like for like appliance. Delivery was Ace”

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Posted 3 weeks ago

Thank you for your fantastic review, Charles! We're so happy to hear that we could assist you quickly from breakdown to delivery. It’s great to know our engineer was able to get to you so promptly and help with the process efficiently. Your satisfaction is our priority, and we appreciate your kind words about our service! If you ever need anything else, just let us know. Many thanks, The Domestic & General team

Posted 3 weeks ago

“Yes thank you . I can do washing by machine .”

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Posted 3 weeks ago

We're glad to hear that you can do your washing by machine with ease. If you have any questions or need further assistance, we're here to help! Many thanks, The Domestic & General team

Posted 3 weeks ago

Domestic and General is rated 2.7 based on 1,082 reviews