Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“I am always impressed with the service at Domestic and General. Most recently, our fridge was beyond repair and it was replaced within days, without any quibble. Everyone I was in contact with was friendly, polite and professional. Great service!”

Helpful Report

Posted 4 months ago

Thank you for your stellar review! We're thrilled to hear that you had such a positive experience with the service at Domestic and General. It's wonderful that our team could assist you promptly and professionally. Your kind words encourage us to keep delivering great service! If you need anything else in the future, please don’t hesitate to get in touch. Many thanks, The Domestic & General team

Posted 4 months ago

“My appliance was damaged when arrived the paint had faded and there was a dent at the top as my delivery was running late it came after 5. I tried to call the relevant department but they had closed I was told not to plug it in by the driver until I had spoke to someone I did speak to someone who told me the supervisor said I was to plug it in due to my sons medication needed storing I’ve been expecting a call to correct the problem and 6 days later still waiting”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re truly sorry to hear about the damage to your appliance and the issues with our delivery service. Your frustrations are understandable, especially given the importance of your son’s medication. We strive to provide the best service possible, and it’s clear we fell short in this instance. We appreciate you bringing this to our attention and are committed to resolving the situation as quickly as we can. We have contacted you privately so we can quickly take care of your issue! Many thanks, The Domestic & General team

Posted 4 months ago

“I was very impressed with the resolution of my leaking washer dryer. After i complained that the machine was still leaking after the engineer tried to repair it D&G did not hesitate to suggest a new machine. The new machine arrived quickly and the old one taken away for a small fee. The only problem I have is that there was no option for installation so it took me nearly a day to install it and adjust the door to fit the unit. As 77 year olds it pushed my wife and I to the limit!”

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Posted 4 months ago

Thank you for your kind review, Keith! We're delighted to hear that we could resolve the issue with your washer dryer promptly and that you appreciated the quick delivery of your new machine. We understand that installation can be a challenge, especially when you're not quite as spry as you used to be, and we appreciate your patience in making it work. If you ever need assistance or have any questions, please don't hesitate to reach out! Many thanks, The Domestic & General Team

Posted 4 months ago

“Was not happy with the delivery only sent one man would not talk to me only my husband told him to take machine round the back to get in the house but would not and rammed it though front door then would not plumb it in so didn’t under wrap we put the old one out the back so it was easier for him but again rammed it though the front door”

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Posted 4 months ago

Thank you for your feedback, and we’re truly sorry to hear about the issues you faced during your delivery. We understand how frustrating it must have been not only with the delivery process but also with the communication from our team. It's important to us that our customers receive their items with care and proper assistance, and it’s clear we didn’t meet that standard in your case. We’re working diligently to ensure that similar situations are avoided in the future. Many thanks, The Domestic & General Team

Posted 4 months ago

“Great service but the delivery guys didn’t bring my to to my door still happy with my new tv”

Helpful Report

Posted 4 months ago

Thank you for your review, Arfan! We're thrilled to hear that you're happy with your new TV. We're sorry to hear that the delivery experience didn’t meet your expectations, but we appreciate your understanding. Your feedback is valuable to us as we strive to improve our services. If there's anything else we can assist you with, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“I just received a new AEG Washer Dryer from D&G partner marks and electrical which has then broke 9 days later I spoke to a manager and calk centre worker who did not help, rang again in the morning passed from pillar to post having to call each company to sort out a replacement estimated time for replacement 4 weeks! I called D&G again got put through to a lovely lady called Karen from product replacement who sorted everything for me . Karen was lovely polite and compassionate. Within 30 minutes my new washer dryer will arrive in 3 days and she even got me a refund for delivery snd instalation. Karen is honestly the only reason I will continue with D&G fantastic member of staff the other 3 members I spoke to before her could do with extra training. Well done Karen and thank you for treating me like a valued customer.”

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Posted 4 months ago

Thank you so much for your great review, Leonie! We're so pleased to hear that Karen was able to assist you and that you felt valued through the process. We truly appreciate your feedback regarding our team's performance and will certainly take it into account for training. It's wonderful to know that you're continuing your journey with us! If you need any further assistance, please don’t hesitate to reach out. Many thanks, The Domestic & General Team

Posted 4 months ago

“Customers service was there to help me with my answer u is a brilliant company 👌”

Helpful Report

Posted 4 months ago

Thank you for your fantastic review! We're thrilled to hear that our customer service team was able to help you and that you think so highly of us. Your kind words mean a lot and motivate us to keep providing excellent service. If you need any further assistance, we're here for you! Many thanks, The Domestic & General team

Posted 4 months ago

“Absolutely appalling. Took an ages to get the replacement arranged. First attempt at delivery when packaging removed the fridge freezer was badly damaged. It had obviously been packed like that. The second attempt at delivery it wasn't delivered as the driver couldn't find my address. This despite it being a park home on a small estate. A map of the site clearly placed at the entrance, the site office opposite the entrance and workers on site. Despite having my phone number they didn't think to call me. I should have been at work on both days and had arranged for an engineer to attend to install it. I am extremely angry about this ineptitude. It is now due to be delivered on another day when I should be at work!!”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience, Gareth. We're truly sorry to hear about the difficulties you've faced with both the delivery and the condition of your fridge freezer. We understand how frustrating it must be to deal with damage and delivery errors, especially when you're trying to coordinate things around your work schedule. Your feedback is invaluable to us, and we’ll be taking it seriously to ensure our processes improve in the future. We aim for a seamless experience for all our customers, and it’s clear we missed the mark this time. We appreciate your patience, and we’re here to help resolve this for you as quickly as possible. Many thanks, The Domestic & General team

Posted 4 months ago

“Great service.”

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Posted 4 months ago

Thank you for your fantastic review, Craig! We’re thrilled to hear that you received great service from us. Your satisfaction is our top priority, and your kind words encourage us to keep delivering the best experience possible. If there’s anything more we can assist you with, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 4 months ago

“From breakdown to replacement machine to be delivered and fitted was less than 6 days the engineer was in my house in less than 24 hours D and G had his report and made a respectable offer offer of a like for like appliance. Delivery was Ace”

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Posted 4 months ago

Thank you for your fantastic review, Charles! We're so happy to hear that we could assist you quickly from breakdown to delivery. It’s great to know our engineer was able to get to you so promptly and help with the process efficiently. Your satisfaction is our priority, and we appreciate your kind words about our service! If you ever need anything else, just let us know. Many thanks, The Domestic & General team

Posted 4 months ago

“Yes thank you . I can do washing by machine .”

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Posted 4 months ago

We're glad to hear that you can do your washing by machine with ease. If you have any questions or need further assistance, we're here to help! Many thanks, The Domestic & General team

Posted 4 months ago

“Excellent service got a replacement machine no problem only thing that was a problem I couldn't pay for disconnection and connect new appliance as didnt offer service . So had to get independent plumber in to do which cost a good bit now have to pay to get machine taken away . Which all has been time consuming and appliance in middle of room ready to collect . Be good if service could have been offer at a cost”

Helpful Report

Posted 4 months ago

Thank you for your thoughtful review! We're so glad to hear you had a smooth experience with your replacement machine. We understand how inconvenient it can be when additional services aren't available, and we appreciate your feedback about disconnection and connection options. Your comments help us improve our service offerings for the future. If you ever have further questions or need assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“Had to call as replacement options were limited. More found after I called but majority were not an option. Replacement located, RRP on Google approx £300. But to install and to take away old fridge i would have to pay. My annual premium is over £700. I hardly ever call, thankfully my appliances have lasted. Overall conclusion is that D&G offering is not value for money”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re genuinely sorry to hear that your experience with our replacement options wasn’t satisfactory. We understand how frustrating it can be when the choices seem limited, especially when considering the installation and disposal costs. Your concerns about value for money are important to us, and we appreciate you highlighting this issue. We’re always looking for ways to improve our service and provide better solutions for our customers, and your input is invaluable in that process. Many thanks, The Domestic & General team

Posted 4 months ago

“Quick and efficient”

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Posted 4 months ago

Thank you for your fantastic review! We're so glad to hear that you found our service quick and efficient. Your feedback is greatly appreciated and encourages us to continue providing top-notch service. If you have any more questions or need assistance in the future, don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 4 months ago

“Very happy with the service this time!!”

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Posted 4 months ago

Thank you so much for your fantastic review! We're thrilled to hear that you're very happy with our service this time. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. If you need anything else or have any questions, please feel free to get in touch! Many thanks, The Domestic & General team

Posted 4 months ago

“Brilliant company replaced my fridge no fuss had it in 5 days of engineer saying its broken brand new LG fridge .”

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Posted 4 months ago

Thank you for your fantastic review, Paul! We're thrilled to hear that we could replace your fridge so quickly and without any hassle. It's always our goal to provide a smooth experience for our customers, and your feedback lets us know we’re on the right track. If you need anything else, we're just a call away! Warm wishes, Team Domestic and General

Posted 4 months ago

“Excellent service thank you”

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Posted 4 months ago

Thank you for your excellent review! We're thrilled to hear that you received outstanding service. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can assist you with, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“Great Service. Engineer came out the same day When the applincde ws deemed not repairable the replacement was delivered within three days.”

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Posted 4 months ago

Thank you for your fantastic review! We're delighted to hear that our engineer was able to assist you on the same day and that we promptly delivered a replacement. Your satisfaction is our top priority, and it's wonderful to know we could provide you with such quick and efficient service. If you need any further assistance, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 4 months ago

“The lady I spoke to was very kind 😇 Amazing Customer service”

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Posted 4 months ago

Thank you so much for your lovely review, Maame! We're thrilled to hear that you received such kind and amazing customer service. Your feedback brightens our day and truly motivates our team to keep providing the best support possible. If you ever need anything else, we’re here for you! Many thanks, The Domestic & General team

Posted 4 months ago

“Replacement dryer ordered and delivered within week of it being written off due to part no longer available. Very impressed with quick turn around.”

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Posted 4 months ago

Thank you for your stellar review! We’re so pleased to hear that you were impressed with the quick turnaround on your replacement dryer. Our team works hard to ensure timely service, and your positive feedback truly motivates us to keep delivering the best experience possible. If you need any further assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

Domestic and General is rated 3.1 based on 1,637 reviews