Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,633 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Terrible do not waste $$$ poor customer service Bbb”

Helpful Report

Posted 2 months ago

We’re truly sorry to hear about your experience, Juana. Your feedback about our customer service is concerning, and we understand how disappointing this situation must be for you. We strive to provide a better experience, and your insights will help us improve. Please know that we value your input and are committed to making things right. We'd love the opportunity to assist you further. Thank you, The Domestic & General team

Posted 2 months ago

“I have just been messaging on chat with regards to replacing my gas cooker due to the grill not working. I was informed that I would need to arrange someone independently to disconnect my old cooker and reconnect my new gas cooker, I have been with D& G for many years and never had to provide my own engineer. I must say the service has been extremely poor this time. I have a policy up for renewal for my fridge freezer I may have to cancel.”

Helpful Report

Posted 2 months ago

We’re really sorry to hear about your recent experience with us. We understand how inconvenient it can be when expectations aren’t met, especially after many years of being with us. Regarding the need for independent engineers, this is not typical for our services, and we appreciate your feedback on this issue. We’re committed to improving our processes and ensuring our loyal customers receive the support they deserve. We'd love the chance to assist you further with your concerns, so please reach out to our customer service team. Many thanks, The Domestic & General team

Posted 2 months ago

“Excellent service as usual”

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Posted 2 months ago

Thank you for your fantastic review, Gerard! We're thrilled to hear that you consistently receive excellent service from us. Your satisfaction is our top priority, and your kind words motivate us to keep delivering the best for our customers. If you ever need anything, just let us know! Thank you, The Domestic & General team

Posted 2 months ago

“Good service”

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Posted 2 months ago

Thank you for your positive feedback! We’re delighted to hear that you had a good service experience with us. Your satisfaction means a lot, and we’re always here to help when you need us. Looking forward to serving you again! Many thanks, The Domestic & General team

Posted 2 months ago

“The engineer was very polite phoned us on the day to tell us the time he would arrive, he repair the washing machine told us what parts he replaced. Thankyou Valerie.”

Helpful Report

Posted 2 months ago

Thank you for your lovely review, Valerie! We're so pleased to hear that our engineer provided polite and informative service during your washing machine repair. It's wonderful to know you appreciated the communication regarding the parts replaced. Your satisfaction is what drives us! Should you need any further assistance, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 2 months ago

“Absolutely first class”

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Posted 2 months ago

Thank you so much for your amazing review, Lorraine! We're thrilled to hear you found our service to be absolutely first class. Your kind words mean the world to us and inspire our team to keep striving for excellence every day. If you ever need assistance in the future, we're just a call away! Many thanks, The Domestic & General team

Posted 2 months ago

“Quick and efficient repair. Had to wait a week for my appointment but mainly down to my limited availability.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review! We're glad to hear that you found our repair service quick and efficient. We understand that availability can sometimes be a challenge, so we appreciate your patience in scheduling your appointment. Your satisfaction is what we strive for, and it’s great to know we met your expectations! If you need our assistance again, please feel free to reach out anytime! Many thanks, The Domestic & General team

Posted 2 months ago

“The person who came round did a good job. He suggested that I took out a policy that would cover all my Bosch products and I agreed. However they told me the bank would not accept the direct debit form. The bank told me that the forms were incorrectly completed and Domestic and General should resubmit. I told them but don't think they have done this as I had an email saying the policy had been cancelled. I am annoyed that they did not discuss this with me before closing the policy but they are going to lose money!”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're glad to hear that the technician did a good job and provided helpful suggestions. However, we truly apologize for the inconvenience you've experienced with the direct debit issue and the cancellation of your policy without further discussion. This is not the level of service we strive for, and we appreciate you bringing it to our attention. Please rest assured that we will look into this matter to ensure it doesn't happen again. If there’s anything else we can assist you with, don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 2 months ago

“Always found them easy to use. Quick service. Absolutely worth the money”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful review, Dawn! We're delighted to hear that you find our services easy to use and quick. Your satisfaction means the world to us, and we're glad you feel it's worth the investment! If you ever need assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Always responsive, helpful and professional”

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Posted 2 months ago

Thank you for your wonderful review! We're so pleased to hear that you found our team responsive, helpful, and professional. Your feedback is incredibly appreciated and drives us to maintain our high standards of service. If there's anything else we can assist you with, please don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 months ago

“First class service, My washing machine had to have a service but when the man came to do it he told me what he could not fix it. But because I had it insured I was given a new one”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review, Christina! We're thrilled to hear that you received first-class service and that your insurance helped you get a new washing machine. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your experience. If you need any further assistance in the future, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 months ago

“Domestic and general were very quite to sort any issues that I had with both my fridge and washing.”

Helpful Report

Posted 2 months ago

Thank you for your kind review! We're so glad to hear that we were quick to assist you with your fridge and washing machine issues. Your satisfaction is our top priority, and we appreciate you sharing your positive experience. If you need any further help, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“So they tell you 48 to 72 hours to review your case and still waiting. No one has even looked at it. The manufacturer keeps sending the wrong item each time and the customer has to suffer the consequences.”

Helpful Report

Posted 2 months ago

Thank you for sharing your concerns with us. We’re truly sorry to hear that you’re experiencing delays in the review of your case and that there have been issues with the items sent from the manufacturer. We understand how frustrating this can be, and we appreciate your patience as we work to resolve the matter. We're committed to providing a better experience, and your feedback is invaluable in helping us improve our services. We have sent you a personal message, to try and address this as quickly as possible. Many thanks, The Domestic & General team

Posted 2 months ago

“Great service. Came out to repair fridge freezer once, on second call-out engineer was planning to repair but the cost was obviously greater than the value of the appliance so L&G provided a replacement no questions asked”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We’re so pleased to hear that our engineer was able to assist you with your fridge freezer, and we're glad we could provide a suitable solution. Your satisfaction is our priority, and we appreciate your trust in us. If there's anything else we can help you with, please don't hesitate to reach out! Warm wishes, Team Domestic & General

Posted 2 months ago

“the customer service was great”

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Posted 2 months ago

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and it's always encouraging to know we're meeting your expectations. If you need any assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“I needed a replacement part for my fridge. Unusual model, fridge in a drawer. The gentleman on the phone could not find the appropriate part so sent an engineer who came promptly, identified the part and arranged a replacement which was delivered timeously. I was delighted with the service I received.”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review, Rachel! We're thrilled to hear that our team went above and beyond to assist you with your fridge part. It's great to know that the engineer was prompt and able to resolve the issue efficiently. Your satisfaction is our priority, and we truly appreciate your kind words about our service. If you need anything else in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“Excellent service”

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Posted 3 months ago

Thank you for your excellent review! We're delighted to hear that you received such outstanding service from our team. Your satisfaction is our top priority, and your kind words truly motivate us to keep delivering the best experience possible. If there's anything else you need, please feel free to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“Really pleased & had no problems sunce”

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Posted 3 months ago

Thank you for your amazing review! We're thrilled to hear that you’re really pleased and have had no problems since. Your satisfaction is what drives us, and it's always wonderful to know we’ve met your expectations. If you ever need assistance again, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“Initial call was great, got me set up for my washer and dryer. The repair was done quickly on my washer. But then constantly bombarded with add on sales, insurance etc etc even after saying numerous times i dont need anymore cover, ive already got house insurance still got called. So ended up blocking the number as sick of the harassment”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Lisa. We’re really sorry to hear that you felt overwhelmed by our follow-up calls after your repair. It's important for us to respect our customers' preferences, and we truly apologize for not meeting that expectation in your case. We appreciate your input, and we’ll ensure your preferences are noted moving forward to avoid any further inconvenience. We hope to have the chance to provide you with a better experience in the future. Many thanks, The Domestic & General team

Posted 3 months ago

“Fantastic price and service every time”

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Posted 3 months ago

Thank you so much for your fantastic review, Natalie! We're overjoyed to hear that you consistently find great prices and service with us. Your satisfaction means the world to us, and we're committed to keeping up the good work. If you ever need anything else, please don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 3 months ago

Domestic and General is rated 3.1 based on 1,633 reviews