Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Poor poor customer service. Appointments made, then rescheduled from the actual service provider. 10-27 days for an appointment. No flexibility to actually help the customer. Lip service and then they drop the ball. Do Not Buy A Plan from them!!!!!!!!!”

Helpful Report

Posted 5 months ago

Thank you for sharing your concerns. We’re genuinely sorry to hear about your frustrating experience with our customer service and appointment scheduling. We understand how important it is to have a reliable service, and it’s clear we haven’t met your expectations this time. Your feedback is essential to us, and we’ll make sure to address these issues so we can improve our service going forward. We truly appreciate your patience and understanding. Many thanks, The Domestic & General team

Posted 4 months ago

“Good future customers save money good service”

Helpful Report

Posted 5 months ago

Thank you for your fantastic review! We're thrilled to hear that you found our service excellent and cost-effective. Your satisfaction is our priority, and it's wonderful to see that you recognize the value we strive to provide. If you ever need assistance in the future, just let us know! Best wishes, Team Domestic and General

Posted 4 months ago

“Excellent customer service once the engineer decided my washing machine was past repair. Domestic and General gave me a new replacement without any issues. And very quickly replaced it.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic review! We're thrilled to hear that our customer service team was able to assist you promptly and that you received a replacement for your washing machine without any hassle. It’s great to know everything was handled quickly for you. If you need anything else, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“my drier needed a new part, 10 days later they can fitted the part and it needed another new part. so would of had to wait again. d&g got in touch to see if it was fixed, after i explained the wrote it off an let me order a new one. i also paid £10 to upgrade and get a heat pump drier, which is so much cheaper to run. so happy with my new drier and the service from d&g”

Helpful Report

Posted 5 months ago

Thank you for your fantastic review, Sarah! We're so glad to hear that our team was able to assist you with your drier and that you’re happy with your upgrade to a heat pump model. We always strive to provide the best service possible, and your experience illustrates just that. If you ever need further assistance, feel free to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“An immoveable delivery time for the replacement item between 6am and 8am on a Sunday morning was not what I expected. Even then, they didn't arrive until 7.30am.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We're sorry to hear about your early morning delivery experience and the delay you encountered. We understand that a delivery window like that can be quite inconvenient, especially on a Sunday. Your frustrations are completely valid, and we appreciate you bringing this to our attention. We're continuously working to improve our services and ensure a better experience for our customers in the future. If there's anything more we can do to assist you, please let us know. Many thanks, The Domestic & General team

Posted 4 months ago

“They are the best.”

Helpful Report

Posted 5 months ago

Thank you so much for your kind words, Ama! We're thrilled to hear that you think we're the best. Your positive feedback motivates us to continue delivering top-notch service. If you ever need anything else, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“Replaced the faulty tumble drier promptly with no hassles. Slightly disappointed that the delivery men didn't offer to take the packaging away.”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We're glad to hear that your tumble dryer was replaced promptly and without hassle. We appreciate your note about the packaging, and we'll make sure to pass your comments along to the delivery team for future improvements. Your satisfaction is important to us! If you need anything further, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 months ago

“Washing machine broke. Quick for engineer to come to look. Got written off! A quick and easy process to order a new one and had delivered under our like for like guarantee. 100% glad we had the insurance.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic review! We're so glad to hear that our engineer was able to assist you quickly and that the replacement process was smooth and hassle-free. It's wonderful to know that the insurance gave you peace of mind during this time. Your satisfaction is our priority, and we truly appreciate your kind words! If you need any further assistance, don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 months ago

“Very good”

Helpful Report

Posted 5 months ago

Thank you for your fantastic review, Nadia! We're thrilled to hear that you had a very good experience with us. Your feedback is greatly appreciated, and it motivates us to keep delivering quality service. If there's anything else we can assist you with, please don't hesitate to let us know! Many thanks, The Domestic & General team

Posted 4 months ago

“Came to bathroom sink blockage left top off the plug which I could not get back on myself so could not use sink, got someone to fix for me.”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We're sorry to hear about the issue with the sink plug. We aim to provide a smooth experience, and it's disappointing to learn that we fell short this time. We appreciate you bringing this to our attention, and we're glad you found someone to help with the fix. If there's anything else we can assist you with, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“Delivery driver spilled the process”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We're truly sorry to hear about the mishap with the delivery and the spill that occurred. We understand how frustrating that can be, and it's not the level of service we aim to provide. Your comments are important to us, and we appreciate you taking the time to share your experience. We are committed to improving our service and will take your feedback into consideration as we work to enhance our delivery processes. If there’s anything more we can do to assist you, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 months ago

“My samsung American fridge freezer had a few issues and I had quite a few visits from an engineer....eventually it was condemned. D and G got a company to call me the same day and I was able to choose a new American fridge freezer from all manufacturers. I had a choice of about 20 , we chose an LG. No problems with delivery, no issues.....I would recommend.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic review, H! We're sorry to hear about the issues you had with your previous fridge freezer, but we're so glad that our team was able to assist you promptly and offer a great selection for your new LG. It's wonderful to know that the delivery went smoothly too. We truly appreciate your recommendation and are here if you need anything else! Many thanks, The Domestic & General team

Posted 4 months ago

“After 2 weeks of being installed it stopped working. It has a fault which cannot be repaired the engineer came on Tuesday. I have not heard from you yet about another replacement. I paid for one installation and am not willing to pay for another. Please deal with this asap. Thank you”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Shenaz. We're sorry to hear about the issues you've encountered with your appliance. We understand how important it is to have a fully functioning product and we are here to help you resolve this matter as quickly as possible. Our team will be in touch shortly to discuss the next steps regarding your replacement. Thank you for your patience and understanding. Many thanks, The Domestic & General team

Posted 4 months ago

“Terrible communication. Shocking choice of tv’s to choose from for a replacement.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We're sincerely sorry to hear about your experience with our communication and the selection of replacement TVs. We understand how disappointing it can be when expectations aren't met, especially in such a crucial moment. Your comments are important to us, and we’ll use them to improve our future service. We want to ensure that all our customers have a positive experience, and it’s clear that we have room for improvement in this area. Many thanks, The Domestic & General team

Posted 4 months ago

“Very nice when phoned For repair on gas cooke they came on date and time nice pleasant guy and did the repair was really pleased ...”

Helpful Report

Posted 5 months ago

Thank you for your lovely review! We're thrilled to hear that you had such a positive experience with our repair service. It's fantastic that our technician was pleasant and efficient in getting your gas cooker fixed. Your satisfaction means the world to us! If you need any more assistance, please don't hesitate to reach out. Warm regards, Team Domestic and General

Posted 4 months ago

“Always easy to communicate with, understands and solves problems as quivk as they can”

Helpful Report

Posted 5 months ago

Thank you so much for your wonderful feedback, Heather! We're delighted to hear that you found us easy to communicate with and that we could solve your problems promptly. Your satisfaction is our priority, and we're always here to assist you whenever you need us. Many Thanks, The Domestic & General Team

Posted 5 months ago

“I feel the delay in delivery was far too long. You can order an item and get it the next day but this was to take nearly a week. They then send an inexperienced delivery man despite being told that it needed to go up a flight of stairs. The next date was again 5 days later. They turn up and were again reluctant to take it up a flight of stairs. However this time they did when I threatened to call d&g. Their attitude was not good either because of this.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Brian. We sincerely regret the delays and the issues you experienced with our delivery service. It's clear we didn’t meet your expectations, and we appreciate you bringing this to our attention. We understand how important timely and efficient delivery is, especially in situations like yours. Your concerns regarding the delivery personnel and their attitude are valid, and we will take them into account as we strive to improve our services. We hope to restore your trust in us for any future needs. Many Thanks, The Domestic & General Team

Posted 5 months ago

“Excellent customer service, washing machine had it and couldn’t be repaired due to parts obsolete had a replacement of my choice within days! Ty”

Helpful Report

Posted 5 months ago

Thank you so much for your fantastic review, Julie! We're thrilled to hear that you received a replacement so quickly after your washing machine couldn’t be repaired. We strive to make the process as smooth as possible, and your satisfaction brings us great joy. If you ever need assistance again, just reach out! Many Thanks, The Domestic & General Team

Posted 5 months ago

“Washing machine broke down over four weeks ago and still waiting for a replacement. Total shambles had to buy one secondhand. Just not worth taking out the policy cheaper to buy a new machine. Total waste won’t be using again.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, and we sincerely apologize for the inconvenience you've faced with our service. It's incredibly frustrating to be without your washing machine for such a long time, and we understand how disappointing it must be to have to purchase a secondhand machine in the meantime. We appreciate your insights regarding your policy, and we will take this into consideration as we continually work to improve our services. Your experience is important to us, and we hope for the opportunity to regain your trust in the future. Many Thanks, The Domestic & General Team

Posted 5 months ago

“Great service and quick delivery with any issues Ive had.”

Helpful Report

Posted 5 months ago

Thank you for your wonderful review, Tibi! We're so glad that you experienced great service and quick delivery, and we appreciate your kind words about our support. Your satisfaction means everything to us, and we're always here to help with any issues you may have in the future. Many Thanks, The Domestic & General Team

Posted 5 months ago

Domestic and General is rated 3.1 based on 1,637 reviews