Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Excellent service and it true if they can’t fix it the supply a new one thank you”

Helpful Report

Posted 5 months ago

Thank you so much for your amazing review, Lily! We're delighted to hear that you had a great experience with our service. Ensuring that our customers receive a replacement when we can't repair their appliance is something we take great pride in. Your kind words truly motivate us to keep doing our best! If you ever need assistance again, please don't hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 5 months ago

“Excellent service”

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Posted 5 months ago

Thank you for your fantastic review! We’re so glad to hear that you found our service excellent. It’s always our aim to provide a seamless experience for our customers. Your satisfaction means everything to us, and we truly appreciate your feedback. If you ever need assistance in the future, don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 5 months ago

“Been with D&G for many years and am still surprises at how easy, quick and simple it was for me to get a new replacement fridge. Did not take long at all to have it delivered. Am extremely happy with the service I have and hopefully always will receive.”

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Posted 5 months ago

Thank you for your wonderful review, Chem! We're thrilled to hear that you found the process of getting a replacement fridge so easy and efficient. It's fantastic to know that our service continues to meet your expectations after all these years. If there's ever anything more we can do for you, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 5 months ago

“Domestic & General certainly delivered from the first phone call to installation of my replacement appliance. Thank you”

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Posted 5 months ago

Thank you so much for your kind words! We're delighted to hear that you had a great experience with us, from the initial call to the installation of your replacement appliance. Your feedback truly means a lot to us! If you need anything else in the future, please don’t hesitate to get in touch. Many thanks, The Domestic & General team

Posted 5 months ago

“Excellent”

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Posted 5 months ago

Thank you so much for your excellent review, Mandy! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and it makes us proud to know we met your expectations. If there's anything else we can assist you with in the future, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 5 months ago

“Very responsive, pushing Siemens to deal with the problems. Very quick to respond post the write off to offer a replacement like for like. Marks Electrical delivered within 2 days. Unfortunately the replacement unit was delivered damaged, however Marks we’re back the next day with a new unit, this time in good working order 😃”

Helpful Report

Posted 5 months ago

Thank you for your thoughtful review, Eddie! We're pleased to hear that you found us responsive and swift in resolving your issues. It’s great that Marks Electrical was able to deliver the replacement so quickly, and we sincerely apologize for the hiccup with the initial unit. We're glad everything worked out in the end. If you have any further questions or need assistance, please feel free to reach out. Many thanks, The Domestic & General team

Posted 5 months ago

“Very helpful and very quick in responding so very happy with the service”

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Posted 5 months ago

Thank you for your fantastic review, Carl! We're so pleased to hear that you found our service helpful and responsive. It's always our goal to provide quick assistance, and your satisfaction is our top priority. If you need anything further, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 5 months ago

“Very quick replacement, both decision and delivery. Very comprehensive updates from Marks Electrical with delivery on a Sunday. Easy to upgrade facilities.”

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Posted 5 months ago

Thank you for your fantastic review, Susan! We're thrilled to hear that you had such a quick and smooth experience with your replacement, and that our updates kept you informed throughout the process. It's great to know that our delivery service on Sundays worked well for you, too! If there's anything else we can assist you with in the future, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 5 months ago

“Help full arrangement but install is not free”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We’re glad to hear that you found our arrangement helpful. We understand that installation costs can be an important factor, and we appreciate your input on this matter. Your satisfaction is our priority, and we're here to assist if you have any further questions or need assistance. Many thanks, The Domestic & General team

Posted 5 months ago

“Making the claim was easy, you sent me the returns envelope quite quickly, repaired quickly and sent back quickly. Communication was great and clear.”

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Posted 5 months ago

Thank you so much for your wonderful review, Christina! We're thrilled to hear that you found the claims process easy and that our service met your expectations with quick repairs and clear communication. Your satisfaction is our top priority, and your feedback is greatly appreciated. If you ever need assistance in the future, don’t hesitate to reach out to us. Many thanks, The Domestic & General team

Posted 5 months ago

“Everything was efficient.”

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Posted 5 months ago

Thank you for your amazing review! We're so pleased to hear that you found everything efficient. It's our priority to ensure a smooth experience for our customers, and your feedback reassures us that we're on the right track. If you ever need assistance, feel free to reach out anytime. Many thanks, The Domestic & General team

Posted 5 months ago

“Domestic and General were very quick and efficient with the delivery. Excellent service. Thank you.”

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Posted 5 months ago

Thank you for your lovely review! We’re so pleased to hear that you experienced quick and efficient delivery. Providing excellent service is our top priority, and your feedback truly motivates us to keep delivering our best. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 5 months ago

“Very competitive prices and excellent customer service. All repairs I’ve had have been handled effectively and quickly and any problems I’ve encountered have been resolved very well and professionally.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic review, Bill! We’re thrilled to hear you found our prices competitive and our customer service exemplary. It's our priority to ensure that all repairs are handled swiftly and effectively, so your feedback truly warms our hearts. Should you need any assistance in the future, feel free to reach out anytime. Many thanks, The Domestic & General team

Posted 5 months ago

“The engineer came on the date stated - he said it wasn’t able to be fixed and would submit his report. The same day we were given a choice of fridge freezers we could have as a replacement and ordered that evening. That was delivered on the agreed day and for a small fee - under £10 our broken fridge freezer was taken away”

Helpful Report

Posted 6 months ago

Thank you for your fantastic review! We're so pleased to hear that our engineer was able to assist you efficiently and that the replacement process went smoothly. It’s always our aim to provide outstanding service and ensure our customers are satisfied. If you have any further questions or need assistance, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 5 months ago

“They sorted my query really quick and I cannot fault than I had an engineer come out to my property and I needed a replacement very quickly”

Helpful Report

Posted 6 months ago

Thank you for your fantastic review, Miss! We’re so glad to hear that your query was sorted quickly and that our engineer could address your needs promptly. Providing timely support is always our goal, and it’s wonderful to know we met your expectations. If you require any further assistance in the future, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 5 months ago

“Helpful, efficient and kind staff both on the phone and delivery.”

Helpful Report

Posted 6 months ago

Thank you so much for your lovely review! We're thrilled to hear that our staff provided you with helpful, efficient, and kind service both over the phone and during delivery. It’s our goal to create a positive experience for all our customers, and your feedback is greatly appreciated! If you ever need assistance again, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 5 months ago

Thank you for your lovely review! We're thrilled to hear that our staff provided you with helpful, efficient, and kind service both on the phone and during delivery. Your satisfaction is what we strive for, and your feedback really brightens our day! If you ever need assistance in the future, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 5 months ago

“Replacement delivered 10 days late due to D&G having my address wrong. Asked BEFORE delivery if they had it right operative said yes.”

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Posted 6 months ago

Thank you for sharing your experience, Hugh. We sincerely apologize for the inconvenience caused by the delivery delay and the address confusion. We understand how frustrating it can be when expectations aren’t met, especially after confirming details prior to the delivery. Your feedback is crucial in helping us improve our processes and accuracy in order handling. We want to ensure that you receive the service you deserve moving forward. If you have any further concerns, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 5 months ago

“Excellent customer service. Extremely professional. Very knowledgeable and thorough.”

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Posted 6 months ago

Thank you for your wonderful review! We’re so pleased to hear that you experienced excellent customer service from our team. Your acknowledgment of our professionalism and knowledge truly warms our hearts. If you ever have more questions or need assistance, please feel free to reach out. Many thanks, The Domestic & General team

Posted 5 months ago

“Washing machine replaced as unable to be fixed. Customer service very good. Choice of machines very good. Delivery quick and price for fitting and taking old one very good.”

Helpful Report

Posted 6 months ago

Thank you for your fantastic review! We're so pleased to hear that you had a positive experience with our customer service and found our choice of machines and delivery options to your liking. Ensuring our customers are satisfied is our top priority, and your feedback truly brightens our day. If there's anything else we can assist you with, feel free to reach out anytime! Many thanks, The Domestic & General team

Posted 5 months ago

“Sick and tired of getting the survey to fill in please stop sending me them”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We apologize for the inconvenience caused by the surveys. We understand that receiving multiple requests can be frustrating, and we appreciate you bringing this to our attention. We’ll look into reducing the frequency of these surveys to ensure a better experience for you moving forward. If you have any additional concerns, please feel free to reach out. Many Thanks, The Domestic & General team

Posted 5 months ago

Domestic and General is rated 3.1 based on 1,637 reviews