Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Fantastic service. Managed to get an engineer appointment within a week. Very polite and professional. In the end the washing machine was a "write-off" so I now have a brand new, considerably better quality machine for zero extra cost. Plus, my monthly premium has gone down! Win win and a very happy, grateful customer.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic review! We’re thrilled to hear that you managed to get an appointment with an engineer so quickly and found our service polite and professional. It's wonderful to know that you ended up with a brand new washing machine at no extra cost, and with a reduced monthly premium too! We truly appreciate your feedback and are here if you need anything else. Many thanks, The Domestic & General team

Posted 4 months ago

“D&G dealt with my claim so quickly no quibbles, the replacement range cooker was delivered really quickly”

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Posted 5 months ago

Thank you for sharing your experience, Jane! We're thrilled to hear that your claim was handled swiftly and that the replacement range cooker was delivered quickly. Our team works hard to provide efficient service, and your feedback truly brightens our day! If you ever have any questions or need further assistance, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 months ago

“Customer service was excellent throughout the all process.the replacement washing machine was delivered and connected on time everything was perfect”

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Posted 5 months ago

Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our customer service and that your new washing machine was delivered and connected on time. It’s wonderful to know everything went perfectly for you! If there's anything else we can assist you with, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 months ago

“Excellent service from initial call to book someone out to look at our fridge/freezer to the electrician who came out who was courteous and on time. He took some images and said as the inside skin had split it could not be repaired and so a replacement would be needed. Received options the very next day and once selected the replacement, we were able to arrange delivery which also came at the appointed time. Over the moon that we had the foresight to get it covered by Domestic & General”

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Posted 5 months ago

Thank you so much for your fantastic review, Lynn! We're delighted to hear that you received excellent service from start to finish. It’s wonderful to know that the electrician was courteous and punctual, and that you found our process of handling your replacement smooth and efficient. Your satisfaction truly makes our efforts worthwhile! Should you need any further assistance, please don't hesitate to get in touch. Many thanks, The Domestic & General team

Posted 4 months ago

“Due to not being able to fix my tumble dryer they gave me a brand new one. Tge delivery was very quick and I only had to pay a little fee for the tumble dryer. The service was very quick and I'm happy to be with domestic and general.”

Helpful Report

Posted 5 months ago

Thank you so much for your fantastic review! We're thrilled to hear that you received a brand new tumble dryer and that the delivery was quick and smooth. It's wonderful to know that you found our service efficient and that you're happy with your experience at Domestic and General. Your satisfaction is our priority! If there's anything else we can assist you with, please don't hesitate to get in touch. Many thanks, The Domestic & General team

Posted 4 months ago

“Good service”

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Posted 5 months ago

Thank you for your kind review! We're so glad to hear you had a positive experience with our service. Your feedback is greatly appreciated and helps us continue to provide excellent service to all our customers. If there's anything more we can assist you with, just let us know! Many thanks, The Domestic & General team

Posted 4 months ago

“Customer service was very poor, too many phone calls and too difficult to speak to anyone. Delivery ok, shame it didn’t include plumbing in.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We're sorry to hear about your experience with our customer service and understand how frustrating it can be to navigate through multiple calls. Your concerns are important to us, and we are constantly looking for ways to improve our communication. Regarding the delivery, we appreciate your input about the plumbing service not being included. We strive to offer a comprehensive experience, and your comments will help us enhance our services in the future. We are here to assist you and ensure that your concerns are addressed. Many thanks, The Domestic & General team

Posted 4 months ago

“Managed to get a replacement washing machine within a week after it was found the previous one was irreparable.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic review! We're so pleased to hear that you received a replacement washing machine so quickly. Our team works hard to ensure that issues are resolved efficiently, and it’s great to know we were able to meet your needs. If you have any further questions or require assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“Excellent service”

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Posted 5 months ago

Thank you for your fantastic review! We're so glad to hear that you experienced excellent service with us. Your satisfaction is our top priority, and it's wonderful to know that we hit the mark. If there's anything else we can assist you with, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“I have had a policy with D&G for a number of years. On a couple of previous occasions we have had to make a claim for repair to our range induction cooker. Unfortunately, the cooker recently developed a fault. The engineer was quickly sent out. Following his visit, we were informed that the cooker couldn't be repaired and needed to be replaced. D&G sent us a list of new cookers to choose from - some an updated version of our cooker and some an upgrade which we could choose with a small contribution. Within a week the new cooker was delivered and fitted. I cannot recommend D&G highly enough for the speed and ease which they dealt with this.”

Helpful Report

Posted 5 months ago

Thank you so much for your fantastic review, Nick! We’re thrilled to hear that your experience with us has been nothing short of excellent. It’s great to know that our team was able to respond quickly and handle the replacement of your cooker with ease. Your recommendation means the world to us! If you ever need further assistance or have any questions, just let us know! Many thanks, The Domestic & General team

Posted 4 months ago

“My washer dryer was serviced many times including drum replacement. In the end it was written of and all the "similar specs" options I was given was far lower and price and specs. The best options that I had was specified as upgrade and I had to pay extra for it. I the end the brand and model I selected have extended manufacturer waranty of 5 years if purchased in the shop, but because it is a replacement I have only 2 years. No bother, if it brakes after manufacturer waranty just will buy a new one, no point of insurance”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your thoughts, Daniel. We’re truly sorry to hear about your experience with the replacement process and the concerns you have regarding your warranty options. It’s understandable to feel frustrated when expectations aren’t met, especially with something as important as your appliances. We appreciate your feedback as it helps us improve our services. While we strive to offer the best possible solutions for our customers, it’s clear we need to do better in your case. If there's anything further we can assist you with to make this right, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 months ago

“Excellent service, off shore delivery caused a slight delay other than that brilliant”

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Posted 5 months ago

Thank you for your excellent review! We're glad to hear that, despite a slight delay with offshore delivery, you found our service brilliant. We appreciate your understanding and are thrilled to have met your expectations. If there’s anything more we can assist you with, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 months ago

“Great service sorted quickly”

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Posted 5 months ago

Thank you so much for your fantastic review, Steve! We're thrilled to hear that you received great service and that everything was sorted quickly. Your feedback is truly appreciated! If you ever need assistance in the future, don't hesitate to get in touch. Many thanks, The Domestic & General team

Posted 4 months ago

“Very happy with my new tumble dryer customer service very good”

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Posted 5 months ago

Thank you so much for your lovely review, Michelle! We're thrilled to hear that you're happy with your new tumble dryer and that our customer service met your expectations. Your feedback means a lot to us! If you need any further assistance, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 months ago

“The dryer needed replacing and the quick service I had I got a new one within a week. I was well impressed thank you.”

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Posted 5 months ago

Thank you so much for your fantastic review, Helen! We're thrilled to hear that you received your new dryer within a week and that our service made a positive impression on you. Your satisfaction is our priority, and your kind words motivate us to keep delivering great service! If you need any further assistance, please don't hesitate to get in touch. Many thanks, The Domestic & General team

Posted 4 months ago

“Really quick service and great new dryer so far.”

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Posted 5 months ago

Thank you so much for your fantastic review! We're thrilled to hear that you received quick service and that you're enjoying your new dryer. Your satisfaction is our top priority, and it's great to know we've met your expectations. If you need anything else, please don’t hesitate to reach out! Warm wishes, The Domestic & General team

Posted 4 months ago

“Hi very good service replacement turned up on time and all is good”

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Posted 5 months ago

Thank you for your kind review, Eddie! We're thrilled to hear that your replacement arrived on time and that you're satisfied with our service. Your feedback is greatly appreciated and encourages us to keep delivering quality experiences. If there's anything else we can assist you with, please don't hesitate to get in touch. Many thanks, The Domestic & General team

Posted 4 months ago

“When our main oven could not be repaired we were informed we could chose a replacement. We did. The replacement was ordered but when ordering it stated no installation or removal/ recycling? I queried this with D&G and was assured once ordered we would receive an email from the supplier offering these additional services. They contacted us to offer the additional service but then informed us they didn't have any engineers in our area to carry out the installation? Basically washing their hands of a service we were told by D&G they would supply. Had we known this we wouldn't have ordered the oven from this supplier instead first place. We have had to find an engineer to carry out the installation. They don't recycle the old oven! Very time consuming and frustrating to say the least! We will now have to arrange the Recycling independently!! 😡”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Steve. We're very sorry to hear about the challenges you've encountered with the replacement oven and the additional services. It's understandable that this experience has been frustrating, especially after being reassured about the installation support. We strive to provide clear and helpful solutions, and it’s clear we didn’t fulfill that promise this time. Your comments will help us improve our communication and service offerings going forward. If you need further assistance, we have sent you a private response. Many thanks, The Domestic & General team

Posted 4 months ago

“Generally very pleased with the service. The only down side was a few days waiting for a decision.”

Helpful Report

Posted 5 months ago

Thank you for your review! We're glad to hear that you were generally pleased with our service. We understand that waiting for a decision can be frustrating, and we appreciate your patience. Your feedback helps us improve, and we hope to serve you even better in the future. Many thanks, The Domestic & General team

Posted 4 months ago

“D&G have been taking the money to insure my coffee machine and when it broke down and multiple phone calls later they found they couldn't get it repaired! Hence they had to replace it with a new one. I'm not impressed with their service too much hassle.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We're sorry to hear about the hassle you experienced with your coffee machine claim. It's frustrating when things don't go as planned, especially when you've been paying for a service. We strive to make the claims process as smooth as possible, and we appreciate you bringing this to our attention. We're committed to improving our service, and your input is essential in helping us achieve that. Many thanks, The Domestic & General team

Posted 4 months ago

Domestic and General is rated 3.1 based on 1,637 reviews