Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“I thought they where most helpful ,and where always there if u needed help thank you for your help”

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Posted 5 months ago

Thank you for your fantastic review! We're so glad to hear that our team was able to assist you and provide the help you needed. Your kind words truly motivate us to continue delivering great service. If there's anything else we can do for you, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“Very fast very effective and easy to deal with.”

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Posted 5 months ago

Thank you for your fantastic review, Siovanya! We're thrilled to hear that you found our service fast, effective, and easy to work with. Your satisfaction is our top priority, and your kind words truly motivate us to keep delivering excellent service. If you ever need assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“The delivery and installation of our replacement cooker was carried out very efficiently. The only problem was that like most electrical items purchased these days, the cooker did not come with any sort of manual and it was a difficult task to trace the manual online.”

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Posted 5 months ago

Thank you for your fantastic review! We're so glad to hear that the delivery and installation of your new cooker were carried out efficiently. We understand the frustration of not having a manual readily available, and we appreciate your feedback on this. We're always looking for ways to improve our service and make things easier for our customers. If you need any further assistance, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 4 months ago

“Tried their best to fix the problem with my washing machine. When all attempts failed the replaced with no fuss”

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Posted 5 months ago

Thank you for your positive review! We're so glad to hear that our team put in their best efforts to resolve the issue with your washing machine, and we appreciate your understanding during the process. It's great to know that the replacement was handled smoothly for you. If you ever need anything else, please feel free to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“Happy used for years and will continue to”

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Posted 5 months ago

Thank you for your fantastic review! We're so happy to hear that you've been satisfied with our service for years. Your continued trust means the world to us, and we're committed to providing you with the same great experience every time you need us. If there's anything we can assist you with, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 months ago

“Perfect service every time I’m delighted with D&G Couldn’t be more helpful Worth the money”

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Posted 5 months ago

Thank you so much for your fantastic review, TJL! We're thrilled to hear that you’re delighted with our service and found our team to be so helpful. Your satisfaction is truly worth everything to us, and we appreciate you highlighting the value of our service. If you ever need anything in the future, please don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 4 months ago

“Although we were without a washing machine for nearly 6 weeks we were very well informed at all times, the replacement machine has (so far) exceeded our expectations and we are happy with the outcome.”

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Posted 5 months ago

Thank you so much for your kind review, John! We're really glad to hear that you were kept informed during the wait and that your new washing machine has exceeded your expectations. Your satisfaction is our top priority, and it's great to know you're happy with the outcome! If you need any further assistance, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 months ago

“Quick first class service, thoroughly recommend them”

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Posted 5 months ago

Thank you so much for your fantastic review, David! We’re thrilled to hear you experienced first-class service and appreciate your strong recommendation. Your satisfaction is our top priority, and we’re here to help whenever you need us. Many thanks, The Domestic & General team

Posted 4 months ago

“Everytime had issue with my appliances they always come to my rescue. I would never use any other insurance company for my appliances.”

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Posted 5 months ago

Thank you so much for your fantastic review! We're thrilled to hear that we've been able to come to your rescue every time with your appliances. Your loyalty means the world to us, and we’re glad to be your go-to insurance company. If you ever need further assistance, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 4 months ago

“Arranged everything quickly. The engineer fixed the problem quickly and replaced the malfunctioning part. Well done.”

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Posted 5 months ago

Thank you for your fantastic review! We're thrilled to hear that our engineer was able to resolve the issue quickly and efficiently. Your satisfaction is our priority, and it’s great to know we met your expectations. If you need anything else in the future, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 4 months ago

“Engineer attended went through all the things that could be wrong with my washing machine and explained a few things to me which could help in the future”

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Posted 5 months ago

Thank you for your amazing feedback! We're so glad to hear that our engineer was able to explain the potential issues with your washing machine and provide you with helpful tips for the future. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you have any more questions or need assistance down the line, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 4 months ago

“Very well done all I had to do was answer the door when my cooker and when my dryer had to be replaced no problem”

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Posted 5 months ago

Thank you for your fantastic review, Ray! We're so glad to hear that the replacement of your cooker and dryer went smoothly and that you only had to greet our team at the door. Your satisfaction is our priority, and we appreciate your kind words! If you need anything else in the future, just let us know! Many thanks, The Domestic & General team

Posted 4 months ago

“I signed up with Domestic and General. They quoted me one price and now the price is over $30 more per month. We wrote down the price quote when we spoke with customer rep. Very disappointed. They said they sent me an email with revised price? When I checked my emails, it was only a form letter acknowledging I signed up with them, no price update.”

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Posted 5 months ago

“Hopeless, never trust”

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Posted 5 months ago

Thank you for sharing your thoughts. We’re genuinely sorry to hear about your negative experience with us. It’s disappointing to know that we didn’t meet your expectations, and we completely understand your feelings of frustration when trust is broken. If there's anything we can do to address your concerns, please feel free to reach out to us directly. Warm regards, The Domestic & General team

Posted 5 months ago

“There was a very strong burning smell and lots for smoke coming from my washing machine on Friday. An engineer attended today (Monday) and was unable to repair it. He has had to order a part which is not even in the country, and no one has any idea how long it will take for this part to arrive. A washing machine is a very big necessity in my house and being told this is totally unacceptable. I escalated this to a complaint as I am very unhappy with the fact that this machine could potentially have been a fire hazard. The response that I received was that it is ONLY day 3 and the part has already been ordered therefore, I have to wait for this part to arrive WHENEVER it comes. There was not even any mention or acknowledgement to the health and safety concern to me and my family or the trauma experienced on Friday, with the thought that the washing machine was on fire. I have expressed that I do not feel comfortable with a repair after what I experienced but, there is no care or understanding where this is concerned. I have been with this company for at least six years and for the time and money that I have put into this company I do not expect to be treated like this. I am extremely disappointed as I have no washing machine, I am expected to continue using a washing machine that I see as a potential fire hazard and, expected to sit and wait however long for this part to arrive. UNBELIEVEABLE!!!!!!”

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Posted 5 months ago

Thank you for taking the time to share your experience, Eraine. We're truly sorry to hear about the distressing situation with your washing machine and the lack of communication surrounding your concerns. We acknowledge that a washing machine is essential in your home, and waiting for parts can understandably be very stressful. Your feedback about the health and safety aspects is invaluable, and we will strive to improve our responses to concerns like yours. We truly appreciate your loyalty over the years and want to ensure you feel valued as our customer. If you would like to discuss this matter further we have sent you a private message so we can address your concerns. Warm regards, The Domestic & General team

Posted 5 months ago

“My fridge freezer gradually showed signs of power loss the last week of may. I managed to get a visit from a mechanic on the 12th June Who discovered 3 faults Managed to fix two. But did not have the condenser it required. Had to rebook a second visit - 25th June. Now this has again been changed to 14th July. I am now finding this situation problematic as I am Aged 87yrs and having almost daily visits to replenish small amounts of food 87 year old”

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Posted 5 months ago

Thank you for your review. We sincerely apologize for the challenges you've faced with your fridge freezer and the delays in getting it repaired. We understand how inconvenient and frustrating this situation can be, especially given your circumstances. Your comfort and satisfaction are important to us, and we truly appreciate your patience throughout this process. Please know that we are here to support you. We want you to feel valued and supported every step of the way. We have sent you a private message so we can make sure we get this taken care of in a timely manner. Warm wishes, The Domestic & General team

Posted 5 months ago

“Have my washing machine insured with domestic and general, it developed a fault with the digital part and wasn't working, they came and repaired in 3 days, the engineer was helpful and did a great job repairing, no trouble since then.”

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Posted 5 months ago

Thank you so much for your amazing review, Caroline! We're so glad to hear that our team was able to swiftly repair your washing machine and that it’s been working well since. It’s wonderful to know that our engineer was helpful and did a great job. Your satisfaction means the world to us! If you need anything else in the future, don’t hesitate to reach out. Warm wishes, Team Domestic and General

Posted 5 months ago

“Fast and efficient”

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Posted 5 months ago

Thank you for your wonderful review, Mam! We’re so pleased to hear that you found our service fast and efficient. Your Trust means a lot to us, and we’re here to help whenever you need us. If you have any further questions or need assistance, please don’t hesitate to reach out. Warm wishes, Team Domestic and General

Posted 5 months ago

“I am happy with the result and the service thank you..”

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Posted 5 months ago

Thank you for your lovely review, Hamad! We're delighted to hear that you’re happy with the result and the service. Your feedback is important to us, and we’re here to help whenever you need assistance in the future. Many Thanks, The Domestic & General Team

Posted 5 months ago

“Always helpful never pushy when taking out new policy, good value for premium paid, quickly sort and pay for repairs sometimes very expensive ones I have been using them for many years and have always found total satisfaction, a good honest firm to deal with”

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Posted 5 months ago

Thank you for your fantastic review, Wendy! We're thrilled to hear that you've consistently found our team to be helpful and that you feel great value for your premium. It's wonderful to know that we've been able to assist you with repairs promptly over the years. Your trust in us means everything! If you ever need our help again, don’t hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 5 months ago

Domestic and General is rated 3.1 based on 1,637 reviews