Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.78

2.8 Rating 1,156 Reviews

44 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.8

Based on 1,156 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Write Your review

Tell us how Domestic and General made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolute terrible service avoid at all cost, don’t want to know if you have a problem, spent all day on the phone on hold with still no response”

Helpful Report

Posted 3 years ago

“urge you not to deal with this company at all. Extremely bad customer service, no respect to customers and no one is willing to help. I have a policy with them to cover integrated FF with ao, the front plastic cover of the fruit drawer cracked. I have been waiting for a replacement for 5 weeks. I spent more than 9 hours in total in several calls trying everything, raised a complaint but no gain. I had enough and very frustrated from the amount of the horrible music I had to hear while I am waiting on the phone. I cancelled my DD and I will never use them again. Also I will just spread this bad experience to everyone I know.”

Helpful Report

Posted 3 years ago

“Avoid at all costs”

Helpful Report

Posted 3 years ago

“WORST COMPANY EVER! D&G= BORiS JOHNSON LIES. Do not use, they take your money each month (fraud) then not interested when you ring up. 14 days after 1st phone and 7 phone calls later and 2 engineers not turning up and probably beaning on hold 3hrs. Happy days d&g now cancelled my policies.”

Helpful Report

Posted 3 years ago

“Appalling Service!!!!!!! Cooker got written off, took a week to order, was only when made a complaint that something was finally done, paid for installation and old cooker to be taken. Came this morning 18/1/22 to be told no such installation and removal is in place, new cooker left in middle of kitchen. Unable to move around it. Disabled child cannot get in with wheelchair. Explained this numerous times. Nearly 3 hours on phone so far!!!!!! Disconnect 3 times. Constantly being transferred to different people as well as having to repeat myself over and over again so far spoke to 9 people. Still nothing has been resolved.”

Helpful Report

Posted 3 years ago

“Awful company. Boiler broke down on Christmas Eve 24th Dec no hot water or heating unable to attend until 30th Dec 2022. Still didnt show up. Took time off work and spent day chasing up engineer that they had forgotten to book. Eveything the customer service advised was wrong. Beyond incompetent ,their complaints people must be very busy completely unhappy and will take to the ombudsman. At best False advertising however with this level of dissatisfaction I feel it is a company set up to decieve”

Helpful Report

Posted 3 years ago

“Only adding to previous comments…. Spent whole morning trying to resolve issue regarding two ‘condemned’ appliances. Can’t offer me same brand???? Tried live chat 5 Times…cut off each time in one way or another, either allegedly transferring to appropriate person or suggested a double oven when I don’t even have space for one then ended the ‘chat’ before had chance to respond. I could write a book … needless to say now looking for alternative insurance”

Helpful Report

Posted 3 years ago

“Repeat of complaints outlined by other Domestic & General customers below. Wait 2 hours for phone to be answered. My dishwasher has not been working since 2nd November 2021. Multiple appointments by engineers throughout November and December when no-one turned up with no warning, Appointment date made without consulting me, parts re-directed to other jobs, now mid-January and engineer came out this morning without the required new parts....still can't get through to Senior Complaints department. D&G & Whirlpool - neither taking responsibility for the situation and pass you backwards and forwards between them. Ridiculous. Ian Mason - if you're out there - take responsibility. Stop taking on more custom than you can cope with.”

Helpful Report

Posted 3 years ago

“Pay out over £62/month for kitchen appliances. Thought this would be for peace of mind if something went wrong!!!!! Couldnt have been more wrong. Could have refitted my entire kitchen with electrical appliances with what we've paid out!!! Washing machine broke down 4th Jan 2022. 1st a available appointment was Thurs 13th Jan. Engineer arrived nd said he didnt have the part 'Pal' !!! Hate being called that!!! Would arrange to come following week on the Fri 21st Jan. Then got a txt to say an engineer would come on Mon 24th Jan!!! Not holding my breathe!!! Shocking service. Dont know how they are still legally allowed to operate.”

Helpful Report

Posted 3 years ago

“Don’t take out an extended warranty via Nu-flame gas fires because you will be given a contract though Domestic &General and they don’t cover gas fires. I have a fault with my gas fire and they sent an engineer who only service boilers. I was told we don’t have anything to do with fires. I shall no be reporting them to the ombudsman. I have checked what Domestic&General do insure and gas fires isn’t one of them.”

Helpful Report

Posted 3 years ago

“Do not buy a policy with this company !!!! I’ve cancelled mine . No washing machine since reported on 27 th nov . Rescheduled engineer appointments with no notification . Multiple phone waits , cut off twice by 2 rude people . Spare part ordered then engineer turned up today without it ! Complaints department rubbish. Website give an email to write to for complaints which bounces back . Need reporting to national TV and exposing . Shocking company . Just hung up after being on hold for 2 full hours !! What a joke”

Helpful Report

Posted 3 years ago

“The worst service provided. Staffs would not deal with your complaint or concern but would pass it on to another adviser. Waited 25 minutes for them to answer. Rubbish service.”

Helpful Report

Posted 3 years ago

“Worst service ever”

Helpful Report

Posted 3 years ago

“Domestic & General must be one of the worst companies to deal with. We are all used to poor service from suppliers these days but D&G takes this to a new level. I have paid for Breakdown Insurance, for my expensive coffee machine, for five years and this year the machine finally failed so I took it down to Argos for repair or replacement. I was disappointed to be told that Argos (the name on my paperwork) sub contract this work to D&G and I had to call them to arrange the repair. The Saga starts on 30th December. Called D&G and spoke to “David” who listened, took down my details/policy etc..and arranged a collection by carrier called Skyline…this turned out to be fiction. He also gave me the number of the Repair agent, Staffords with the number 03450-758 1545. I called them but they denied all knowledge and said that for several years they had not been involved in collections or deliveries…just repairs. I called D&G back, asked for David, who I was told didn’t exist…then put me on hold….I gave up after 30 mins wait. Called D&G again and spoke to Mary….gave all the details again…I think she gave me a Claim Ref 9115531. Mary said I should make a complaint so I was transferred to Jo in the Complaints Dept., who recorded the problem under ref DG 1796606 Jo said that she had discussed the problem with Melissa (her senior) who would get back to me the same day. I then received two calls on my phone that “may” have been D&G but as they lasted just “two” rings it was impossible to answer in time…no messages left and so I concluded that the complaint had died. A collection had been arranged however for Monday 3rd January but this did not occur, as I realised this was a Bank Holiday. I called and asked for Melissa, who I was told did not exist, but the operator (no point in names as they all lie) arranged a DPD collection 5th January. I waited in expecting a notice from DPD, as they do. Nothing happened so I called DPD on the number I requested 0212 750500 and quoted the collection ref given 00592515751. I was informed that the package had been collected and an image of the item on the van was available….When I asked for the address it was given as a house on Great Burches, which is near me but NOT ME. I called D&G again and “Nigel” took all the details and said I must be transferred to “resolution” but actually after 20mins a staff line answered. In desperation I asked not to be transferred to a holding line but even though the staff member promised I went on hold for 30mins and gave up. I called one more time and spoke to NONKU (you can’t make that up!!) who contacted DPD, who confirmed that some technical error had occurred and the parcel must be re-scheduled. Nonku promised to record the problem, escalate the collection and most importantly get her manager to call me the same day after 4pm.. I received no call. Called D&G again 6th January and Sherene answered…she read the details and decided to cancel the original claim and restart a new claim Ref 9162715. A courier will call to arrange collection next day. 7th January, waited in until 3pm but no message/call/email so called D&G again and Sebastian said he would transfer me to Staffords for me to arrange the courier. I confirmed that Staffords told me that they do not arrange collections. Asked to be transferred to a line manager and spoke to Mandy and we went through the history. Mandy Mkosi stated that I had to arrange the courier with the repair agent Staffords…..totally different to the previous agents that arranged courier collections directly, as above. It seems that no one knows how to arrange the repair. Mandy would not transfer me to her senior but offered Resolution Dept (tried that) or Complaints Dept (tried that) or me to speak to Staffords…put through but phone options did not give me the choice of arranging a collection…so I choose option 1?? Libby reluctantly tried to book a collection, took down the Claim No and Policy No but then asked for a referral No (D&G never mentioned or provided this). Libby asked me to call D&G back to get the number…you really couldn’t make this up. Asked to speak to a manager and she cut me off.”

Helpful Report

Posted 3 years ago

“Washing machine broke down on the 29th December 2021, rang customer services they said they can't access Candy repair schedule, so after being on hold with domestic and general I had to ring them. Then domestic and general said they have a 3rd party company I could use, rang them they said they stopped using d&g over 2 weeks ago now! So I rang candy, there customer services is a joke,the wait time is horrendous well over an hour. Booked in for repair in the 11th Jan 2022 then they left me a message stating they were coming out on the 17th Jan! Over 3 weeks without a washing machine and got children too! Avoid this company I will not be renewing my insurance with these!”

Helpful Report

Posted 3 years ago

“Absolute shambles. been over a month with no washing machine. Engineer turned up without parts. Said he would order them and 2 weeks later still nothing. spent over 3 and a half hours in phone calls but no resolution. forever on hold.”

Helpful Report

Posted 3 years ago

“They used to be really good. Unfortunately, lately you cannot get a repair for about a month so you're stuck with no appliance for a long time which really disrupts your life. Im left with no washing machine for a month now, what's the point in paying every month? I'm starting to rethink being with them honestly. After paying so much each month, you expect a better service. I had to wait two months just for an engineer (absolute gem) to come out and write off my fridge at the end of last year. Christmas was pretty rubbish with a dodgy fridge that kept leaking all over my kitchen. I can't say I've had the best experience honestly, which is a shame as they're lovely people. Just too busy and really not worth the money”

Helpful Report

Posted 3 years ago

“DONT USE Domestic & General UK! Never use these people ever again, been with them years and when we do claim 3 days before Christmas when our cooker packed up! they refused to help, no RETURNED phone calls as promised, ruined our Christmas 2021, THANKS Domestic & General UK!, we had to buy a new cooker, insurance with these upstarts are totally pointless!”

Helpful Report

Posted 3 years ago

“Domestic & General are just a load of scam artists. The only thing you get from this company is a worthless policy that cost a lot of money. Be warned!!”

Helpful Report

Posted 3 years ago

“Avoid at all costs- unless you have time and money to throw away !! Horrendous customer service, all more hassle that it’s worth. Hours of phone calls that equate to silly offers of repairs being made (a month for the next appointment) for a repair agent to come and fix my Candy dryer. Promised phone calls that never came, expected to wait an unreasonable time just to save themselves money when in the long run it would be cheaper to replace the item (that I’ve paid for probably 3 times over in insurance over the last few years!!) Absolute shambles of a “company” that sells you a product to deliver you absolutely nothing in return apart from stress and hassle! Avoid avoid avoid.”

Helpful Report

Posted 3 years ago

Domestic and General is rated 2.8 based on 1,156 reviews